• TunesKit

TunesKit

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Overview

TunesKit has a rating of 3.3 stars from 61 reviews, indicating that most customers are generally satisfied with their purchases. TunesKit ranks 68th among Software sites.

  • Service
    36
  • Value
    39
  • Shipping
    3
  • Returns
    29
  • Quality
    38
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
10
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How would you rate TunesKit?
Top Positive Review

“Great customer service! I've been using the tuneskit”

karim a.
4/1/24

Great customer service! I've been using the tuneskit spotify converter since 2019. It has regular updates, and if I've ever had an issue (as I just did setting up a new laptop) support has been very responsive through email and has always been able to resolve my issue. The converter itself works great, audio quality is great as well. I DJ offgrid sometimes and NOT depending on an internet connection is the way to go. Cheers.

Top Critical Review

“Scam marketing”

stella m.
1/21/24

I want to give it minus star if possible. This ios software is a scam and not working. After download firmware, even the firmware detection is error where it shows 17 ios version one time and 16 version other time weird. But all things not working and I end up factory reset my phone using itunes (which obviously I don't want to do that's why I bought this scam program at the first place). The flaunt this money back guarantee but when the product not working they show feigning ignorance and want to give part refund? (Nonsense!)

Reviews (61)

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Other

Thumbnail of user gordonm178
Canada
1 review
0 helpful votes
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August 21st, 2020

1. Can't ‘quit' the application or access most of the menu items - they are greyed out.
2. Can't export any of the captured audio.
3. The ‘audio capture' window seems to freeze.
4. Can't access the ‘preferences' as they are also greyed out.
5. Have to restart the computer or use the ‘force quit' option to exit TunesKit.

Overall just really disappointing as the audio capture itself is great but the program is just not working as advertised. In fact really it's unusable as is...
Also check the so called 'refund' policy. No matter what you ain't gonna see a dime or a nickel back of your hard earned cash...

Thumbnail of user stephanw28
Maryland
2 reviews
0 helpful votes
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September 10th, 2021

I purchased this supposed fix and it completely disabled my phone. Then, the only customer support method they provide is an email address that they do not answer. This company and its product are a joke. I've stopped my subscription and requested a refund. I won't hold my breath.

Tip for consumers:
Run away

Products used:
None. I cancelled the subscription be the download didn't work.

Service
Value
Returns
Quality
Thumbnail of user markh4332
California
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Do not buy. This product does nothing but take your money. It has no service. Basically after having the issue of your phone not working you go to this scam and they do nothing to help. There is no miracle to save your data.

Also, they will fight every attempt at getting a refund

Tip for consumers:
Do not use any of their products, use the free apple ones as this product will not help

Products used:
iphone unlocker for mac

Service
Value
Returns
Quality
Thumbnail of user si38
Australia
1 review
1 helpful vote
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May 15th, 2021

The trial version could not open the file and convert the 3 minutes they claimed it could. Gave them the benefit of the doubt and bought anyway - wasted $66 Aus. Even the licensed software does not work at all. Everything looks right with the m4v file showing up in their software window for drm removal but when you press convert, nothing happens. Be careful. Don't waste your money.

Thumbnail of user alberta199
Maryland
2 reviews
0 helpful votes
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October 25th, 2021

The customer service was nonexistent. The software failed the first day and I immediately aske for a refund. They didn't respond until 30 days later and stated that it was beyond their 5 day return policy. If they would have responded when I requested a refund then it would have been on time. They have a very deceptive way of doing business. They'll just take your money and run. Buyer beware.

Thumbnail of user rodrigod32
Brazil
1 review
6 helpful votes
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November 8th, 2020

Purchase iOS System Recovery, thinking it could help me, as I could not get recover from iTunes. Tuneskit behaved same way. I wasted my money. It says can repair up to 50 kinds of iOS system issues on iPhone/iPad/iPod touch. But in fact, any problem you mark result the same process, reinstalling the firmware. And it can't install unsigned ones. Purchased the 1-Month License, with auto renewal. I want to cancel, but cannot find where... If you do not want to lose money and time, do not buy it.

