I bought four pairs of lenses, after less than a week I noticed a green dot floating in two of my lenses and upon closer look it was definitely growth. I immediately threw away the contacts, contacted the company and send them pictures and asked for my money back. They offered me replacements which i refused because I have had contacts many times and this has never happened. They aren't willing to give me my money back. Never again.
I've ordered from TTDEYE several times now. Every time, I've gotten the wrong colors sent to me, or they just don't look like the pictures at all.
False. Advertising.
It is said that they also are not FDA approved and I can say for a fact that I wouldn't be surprised. I used to be a -5.00/5.50 and my eyes are now -6.0/6.50 after using this brand for months at a time. At first some of the lenses were fine and I could wear them comfortably for a few hours but they always ended up hurting my eyes way before they should. They advertise as being able to wear them up to 8 hours. Mine last 2 if lucky. Not to mention the lenses are too big? Even for their "natural" pairs.
Save your money because they won't respond or refund you if something goes wrong.
The contact lenses hurt my eyes they are not comfortable at all. Emailed them but can't seem to get a reply. Also I have no order number even in the box no order slip. I didn't receive confirmation email after placing order either. Such a head ache
I had no problem with the website in itself - ordered twice, had no issues receiving my parcels and was very pleased with how the lighter colors greatly came out on my hazel eyes.
The issue I had was much serious as it was health related.
Some time after I randomly went to see my eye doctor and get a new prescription, and she immediatly knew there was something off with those lenses.
She told me that the permeability to oxygen was non existent with those lenses, meaning they were literally suffocating my cornea.
As a result small blood vessels were starting to reach into the cornea, which is absolutely NOT normal and can lead to cornea oedema, and severe eyesight loss.
Needless to say she made me throw away the lenses right away.
I had no idea something so serious could happen, especially since I was trusting the website to sell legit FDA/CE approved lenses...
Hi,
First of all, thank you so much for your support to us! We are so glad to hear that you had no issues receiving the parcels and were very pleased with the color.
As for the permeability to oxygen, our contacts have a certain degree of oxygen permeability. And it varies with contacts. For eyes health and safety, it is recommended to wear them not over 8 hours per day.
We have an excellent customer service team, please feel free to contact our customer service if you need any help on your order.
Best regards!
I have ordered contacts from TTDEYE in the past with little to no issues. But recently I spent like $200 on their contacts and upon receiving them, the first pair I opened didn't even have the proper prescription. I couldn't see through them and I ended up having to toss them out. I've tried emailing them a few times now, even sending them my eye prescription from my doctor as they asked me to, and still, no response. I'm honestly really disappointed and I don't think I will be ordering from them anymore. They seem to have gone downhill. Don't waste your money on them!
Hi Melanie,
First of all, we sincerely apologize to you for the unpleasant experience brought to you.
Our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? Then we will inform our customer service to handle your issue in priority.
Best regards!
While the coloring was great on the hazel and blue lenses I received, the quality left much to be desired. They are not well fitting, flimsy, and quick to flip inside-out during application. Even with the help of my girlfriend and the applicator, it took over an hour to get both lenses in my eyes. My eyes were red, itchy, and dry. When compared to my prescription lenses, the TTDeye lenses were thin and did not hold a circular shape. Do not recommend and find it hard to believe that these are FDA approved. I would beware of ulcers or scratching if you order these.
I have been ordering contacts for years from them. Normally the shippings like two weeks. This time it's been a month. You can't call the contact number to get a live person. Instead they send you back a generic response via email to wait patiently. I even asked for a refund and was told to wait another week it will be there. Mind you the contacts have been in the US for two weeks and havnt arrived at my house yet and I'm told you wait another week. The last year or so I have noticed the contacts have been expired when delivered. They don't truly check eye scripts like here in the US when buying from contact companies. The customer service isn't helpful with no one to talk to too get help. I won't keep buying from them. I don't get why they let people pick shipping times from 7-10 days and 10-20 days but don't include it could take longer than that. When you buy stuff you don't want to be waiting so long for an item especially if you need them to see!
This was my first time trying this company. I ordered Galactic brown, and according to them Magic brown. I don't recall ordering the magic, I thought I got the polar lights brown, but whatever. After a long time I finally received them. I have been a long time contact wearer. This pair the Magic brown, is HUGE and when I say huge I mean it was folding up under my eyelid. Its 2x the size of any other contacts I have ever worn. I put one in just to take this photo, I do not recommend trying it at home if you know something aint right. They are nothing like as described on the site. The other burn like the hinges on the gates of hell which has never happened before. Big waste of money for me. I really wanted to like this company, I would have given them a ton of business.
Hi,
Thank you for taking the time to write to us about how our product does not meet up with your expectations.
Regarding the size of the Magic Brown, the diameter is bigger than it of other regular contacts for daily use. The total diameter of the lens is 14.4mm and the graphic diameter is 14.2mm so as long to make a big doll eye look. It is recommended for cosplay and some theme parties. Please be informed that it could make some uncomfortable feelings when wearing contacts with improper size for the eyes.
Please feel free to contact our customer service via email if the product is with quality problems. They will try their best to help you.
DO NOT purches the 15.00 express delivery. My contacts were supposed to arrive yesterday and are still in IL. They had been there since the 17th. This is fricking rediculus. Their tracking is 5 days behind so I would have hoped it got here on time. Get your act together and have better organization.
Hi,
First of all, we sincerely apologize to you for any inconvenience and unpleasant shopping experience that brought you.
About the shipping time, it could be influenced by many uncontrollable factors, which can cause delays.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
Best wishes!
This was my first time purchasing contacts from TTDeye. I ordered my contacts on Aug 16 and paid for express shipping. It is now September 24 and I have not received my contacts. If I would have known it would take this long I would have purchased from another website. I have contacted customer service multiple times and all they have told me is to be patient. I am done being patient and am very unhappy! I need my contacts now or demand a refund.
Hi,
First of all, we sincerely apologize to you for any inconvenience and unpleasant shopping experience that brought you.
About the shipping time, it could be influenced by many uncontrollable factors, which can cause delays.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
Best wishes!
Answer: Hi, we are sorry that we don't have contact with positive power. We only have contacts with negative numbers for people who are near-sighted and 0.00 for normal eyesight.
Answer: I'm afraid you can kiss your money goodbye my friend. I never even received my package, and even though I repeatedly requested a refund, they never addressed it. They offered to send me another package, or a discount code for me and my friends for my "next" order, but after a month of playing e-mail ping-pong, they never even acknowledged my request for a refund- just offered everything else instead. They will hold on to your money at all costs. I finally had to lodge a complaint with my credit card company to get the charges reversed.
Answer: Shenzhen, in southeastern China. It links Hong Kong to China's mainland.
Answer: I assume China. The "customer service" address is in China.
TTDeye has a rating of 2.1 stars from 290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TTDeye most frequently mention customer service, tracking number and post office. TTDeye ranks 21st among Contact Lenses sites.
Hi,
First of all, we sincerely apologize to you for the unpleasant shopping experience.
In our attempt to serve you better, would you mind updating your order number here? Then we will inform our customer service to help you. Or you could send an email to info@ttdeye.com, then our customer service will reply to you directly.
Best regards!