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TTDeye

How would you rate TTDeye?
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California
1 review
0 helpful votes
Follow Eva M.
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I bought four pairs of lenses, after less than a week I noticed a green dot floating in two of my lenses and upon closer look it was definitely growth. I immediately threw away the contacts, contacted the company and send them pictures and asked for my money back. They offered me replacements which i refused because I have had contacts many times and this has never happened. They aren't willing to give me my money back. Never again.

Date of experience: February 15, 2025
Maine
1 review
3 helpful votes
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Ruined my eyes
September 9, 2023

I've ordered from TTDEYE several times now. Every time, I've gotten the wrong colors sent to me, or they just don't look like the pictures at all.
False. Advertising.
It is said that they also are not FDA approved and I can say for a fact that I wouldn't be surprised. I used to be a -5.00/5.50 and my eyes are now -6.0/6.50 after using this brand for months at a time. At first some of the lenses were fine and I could wear them comfortably for a few hours but they always ended up hurting my eyes way before they should. They advertise as being able to wear them up to 8 hours. Mine last 2 if lucky. Not to mention the lenses are too big? Even for their "natural" pairs.
Save your money because they won't respond or refund you if something goes wrong.

Date of experience: September 9, 2023
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we sincerely apologize to you for the unpleasant shopping experience.

In our attempt to serve you better, would you mind updating your order number here? Then we will inform our customer service to help you. Or you could send an email to info@ttdeye.com, then our customer service will reply to you directly.

Best regards!

GB
1 review
0 helpful votes
Follow Syeda K.
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The contact lenses hurt my eyes they are not comfortable at all. Emailed them but can't seem to get a reply. Also I have no order number even in the box no order slip. I didn't receive confirmation email after placing order either. Such a head ache

Date of experience: January 7, 2024
France
1 review
9 helpful votes
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I had no problem with the website in itself - ordered twice, had no issues receiving my parcels and was very pleased with how the lighter colors greatly came out on my hazel eyes.

The issue I had was much serious as it was health related.

Some time after I randomly went to see my eye doctor and get a new prescription, and she immediatly knew there was something off with those lenses.
She told me that the permeability to oxygen was non existent with those lenses, meaning they were literally suffocating my cornea.
As a result small blood vessels were starting to reach into the cornea, which is absolutely NOT normal and can lead to cornea oedema, and severe eyesight loss.
Needless to say she made me throw away the lenses right away.

I had no idea something so serious could happen, especially since I was trusting the website to sell legit FDA/CE approved lenses...

Date of experience: July 17, 2023
TTD E. TTDeye Rep
over a year old

Hi,

First of all, thank you so much for your support to us! We are so glad to hear that you had no issues receiving the parcels and were very pleased with the color.

As for the permeability to oxygen, our contacts have a certain degree of oxygen permeability. And it varies with contacts. For eyes health and safety, it is recommended to wear them not over 8 hours per day.

We have an excellent customer service team, please feel free to contact our customer service if you need any help on your order.

Best regards!

Texas
1 review
1 helpful vote
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Terrible customer service
March 19, 2023

I have ordered contacts from TTDEYE in the past with little to no issues. But recently I spent like $200 on their contacts and upon receiving them, the first pair I opened didn't even have the proper prescription. I couldn't see through them and I ended up having to toss them out. I've tried emailing them a few times now, even sending them my eye prescription from my doctor as they asked me to, and still, no response. I'm honestly really disappointed and I don't think I will be ordering from them anymore. They seem to have gone downhill. Don't waste your money on them!

Date of experience: March 19, 2023
TTD E. TTDeye Rep
over a year old

Hi Melanie,

First of all, we sincerely apologize to you for the unpleasant experience brought to you.

Our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? Then we will inform our customer service to handle your issue in priority.

Best regards!

Florida
1 review
0 helpful votes
Follow Lec M.
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While the coloring was great on the hazel and blue lenses I received, the quality left much to be desired. They are not well fitting, flimsy, and quick to flip inside-out during application. Even with the help of my girlfriend and the applicator, it took over an hour to get both lenses in my eyes. My eyes were red, itchy, and dry. When compared to my prescription lenses, the TTDeye lenses were thin and did not hold a circular shape. Do not recommend and find it hard to believe that these are FDA approved. I would beware of ulcers or scratching if you order these.

