• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

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Positive reviews (last 12 months): 87%
Positive
147
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user davidm9488
Washington
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Except for the waiting time to get the orders everything was exceptionally great. And Twinklens went beyond their service and satisfaction to help out the customer. There Sclera contact lenses are a perfect fit.

Thumbnail of user annb1923
Canada
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

I ordered contacts for Halloween. Tried them on and I couldn't see. The white contacts did not have a clear area for my pupils. I was not able to wear them for my parry, which was a huge disappointment. Waste of money. I did not have time to look for another pair elsewhere.

Reason I chose this business:

A friend recommended the site.

Thumbnail of user lunad28
California
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

I love how affordable these contacts are, fast shipping and great customer services! I'm always getting compliments on these contacts I get and will always recommend them Twinklens not to mention how comfortable the contacts are. I have sensitive eyes and they don't irritate my eyes at all <3!

Reason I chose this business:

One of my friends have recommended me twinklens and trusted there word on how comfortable they are

Thumbnail of user sharlynn
California
1 review
0 helpful votes
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February 28th, 2022
Verified purchase

I'm in love the the colors of the contacts that are so natural, their fit which is so comfortable, and the quality which is excellent. To top it off, their customer service is just one of a kind.
I have ordered for the 3rd time, I have even ordered back up contacts, and i will definatly order from you again!

Products used:
Contact lenses

Service
Value
Shipping
Returns
Quality
Thumbnail of user cassandrac358
New York
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

The contacts I chose were simply too big for my eye, so I can't even use them. I'll have to figure out a way to cut them I guess? Shipping wasn't too bad but wasn't necessarily quick either. I wouldn't avoid the company in the future, but not ordering again anytime soon.

Reason I chose this business:

I chose twinklens because that's the ad that popped up on snapchat.

Thumbnail of user heatherm2522
New York
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

Normal shipping takes a little longer but customer service was great with my 1st order. No complaints with product quality at all. Will be a returning customer.

Reason I chose this business:

Because my 1st had amazing quality and I have no complaints on receiving or the price.

Thumbnail of user angelinab97
Tennessee
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

The contacts looked great til I put them in, unfortunately they were either too large for my eyes or weighted in correctly, as whenever I put them in they would fish eye in different directions and wouldn't move with my eyes. They were fairly comfortable to wear aside from the fact that I couldn't see since they wouldn't move with my eyes. So unfortunately I am not able to even use them.

Thumbnail of user olivias762
Montana
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

I've used this site for a while. The contacts are great quality and are super cheap! It's nice for people who don't have much money but want to get contacts for cosplays and such! I recommend everyone this site! The shipping is super fast and nice!

Reason I chose this business:

It was recommended to me I checked the prices of the contacts and saw how cheap they wre

Thumbnail of user rickyg193
Georgia
1 review
0 helpful votes
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October 20th, 2023
Verified purchase
• Updated review

Very thankful i got a response and y'all redelivered for free but is pseyeche the same company? I would assume it is own by the same people, almost mistaken it as a wrong order. Though i did get the correct lenses i originally ordered, thank you!

Reason I chose this business:

Decent price for good quality sceleras

Thumbnail of user alexw971
Claire S. – Twinklens Rep

Hey Ricky,

Yes PsEYEche is twinklens' lineup dedicated for special effect contact lenses.

Hope you like the styles.

Thanks.

Pretty easy to navigate
September 24th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Low price for good quality sceleras

Thumbnail of user rebeccah2206
Texas
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

I love my new contact lens I ordered from Twinklens this is my second time ordering from them and I am completely satisfied. I will be ordering again very soon. I give them a 10 +++++ rating. Thank you Twinklens.

Reason I chose this business:

Because I just new I could trust them with delivering great service….

Thumbnail of user isabellaa277
Hawaii
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

As Halloween enthusiasts eagerly anticipate the spookiest night of the year, the Halloween contact lenses has emerged as a must-have accessory for those looking to elevate their Halloween festivities. This product has seamlessly blended innovation with the spirit of the season, making it a standout choice for anyone seeking a touch of eerie charm. The product has successfully captured the essence of Halloween, offering a perfect blend of spooky aesthetics, user-friendly functionality, and durability. It's a fantastic addition to any Halloween enthusiast's collection, bringing a touch of the supernatural to the season and making every celebration a memorable and chilling experience.

Reason I chose this business:

Quality of Products/Services: it offers high-quality products or services that meet their needs.Customer Reviews: Positive reviews and testimonials from other customers.

Thumbnail of user saraht1508
Florida
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

Shopping on the website was so easy and made it fun! My contacts when it came in was great until one of the contacts kept getting dry and felt like a small microfiber was in there and was really irritated. I even cleaned it and put it in the other eye and still felt the same. I'm still trying to make it work b/c they still look really good!

Reason I chose this business:

Prices and quality

Thumbnail of user maxd216
Wyoming
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

I have bought there products a few time now and they definitely have good quality. I enjoy that the contacts i have brought come with case. Especially the scolaras.
Really the only down side I expirance is that tracking is not accurate. But it did show up on the date they suggested.

Reason I chose this business:

I chose twinklens because they have a bigger variety and more unique types of contact lenses. The time frame is good on getting them in on time. Plus there are pretty consistent sales with good quality in products.

Thumbnail of user andim39
Utah
1 review
0 helpful votes
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August 28th, 2022
Verified purchase

When my lenses first arrived they had a slight warp to them and I couldn't wear them comfortably. I reached out to their customer service and they sent me a replacement pair hassle free and they arrived about a week later.