Thumbnail of user shahh10
California
1 review
0 helpful votes
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December 27th, 2020

I purchased a 1 month service. After trying to use the software on my phone, unfortunately it did not work due to an issue with the phone. I believe the software is good and very handy for those who need to recover their phones. HOWEVER i would highly recommend that you read the agreement before purchasing the product. If you only need it for a one time use, then please make sure too cancel your services after the software is successful. If you don't cancel the services, then you will billed every month after your 1st initial purchase. If you do cancel it too late then you will never get a full refund.

Products used:
SOFTWARE

Service
Value
Returns
Quality
Thumbnail of user jasons677
Arizona
1 review
1 helpful vote
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April 22nd, 2019

I placed an order on their website says 24/7 customer service. Most FAQ on their website say software delivered in less than 1hr but usually within minutes. Well we are sitting and 24 hours and never got an email to my multiple attempts to contact via email and twitter. Never got response. So I can not give you a review of their software. BUYER BEWARE!

Thumbnail of user andresg20
Andres G. – TunesKit Rep

Hi, Jason, I am sorry, I checked there is not email sent from you. Did you contact us by the right email address support@tuneskit.com?

If you didn't get the code, would you please check if you wrote a wrong email address?

Please check again and let's do our best to help you first.

We really appreciate your kind understanding and consideration.

Sincerely,

Tuneskit support

Thumbnail of user michelleg451
Utah
1 review
2 helpful votes
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September 26th, 2019

Do NOT buy this product. It doesn't work. I asked for a refund and all I got was told to provide a log to prove the software didn't work. Every direction I received was incorrect and did not provide the needed log. When I finally found a page with a history, there was nothing to report because the software NEVER worked.

Thumbnail of user manueld167
Netherlands
1 review
0 helpful votes
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April 11th, 2022

My parents iPad Mini 6 couldn't boot up, so I decided to try TunesKit iOS System Recovery. It seemed that the program could not recognize all parameteres, but it tried to install the firmware. That didn't work and I went to the Apple Store with my laptop and iPad. Through iTunes they recovered the iPad completely within 30 minutes. I had 30 day moneyback guarantee, and I aske for a refund and provided screenshots. I will only get 50%, it's a complete SCAM. The company takes no risks in refunds whatsoever. If the tool works you are in luck, if not than you are screwed. The consumer takes all the risk, and Tuneskit takes advantage of consumers in distress of a broken Apple product. Stay clear!

Products used:
Software

Service
Value
Returns
Quality
Thumbnail of user hendriks12
South Africa
1 review
0 helpful votes
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September 17th, 2022

I installed tuneskit in an attempt to recover audio on screen recordings and after only initiating the app, my phone immediately went into the locked screen "support.apple.com/iphone/restore". Continued with the app and downloaded relevant firmware only to be told after downloading 6gb of firmware, that the "free version" only applies to a restore option and I would now have to continue to the paid version to continue restoring my phone. Tried updating and restoring my phone through Itunes when the restart process is blocked as well.

This is virtually blackmail!

Products used:
Downloaded Tuneskit program

Service
Value
Returns
Quality
Thumbnail of user alexandere197
Australia
1 review
0 helpful votes
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January 28th, 2023

Hi people don't buy from this company I did to unlock my iPhone and the software I don't Not work for me now I am trying to get my money $81.95 from them and I there have taken more money out of my account so there a scammed so I have been talking to my bank and there are going to get all my money and it says on there website if the software don.t not work there will refund the full an Amont that you pay so I am not happy with this company and there are lie to people the buy the software from them and their can.t give people a full refund

Service
Value
Returns
Quality
Thumbnail of user gardob
New Jersey
1 review
3 helpful votes
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November 5th, 2020

I ordered this service thinking it would work for my iphone XS, because the screen kept looping on the apple logo and wouldn't turn on, but I was wrong. At first, the software told me to use the "Volume up, volume down, power button" trick to put the phone on recovery mode, that didn't work, then they told me to install a new update for iOS, (14.1) that didn't work either, lastly they told me to put my phone on DFU mode (whatever the h*ll that means) that didn't work as well. So when I explained this to the support person, and requested a FULL refund, all I was told was...