Date of experience: March 4, 2024
California
1 review
0 helpful votes
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If 0 rating was possible
December 27, 2023

I have been ordering contacts for years from them. Normally the shippings like two weeks. This time it's been a month. You can't call the contact number to get a live person. Instead they send you back a generic response via email to wait patiently. I even asked for a refund and was told to wait another week it will be there. Mind you the contacts have been in the US for two weeks and havnt arrived at my house yet and I'm told you wait another week. The last year or so I have noticed the contacts have been expired when delivered. They don't truly check eye scripts like here in the US when buying from contact companies. The customer service isn't helpful with no one to talk to too get help. I won't keep buying from them. I don't get why they let people pick shipping times from 7-10 days and 10-20 days but don't include it could take longer than that. When you buy stuff you don't want to be waiting so long for an item especially if you need them to see!

Date of experience: December 27, 2023
Georgia
2 reviews
4 helpful votes
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10/10 Do not recommend!
April 26, 2023

This was my first time trying this company. I ordered Galactic brown, and according to them Magic brown. I don't recall ordering the magic, I thought I got the polar lights brown, but whatever. After a long time I finally received them. I have been a long time contact wearer. This pair the Magic brown, is HUGE and when I say huge I mean it was folding up under my eyelid. Its 2x the size of any other contacts I have ever worn. I put one in just to take this photo, I do not recommend trying it at home if you know something aint right. They are nothing like as described on the site. The other burn like the hinges on the gates of hell which has never happened before. Big waste of money for me. I really wanted to like this company, I would have given them a ton of business.

Date of experience: April 26, 2023
TTD E. TTDeye Rep
over a year old

Hi,

Thank you for taking the time to write to us about how our product does not meet up with your expectations.

Regarding the size of the Magic Brown, the diameter is bigger than it of other regular contacts for daily use. The total diameter of the lens is 14.4mm and the graphic diameter is 14.2mm so as long to make a big doll eye look. It is recommended for cosplay and some theme parties. Please be informed that it could make some uncomfortable feelings when wearing contacts with improper size for the eyes.

Please feel free to contact our customer service via email if the product is with quality problems. They will try their best to help you.

Illinois
1 review
2 helpful votes
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Express delivery
September 23, 2023

DO NOT purches the 15.00 express delivery. My contacts were supposed to arrive yesterday and are still in IL. They had been there since the 17th. This is fricking rediculus. Their tracking is 5 days behind so I would have hoped it got here on time. Get your act together and have better organization.

Date of experience: September 23, 2023
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we sincerely apologize to you for any inconvenience and unpleasant shopping experience that brought you.

About the shipping time, it could be influenced by many uncontrollable factors, which can cause delays.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you

Best wishes!

Oklahoma
1 review
2 helpful votes
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Shipping takes forever
September 24, 2023

This was my first time purchasing contacts from TTDeye. I ordered my contacts on Aug 16 and paid for express shipping. It is now September 24 and I have not received my contacts. If I would have known it would take this long I would have purchased from another website. I have contacted customer service multiple times and all they have told me is to be patient. I am done being patient and am very unhappy! I need my contacts now or demand a refund.

Date of experience: September 24, 2023
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we sincerely apologize to you for any inconvenience and unpleasant shopping experience that brought you.

About the shipping time, it could be influenced by many uncontrollable factors, which can cause delays.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you

Best wishes!

Texas
1 review
1 helpful vote
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Hasn't arrived yet
August 15, 2023

I ordered the juice blue since I thought they were really cute, I paid this website 20$ for the express delivery and still waiting. I'm quite upset since I ordered them before my trip and they will probably get here when I'm gone...

Date of experience: August 15, 2023
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we sincerely apologize to you for any inconvenience brought you.

In our attempt to serve you better, would you mind updating your order number here? Then we will inform our customer service to help you to check it. Or you could send an email to info@ttdeye.com, then our customer service will reply to you directly.

Best wishes!

