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Tuner Store has a rating of 2.3 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. Tuner Store ranks 518th among Auto Accessories sites.
Ed was my contact and he went out of his way to make something happen for me that no other accessory supplier I found was willing to do. Thanks Ed, I'm so glad I got in touch with you! Tuner-Store.com understands people just as well as they understand cars.
Buyers be aware, This company is running scams, your item will not ship until you email them and then it doesn't arrive. They will open an investigation with UPS that doesn't exist. They lie and say it's not their fault please be aware. After opening a dispute with your credit card company they will send you an email to ask you to remove the dispute so they can refund you the money but that's a lie since they know you can't reopen the dispute again. Nice trick 23 days and still waiting for the items which I know it won't arrive. It has FRAUD ALL AROUND IT.
Buyers be aware,
This company is running scams, your item will not ship until you email them and then it doesn't arrive. They will open an investigation with UPS that doesn't exist. They lie and say it's not their fault please be aware. After opening a dispute with your credit card company they will send you an email to ask you to remove the dispute so they can refund you the money but that's a lie since they know you can't reopen the dispute again. Nice trick 23 days and still waiting for the items which I know it won't arrive. It has FRAUD ALL AROUND IT.
Tip for consumers:
Be aware
Products used:
Never arrived
Ed was my contact and he went out of his way to make something happen for me that no other accessory supplier I found was willing to do. Thanks Ed, I'm so glad I got in touch with you! Tuner-Store.com understands people just as well as they understand cars.
The item said it was in stock but they order drop ship from the manufacturer and don't tell you that. Come to find out they couldn't get the item and had about $250 of my money for 11 days before processing the refund for the second time. They said it didn't go through the first time. Umm yeah sure it didn't... guess we will see if I ever get it back. Customer service is a joke here.
Tip for consumers:
stay away! beware!!
Products used:
havent found anything yet
Ed was very fast to responding to my questions regarding part availability and shipping options. He was able to honor a lower price that was listed on their site vs other websites and was able to work with me to make sure my parts arrived in a timely matter. Thanks again for the help Ed! Great customer service & highly recommended.
Buyer beware. I ordered a distributor and 2 days later they canceled my order because they wanted to raise the price. No offer to me to even pay the additonal money they thought they had to have. So here I am, no distributor and having to wait 5 days for my money so that I can purchase one from a business that seems to value their reputation
Had a pleasure to purchase my Magnaflow exhaust from Ed at Tuner Store. He replied to my emails very quickly and the package was shiped out in 24 hours and got to my house in 3 days. Couldn't be any happier. Will come back for sure. Thank you!
Very fast shipping (2 days to pr), great price and excellent seller communication, item originally ordered not available but immediately seller notified and a new item was ordered, difference on price refunded and item arrived at 2nd day.
I ordered an exhaust for my car paid $608 and i havent seen nothing in the past 3 months! They keep giving me the run around! Please do not order from this company!
I ordered a set of R33 coil overs these were the only people that got them to me in the time frame that I needed kept in communication the entire time A perfect and pleasurable company to deal with highly recommended
Ordered a set of custom BC Racing coilovers from Bill at Tuner Store. Had zero issues with my order. Received everything in timely manner and as ordered. Communication was spot on.
I google searched for some side brackets for mounting a race seat for a race car and came across a pair at this website for $43 and free shipping. Pretty good deal so I clicked it, completed the order, sent my money.
30mins later I receive an email from Bill at www.Tuner-Store.com telling me there had been a mistake, that item was meant to be $65 and free shipping. Then he asked me to let him know if I wanted to go ahead with the order. But I already completed the order and paid you Bill?
A few emails went back and forth where I urged Bill to honour the price they listed the item at and reminded him I had already paid. This was a done deal. Not so in Bill's mind. He then referred me to their "privacy policy" (in his words, but in actuality, their return policy page) and a couple of paragraphs stating they can change prices if they feel there has been a price listing mistake. And another paragraph saying sales are not final even if paid, "tuner-store.com reserves the right to decline any sale for any reason". That's nice of them.
After Bill's refusal to fulfil the order I'd paid, I told him to give me my money back. I don't want a company that operates like this, all for the sake of $22 I might add, getting a single penny from me.
If you think this business practice is fine, feel free to go ahead and ignore this review. If you think it's not fine of them to act this way, then you're welcome for the heads up.
They also have a crappy return policy for "restocking fees". It's 2016, Bill.
Tip for consumers:
Avoid this website if you prefer doing business with genuine people who take responsibility for their mistakes.
A+ 100% I'm very happy with them they did a great job an took care or my needs would recommend them for to take care of all your needs
Quick shipment! Exact match and fitment! Great quality! Tracking number provided and flexible to me wanting to get product sooner!
They have been EXTREMELY helpful and will to communicate. I'm very pleased with how they have responded so quickly and thoroughly! Highly recommend.
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