• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87%
Positive
147
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user arlenes218
Canada
1 review
0 helpful votes
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February 24th, 2022
Verified purchase

I have ordered numerous pairs of these contacts for Halloween and every day wear and they are great! They are comfortable and we would highly recommend them!

Products used:
I used all the ones I purchased and they were great!

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciam4950
Pennsylvania
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Love the packaging and that they come with containers and a special container with tweezers and the pen to put your contacts in with like to be great quality but will let us know once I wear them

Thumbnail of user jimmyj200
Florida
1 review
0 helpful votes
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February 27th, 2022

Every time I buy from twinklens I never have any regrets this is the best place to get colored contacts and for a fair price if I ever want to buy more color contacts I will definitely buy from there in the future

Products used:
Sharingan Rinnegan blue green and yellow colored contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user hs366
Kentucky
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

They got here and the perfect amount of time, and the shipping was updated on the regular. I definitely would order from the site again, and I will certainly come here for my future contact needs.

Reason I chose this business:

They had warehouses based in the USA

Thumbnail of user graceg407
North Carolina
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

The contacts were very true to color and affordable. I could see very well out of them and they didn't dry my eyes out quickly or cause irritation so I could wear them for several hours. Solid 10/10

Reason I chose this business:

I found Twinklelens on Google search and was skeptical at first because of the price. I figured they wouldn’t be high quality because they were only $10 but they are the best colored contacts that I have tried.

Thumbnail of user melissah1631
Alaska
1 review
0 helpful votes
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February 24th, 2022

Every pair I've gotten have been exactly what I expected! Very comfortable easy to wear and they last alot longer then advertised! Best website to order contacts and very affordable!

Tip for consumers:
Step out of your box an order the extreame

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user kylieo29
Ohio
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

I had paid for express shipping but did not receive my order when I was supposed to. I contacted customer service. They refunded my express shipping fee and shipped my order immediately.

Reason I chose this business:

Price and fast shipping options

Thumbnail of user corlissw6
Georgia
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

Easy to shop. I like the product when it arrived. I've been wearing the pure hazel for about a week now. I really like them. At times, I forget that I'm wearing them because they are comfortable.

Reason I chose this business:

Seems reasonable

Thumbnail of user joeb2200
Maine
1 review
0 helpful votes
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February 26th, 2022

Got a few variations of the sharingan and a couple eye colored eyes and i gotta say: twinklens is by far the best place I've ever been to for contacts. Super legit, responsive, on point. 10/10

Tip for consumers:
Browse even if you know what you want, they have a huge selection

Products used:
Sharingan contacts and my wife used the color contacts

Service
Value
Shipping
Quality
Thumbnail of user katief393
Pennsylvania
1 review
0 helpful votes
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February 24th, 2022

I was super impressed with the quality of the lenses! And the price was even more satisfying! As for shipping, my order got shipped relatively fast! Great job twinklens!

Tip for consumers:
Enjoy!

Products used:
I chose a graphite Grey color

Service
Value
Shipping
Quality
Thumbnail of user andreab1830
California
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Loved my order and I loved that I was able to track my order through the app. I was just a tiny bit stressed that it came a day after it said it would be here. That's all.

Reason I chose this business:

The lens were on sale

Thumbnail of user kimberleyv26
Canada
1 review
0 helpful votes
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January 26th, 2024
Verified purchase

I love my lenses. They're so comfortable and they look natural for the most. I was stunned by the quality of these

Reason I chose this business:

It seemed a safe choice for me

Thumbnail of user judyy115
Arizona
1 review
0 helpful votes
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March 1st, 2022

Twinkle a has a great selection and different types of contacts. I have never received a bad pair in over 20 pairs. All different colors for different moods and events. Thank you!

Tip for consumers:
Browse often. There is always new sales and merchandise. always

Products used:
Colored contacts. Yearly wear.

Service
Value
Shipping
Quality
Thumbnail of user annettec428
Alaska
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

The contact lens were great. It would be nice to know ahead of ordering which ones come from the USA and which come from china just for estimating shipping times needed for items to arrive.

Reason I chose this business:

Found it one line.

Thumbnail of user kendra.1
Pennsylvania
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

I bought this and it got stuck in transit for 2 weeks (possibly more because it's STILL in transit) there's another review on this same product saying it got stuck in transit too… they were nice about it and i got a refund but really upset because i was looking forward to things.

Thumbnail of user danad528
Oregon
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

I purchased 3 pairs and 2 of them were not as described. All 3 pairs hurt my eyes, are not shaped right and are low quality. Do not recommend! Want a refund. Poor service.

Reason I chose this business:

Thumbs down

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindsaym353
Washington
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I ordered this and just checked out and forgot that my old address was still on the shipping. I sent one message with the correct shipping address and they immediately fixed it for me.

Reason I chose this business:

They have the best variety

Thumbnail of user alexisc441
California
2 reviews
0 helpful votes
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September 19th, 2022
Verified purchase

I love the Halloween contacts right now and the item shipped to me so fast! I honestly haven't worn them yet but I know they are going to be so badass!

Reason I chose this business:

The prices and the different options of Halloween contacts

Thumbnail of user jamiw40
Indiana
1 review
0 helpful votes
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February 27th, 2022

I can't believe how they really do change my eye color. And they are so much cheaper than the other sites. The shipping was fast I mean like really fast

Tip for consumers:
Trusting site

Products used:
Color contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericaf380
Florida
1 review
0 helpful votes
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August 28th, 2022
Verified purchase

I got the red flame contacts and they looked great on! I can't say it was easy to put on because they folded super easily but once they were in, I could see great and they looked awesome. I'm happy!

Reason I chose this business:

Price and shipping length

Thumbnail of user jasminc59
Illinois
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

It was very easy to find the contacts that I was looking for. There were so many options, so I ended up getting more than I wanted in the beginning. The contacts arrived pretty quick.

Reason I chose this business:

I was looking for contacts for my costume, but I couldn't find any on other sites. This site had one that was similar to what I was looking for.

Thumbnail of user latoyag73
Jamaica
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Shipping was lengthy but I guess that's how it is coming from Hong Kong, I was a bit disappointed because the solution container was empty, however the packaging was amazing! Loved it.

Reason I chose this business:

To be honest, something definitely caught my eye, I'm not sure what but I was on a different site before buying here, I had even subscribed to them and was adding to my cart, it was confusing so I had searched again and found these and I don't regret it, thank you do very much!

Thumbnail of user meredithh121
Illinois
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Never wore contacts before and while wearing these, I forgot I had them in! Wore them all day and never gave me any problems. Super easy to order and great delivery time!

Thumbnail of user diorrt
Washington
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

These contacts were super duper cute! I have extremely dark eyes and they actually looked good! They made me look cute and dolly and I cannot WAIT to use them for cosplay :)) )

Reason I chose this business:

Twinklens is affordable and FDA approved!

Thumbnail of user drewg110
Kansas
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

I was looking for the cheapest but most accurate contacts for my anime cosplay and i ordered them quickly, found the product i wanted quickly so i got them

Reason I chose this business:

It was cheap and super easy to find exactly what i wanted. I found it while looking for contacts and they had variety and looked to have experience and quality contacts so i got them

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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