South Africa
1 review
0 helpful votes
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Scam fraud
May 15, 2024

Hi I am not received my item at ttdeye and when I realised it I tried contacting them for years now all they tell me is the after sale story "my question is how can the after sale rule apply to me when I haven't received the item in the first place? It's not small amounts its 189 $ and 130$ I cant just loose my money for nothing because i am a celebrity i am going to teach them a lesson they have harrassed me and I'm getting lawyers to deal with them if they dont comply and send me my package that they did not send me they sent the post office of zambia I have the post office as proof empty package and expected me to pay for an empty package

+2
Date of experience: May 15, 2024
New York
1 review
0 helpful votes
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Scam
March 22, 2023

I ordered my contacts march 9th and today is March 22!
Still didn't receive them, but of course they charged me, couldn't find an order and not even confirmation email!
They are scammers!
Do not waist money!

Date of experience: March 22, 2023
TTD E. TTDeye Rep
over a year old

Hi Natalie,

First of all, we sincerely apologize to you for any inconvenience brought you.

Regarding the shipping time, it varies with the destination countries. But it usually takes 10-20 days to most countries.

As for confirmation email, please be informed that both order and shipping confirmation emails are sent to the email you leave on our website once the purchase is completed. If you don't receive them when the email address is correct, they might be in your junk mail or blocked somehow.

In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you check it.

Best regards!

Jamaica
1 review
3 helpful votes
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Scam!
September 17, 2023

I placed on an order on the 24th of August and now it's September 17th and I still haven't received my package. I provided them with my correct shipping address and they're saying it's undeliverable and insufficient address when it's right. Ttdeye is a scam, shop elsewhere!

Date of experience: September 17, 2023
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we sincerely apologize to you for the unpleasant shopping experience.

Regarding the address, it is the tracking info that shows it's insufficient. As for the exact reason for unsuccessful delivery, only your local carrier knows it. Hope to get your understanding.

As for your order, it has been refunded. Please pay attention to your balance.

Best regards!

California
2 reviews
1 helpful vote
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Great Prices
September 15, 2021

Just received my first pair of prescription colored contact lenses and so far im not disappointed. Great prices. Lens are comfortable and soft on my eyes. Will recommend this website to all. I do wish shipping was faster. Thats the only negative flaw from me. Other than that, Im about to make my second purchase from TTDEYE.COM right now.

Date of experience: September 14, 2021
Egypt
1 review
0 helpful votes
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Huge collections of contact lens available.
Nice and soft.
Vibrant colored contact lenses makes eyes look pretty.
Excellent vision.
Short adaptation period.
Comfortable to wear.
Easy to put on and care for Relatively long life.
Require little or no cleaning.
Good for eye health.

Date of experience: August 14, 2022
Missouri
1 review
3 helpful votes
Follow Elizabeth C.
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If I could give them zero stars I would. The contacts might work if you have light blue eyes but if you have brown eyes don't waste your time. They don't do refunds and you will definitely not get what you see in the picture. This company is garbage and they should be more upfront about their policy's instead of hiding it in the fine print. How hard is it put "no refunds" under the items like every other decent company does. It was my mistake for ordering from this company without reading the reviews first so don't make the same mistake I did!

Date of experience: March 12, 2022
California
1 review
8 helpful votes
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Very nice contacts.
January 1, 2019

I ordered 3 pair of lenses on Dec. 6,2018 and I received them on Dec. 26,2018 in California. I bought "real india" "queen brown" and "queen blue". It is advisable to soak your lenses in fresh solution before you wear the new contacts or else they may burn and feel uncomfortable. I loved how they looked and will definitely order more. Mine are prescription by the way.

Date of experience: December 31, 2018
Philippines
1 review
6 helpful votes
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I like it
July 8, 2020

I bought a pair a month ago and they're not bad at all. I was hesitant to buy from them at first because of the reviews but I can't help it everytime I see their website and the different colors they offer. So, finally I gave in and bought a pair of lemon blue colored contacts. No regrets, because the feel is so light and the color is so amazing on me. I really like it and will try other colors next time.

Date of experience: July 7, 2020
Florida
1 review
3 helpful votes
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Do not buy these!
February 9, 2022

My daughter purchased 3 pairs of non prescription colored contacts. They scratched both of her corneas and we are hoping there is no permanent damage. This is the most painful thing we have ever went through. My eye doctor says it should be illegal to sell these!

Date of experience: February 9, 2022

Overview

TTDeye has a rating of 2.1 stars from 294 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TTDeye most frequently mention customer service, tracking number and post office. TTDeye ranks 21st among Contact Lenses sites.

service
137
value
124
shipping
137
returns
103
quality
123
This company does not typically respond to reviews