Reason I chose this business:

The lens selection is unreal. If you're looking for interesting lenses or lenses for cosplay this is the place to get them.

Thumbnail of user racheld1107
Iowa
1 review
0 helpful votes
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September 7th, 2022
Verified purchase

The time between the placing of my order all the way to the actual receival was done as quickly as possible. I actually was expecting my purchase much later. The tracking info was accurate. I used to order from China because the prices were cheaper. I was VERY surprised to see a US retailer offering the same prices. Products came in packaging that were very obviously sanitary. I found my new contacts supplier!

Reason I chose this business:

Randomly googled.

Thumbnail of user chantels54
New York
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

I loved the contacts and it worked perfect with my gojo cosplay. Everyone loved it. The only thing that was an issue for me was the minimal vision while having the contacts in. The hole for pupil is every small and I wasn't able to see much and it was difficult to see items if they aren't right in front of me. Other then that I love them.

Thumbnail of user milas46
New York
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

I got the black sclera lenses. They shipped in this cute box with each lense in a well-sealed vial. They also came with a lense case, soft tipped tweezers, and a little stick with a suction cup on the end of it. Super cool looking. I had a good experience buying from this store!

Reason I chose this business:

A friend recommended it!

Thumbnail of user amandad1499
California
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I needed lenses for a Halloween party, and after I discovered that Amazon doesn't sell them (oops! No prime shipping!) I only had days to get the lenses I needed. Fortunately, Twinklens let me choose from their US Warehouse and I actually received the lenses within two days (afternoon of the party, PERFECT!). Thank you Twinklens for being prompt and awesome!

Reason I chose this business:

Prices and website style.

Thumbnail of user alexw971
Claire S. – Twinklens Rep

Hey Amanda,

We are so glad that you received your contacts on time, hopefully you had a phenomenal Halloween party!

Yes we stock contact lenses in both Hong Kong and U.S. warehouses and ship per the customer's shipping address and item availability.

- From U.S. Stock: items arrive in between 2 and 5 days at no extra shipping fee when the order totals $16.00 or more;
- From Hong Kong Stock: items arrive in between 10 and 15 days by standard shipping, 3 and 7 days by expedited shipping.

There is a caveat, though: NOT ALL items are available from our U.S. warehouse, when your order contains one or more items ONLY available from our Hong Kong stock, we'll have to ship your entire order from there rather split it into 2 stock-wise packages. For now, you'll have to pick items ONLY from our U.S. collection (https://twinklens.com/collections/stock-us) to ensure free speedy delivery.

As we are syncing the inventory between the 2 warehouses, which will ultimately resolve the issue, we strongly recommend that U.S. customers:
- take the shipping phase into account and time your order placement; or,
- assemble your orders only from https://twinklens.com/collections/stock-us.

Thanks Amanda for leaving us the feedback. We also appreciate the opportunity to explain our shipping policy here.

Thumbnail of user sunshinet19
Missouri
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

I bought 4 pairs of these contacts- red, red mesh, yellow, and a pair of sclera lenses. All of these came within a decent time frame, and the contacts themselves are so soft and comfortable in the eye! I didn't feel a thing after putting them on! Thank you Twinklens!

Thumbnail of user sarah1080
North Carolina
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

All 3 pair are well represented in pics and shipping was exactly as they estimated. The lens is a little wider than my other lenses and I love that because the colors fully cover my brown eyes.

Reason I chose this business:

They are a good deal. I really didn't know what to expect with the price so low. I was pleasantly surprised.

Thumbnail of user camerons307
New Jersey
1 review
0 helpful votes
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March 13th, 2022

I got these contacts for a couple of my cosplays as well as some that just looked cool! They are really comfortable to wear! I got one pair that didn't really show up well on my eyes and wasn't what I was looking for, but they replaced it with another pair that was amazing and perfect for my Izuku Midoriya cosplay! I have pictures with the purple contacts (they don't look very bright because of bad lighting, but the look awesome in real life!)

Tip for consumers:
They have amazing deals around the holidays if you're looking to buy a couple pairs of contacts instead of just one pair.

Products used:
Both cosmetic and costume contact in colors blue, green, white, black, purple, brown, and white mesh.

Thumbnail of user angelinad70
Illinois
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

Never have used contacts before but these were perfect for halloween. Great quality and easy to get in once you get the hang of it. Also came pretty quickly.

Thumbnail of user hopep66
Arkansas
1 review
0 helpful votes
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November 26th, 2022

I placed an order Oct 11th that should have been at my house by maybe the 18th. Its the 27th and they still haven't even shipped it out. I have contacted their support team and they are NOT helpful whatsoever and lied to me about where my package was. I reached out to USPS support and was told by them that Twinklens hasnt shipped out ANYTHING. Even after twinklens support told me it was "stuck in a warehouse, we're expediting the shipping". These people are sick liars. Dont order because you wont receive anything. And from other reviews i can see im not the only one.

Tip for consumers:
CLICK OFF THIS SITE. SHOP SOMEWHERE ELSE

Products used:
NOTHING BECAUSE I RECEIVED NOTHING

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user baileys162
New York
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

Fast delivery, high quality contacts. Very comfortable once you get them in. I'm not usually one to wear glasses, let alone contacts, so I was nervous, but they were great for my cosplay.

Reason I chose this business:

I've bought contacts from them before and I liked them!

Thumbnail of user vall90
Illinois
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Honestly I had to go to a party on Sunday and I didn't think the package would arrive on time since I figured it would arrive Monday. But instead it came on the day of the party and I got to complete my outfit.

Reason I chose this business:

I chose this because it seems reliable and more affordable than other stores.

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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