"Sorry for the inconvenience.

We have description of the 30-day Money Back Guarantee, we could only refund the half of money to you."

Complete waste of time and money, please for the love of god, DON'T uses this service, they deserve to be sued!

Thumbnail of user catl65
California
0 reviews
0 helpful votes
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January 19th, 2022

Didn't work for me, said I want a refund, made me download another thing with a log so team can see why it wasn't working for me. Told me it would take 3 days for them to come up with a solution, never heard from them. Went to apple, got it fixed and then asked for a refund and they had the audacity to say they would only give me half because it was after the 5 days, when they were supposed to email me solutions and never did. I waited which they make you believe there is a solution only to tell you to go to FACTORY RESET! WTF! They won't give you a refund. You have to file with your bank because they ARE A SCAM!

Tip for consumers:
DON'T BUY!! They ARE A SCAM!!!

Products used:
I used the Tuneskit and they make you wait for a BS response that didn't work on your phone in the first place!! This is a joke!

Service
Value
Returns
Quality
Thumbnail of user douga82
Missouri
1 review
2 helpful votes
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September 20th, 2018

It's simple. I bought their software, it didn't work, I contacted support and never heard back. Don't be disappointed - save your money and try something else.

Thumbnail of user andresg20
Andres G. – TunesKit Rep

Dear Doug A.,

Sorry for the inconvenience you encountered. We replied emails of all our customers everyday. If you didn't hear back, maybe there is something wrong with the email settings.

Would you mind telling us your email address and we will check it again for you here? Or you can try to use another email address to contact us. We will do our best to solve the issue for you as soon as possible.

Also, please don't worry, we offer 60 days money back policy.

We really appreciate your kind understanding and consideration.

Thumbnail of user carlosz41
Georgia
1 review
6 helpful votes
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May 12th, 2020

I purchased this software to fix my IPhone 8. After multiple attempts of trying to use this software, which NEVER WORKED... I contacted customer service for assistance via email since they don't even offer customer service by phone or chat. It took them 6 days to reply to my concerns! I wasted my time and money on this software and ended up having to take my phone to the Apple store anyway! The customer service is horrible. Not only did they not help me with the issue they didn't even offer me a full refund as ADVERTISED ON THEIR WEBSITE. That's the least they could have done since there software DID NOT WORK! DO NOT PURCHASE THIS PRODUCT IT IS A SCAM! Below are all the screenshots with proof that their customer service is $#*!ty! CARLOS ZULETA

Tip for consumers:
Never buy to this website

Products used:
TunesKit iOS System Recovery for Windows Single License

Service
Value
Returns
Quality
Thumbnail of user saeedb8
Canada
1 review
0 helpful votes
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May 7th, 2021

I wish I would have read the reviews before it is the worst scam. It rips you off doesn't work don't waste your money and the customer service doesn't help

Tip for consumers:
Don’t use it waste of time and money

Products used:
iOS recovery kit

Service
Value
Returns
Quality
Thumbnail of user andresg20
Andres G. – TunesKit Rep

Hi Saeed B, we are deeply sorry for your negative experience with the program. Would you please provide us with the Ticket Number at your earliest convenience? If you encounter any problem when using the program, please contact our technical support team for help at the first time. We'll help you out asap.

Thumbnail of user miken282
Texas
1 review
0 helpful votes
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February 15th, 2019

Does not work on surface pro 6. I have contacted support, but they have not contacted me back. So I will have to contact my cc company and cancel payment now.

Thumbnail of user andresg20
Andres G. – TunesKit Rep

Dear Mike,

Sorry for the inconvenience you encountered. We have 60 days refund policy.

We searched our email systems, but we never received any emails from you. Would you please let's know your email address and order ID to check again?

