• Twinklens

Twinklens

Write a Review

Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87%
Positive
147
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
See all photos
How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (64)
Thumbnail of user johnm12755
New Jersey
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase

The lenses are fantastic the delivery was quick I will be placing many more orders in the future I am very happy that I came upon this site for contact lenses

Thumbnail of user hameedullahh
Canada
1 review
0 helpful votes
  • Send Message
February 29th, 2024
Verified purchase

It was so good and i love the colors and quality and it's so natural and beautiful.

Thumbnail of user coryw147
Virginia
1 review
0 helpful votes
  • Send Message
November 6th, 2022
Verified purchase

I have a total of four pair. I only used one pair so far, Itachi's mangekyou. I have never worn any type of contacts before so someone put them in for me. They looked awesome and people loved them.

Reason I chose this business:

They had a 3 for $36 promotion and it was well worth it. This was my first time ever buying or wearing contacts but I am quite happy with my purchase.

Thumbnail of user starrb21
California
1 review
0 helpful votes
  • Send Message
February 24th, 2022

These contacts are good quality and the shipping is very fast. I haven't found such a good selection anywhere else.

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user brookec297
Nevada
1 review
0 helpful votes
  • Send Message
November 16th, 2023
Verified purchase

First time ever using contacts and they went in just fine. Had an amazing Halloween costume for myself and my daughter. Will definitely order again.

Reason I chose this business:

Fastest delivery and in time for Halloween

Thumbnail of user lexij24
Illinois
1 review
0 helpful votes
  • Send Message
August 20th, 2022
Verified purchase

Love these lenses I'm always recommending them to my followers on tiktok. I've bought multiple pairs in multiple styles. I always get compliments on them for my SFX looks. Follow me lexijayyy_fx

Thumbnail of user linaa100
Michigan
1 review
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

It was good everything as said it would be. I got halloween contacts and they were perfect looked so natural.

Reason I chose this business:

They are honest and committed to what they do.

Thumbnail of user jonathane499
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 22nd, 2023
Verified purchase

Flimsy dry Didn't come with a chase forum Blurry vision my original ones I got from a different company I could actually see through that didn't blow my vision these did this company's crap

Reason I chose this business:

He was supposed to be cheaper but you guys Still charged for me shipping. My order was over sixteen dollars just a bunch of lies

Thumbnail of user eddieb290
Ohio
1 review
1 helpful vote
  • Send Message
October 5th, 2023
Verified purchase

Purchased blinding (no vision) contacts. When I received them, you could see through them. Complained but got redirects with no solutions.

WILL NOT USE AGAIN!

Reason I chose this business:

Google search.

Thumbnail of user beverlyl654
Canada
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

Ordered contacts which was super easy. Delivery status updates were sent to me at each step of delivery. Great quality!

Reason I chose this business:

Initially, it was price comparison. But the quality of care and products are excellent so I will continue with twinklens. I have referred my family.

Thumbnail of user frequents5
New York
1 review
0 helpful votes
  • Send Message
November 6th, 2023
Verified purchase

Lens came out great. Its a bit expensive compared to other sites but the packaging and quality was great

Reason I chose this business:

Because you guys had the lens I was looking for

Thumbnail of user seanm1941
TT
1 review
0 helpful votes
  • Send Message
December 3rd, 2023
Verified purchase

Always professional packaging and quick delivery. Not my first time ordering in large bulks and never had mistakes or issues so far.

Thumbnail of user alessandroa35
Italy
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Nella mia vita ho provato tantissime lenti, ma queste sono incredibili!

Thumbnail of user ashlinw6
Washington
1 review
0 helpful votes
  • Send Message
November 6th, 2023
Verified purchase

Was my first time trying these colored contacts and I have to say they worked and looked so well with the costume I did, I will definitely highly recommend to others I know

Reason I chose this business:

Was looking for a specific colored for a costume for Halloween and heard and seen good reviews about this website and was fantastic

Thumbnail of user leahf179
Canada
1 review
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

They arrived much faster than I had anticipated. The light blue pair are especially lovely. The customer is also wonderful and quick :)

Thumbnail of user nikoi3
Massachusetts
1 review
0 helpful votes
  • Send Message
November 5th, 2023
Verified purchase

It was awful, I didn't receive my lenses, get my money back, or and email until about 3 weeks later.

Reason I chose this business:

Because it was my only option.

Thumbnail of user ingridh143
Michigan
1 review
0 helpful votes
  • Send Message
August 22nd, 2023
Verified purchase

Items accurately described, delivery was ultra fast and the follow up on delivery to assure you got your package. Absolutely recommend

Thumbnail of user scottf1515
Florida
1 review
0 helpful votes
  • Send Message
May 24th, 2023
Verified purchase

These look very natural on me. Site made it very easy to pick out just the right color for my face & skin tone.

Reason I chose this business:

I liked what I saw on your websites & it design.

Thumbnail of user jessicas3338
New Jersey
1 review
0 helpful votes
  • Send Message
January 28th, 2023
Verified purchase

Contacts are very nice and came super fast. They usually give contact cases to go with the contacts but this time I didn't get any.

Reason I chose this business:

I have bought before and they last and are very colorful.

Thumbnail of user candyc150
South Carolina
1 review
1 helpful vote
  • Send Message
November 18th, 2022

Never got my contacts. Waited over 15 days! Dont order from here! They ship internationally but try to make it look like its coming from NJ. SCAM

Tip for consumers:
I wish i had purchased from somewhere else.

Products used:
Nothing!

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user lm446
Maryland
1 review
0 helpful votes
  • Send Message
April 20th, 2023
Verified purchase

Comfortable lenses. I was able to wear these lens for 10 hours straight, I also accidentally fell asleep in them but they didn't move all night!

Reason I chose this business:

Google search!

Thumbnail of user isamariet
Puerto Rico
3 reviews
0 helpful votes
  • Send Message
October 22nd, 2022
Verified purchase

Excellent experience finding a place that shipped within weeks to Puerto Rico. I will definitely buy again. They have great quality and great prices.

Reason I chose this business:

Shipped to Puerto Rico and the prices.

Thumbnail of user obbieh1
Australia
1 review
0 helpful votes
  • Send Message
September 29th, 2022
Verified purchase

Came within the amount of time it promised. All in very secure packaging. They gave a free tool kit and I love it

Reason I chose this business:

They always have a huge variety of contacts with great prices and deals. Definitely buying from Twinklens again✨✨

Thumbnail of user lizc368
New York
1 review
0 helpful votes
  • Send Message
September 6th, 2022
Verified purchase

I received my order really fast, in less than a week. Nice lenses, the ones I chose look fairly natural and are pretty.

Reason I chose this business:

Good price and selection of colors/how long you can wear lenses

Thumbnail of user alaniw1
Illinois
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

My order came way faster than expected all 3 of my contacts for a cheap price I'm glad to have found this website

Reason I chose this business:

Halloween and needed affordable contacts

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Twinklens?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Twinklens?