Once we get the info, we will check your order status. If we can't offer a satisfied solution, we will send a full refund to you immediately.

We really appreciate your kind understanding and consideration.

Sincerely,

Thumbnail of user wesleys201
Texas
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Yes, I've plugged in several devices, but was unable to complete the unlocking process. Only one iPad 3 was successfully unlocked. The others, even after downloading the firmware, never even completed cause it couldn't verify the firmware it downloaded. The devices are still locked. Your software didn't unlock them.
Even so, it told you 3 we're done, well, where's the ability to unlock the other 2?
Ok, here's a screenshot of the message.
Your system must be able to tell the difference between an actual successful unlock, and a failed attempt. Right? You don't count unsuccessful device unlocks as used against the 5 devices allowed do you? No other company does. I know that for a fact.
Oddly as it is, I tried again to unlock this iPad pro 12.9, after 3 firmware downloads, all failing verification, it finally started unzipping the files to unlock it, BUT NO, it to failed. Here are the screenshots of that sad failure. So what's up? Your software can't even download the correct firmware package. Really? Ok, nevermind. I want a refund. I'm tired of this. The downloading of all these files for nothing, killing my data, just for failure. Nope, I'm done with your program. Just refund the money please. I don't have time to play these games. Your software is a hit or miss catastrophy and aggravation I just don't need or care for. I'll go back to unlock go or 3utools. Good luck with scamming someone else. And I plan on writing a review for you as well. And not a very good one sadly. Peace. Goodbye. I expect to see my money refunded promptly. Thank you..

Service
Value
Returns
Quality
Thumbnail of user mattj307
Maryland
1 review
0 helpful votes
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June 10th, 2022

Was looking for a way to download MP3s for my son to take to camp and he loves his Spotify playlist and this was the solution! Easy to use, fast downloads and great quality. Highly recommend!

Thumbnail of user adamd71
1 review
2 helpful votes
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May 10th, 2017

I bought the TunesKit Audibook Converter 1 year ago and it works like a magic all the time. With it, I can enjoy my audiobooks in a much more comfortable way, thank you so much.

Thumbnail of user sebastianp89
Ecuador
1 review
1 helpful vote
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November 18th, 2021

It helps you easily download M4P songs, M4A, M4B audiobooks as well as Audible AA, AAX audiobook files and convert them to common audio formats for playing on any device or player. ViWizard is the best application to convert Spotify music. It is really suitable for dj's or just people who like music. Great job ViWizard.

Products used:
ViWizard Music Converter

Service
Value
Quality
Thumbnail of user wonderm1
Ghana
1 review
0 helpful votes
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March 17th, 2023

The software is easy to use, power user friendly interface, just some few click and youre good to go, unlock your phone with Tuneskit now and see!

Products used:
tuneskit unlocker

Service
Value
Returns
Quality
Thumbnail of user nathanh453
Kentucky
1 review
0 helpful votes
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October 13th, 2021

I used to download songs off of Spotify and the quality and speeds were acceptable for what it cost. I would recommend the TunesKit / ViWizard Spotify Music Converter.

Products used:
ViWizard

Value
Quality
Thumbnail of user aaronm515
Australia
1 review
0 helpful votes
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February 15th, 2021

Not only did the product not work the "try before you buy" policy is misleading and they will not refund you money in full. Do not recommend.

Tip for consumers:
Don’t purchase

Service
Value
Returns
Quality
Thumbnail of user andresg20
Andres G. – TunesKit Rep

Hi Aaron M, I’m sorry to hear you had such a frustrating experience, May I ask which software do you mean? Please feel free to contact our technical support team through support@tuneskit.com for further help. We’ll strive to do better

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TunesKit is a world-leading software developer dedicated to providing ultimate DRM removal solutions, including iTunes M4V Video Converter, Audiobook Converter, Audible Converter, Apple Music Converter and iBook Copy, free Video Cutter, etc. to customers all over the world.

Company Representative

Thumbnail of user andresg20
Andres G.

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