• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.1%
Positive
148
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user timothyc1179
Michigan
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

The shipping service was expedient and they looked great. I got so many compliments on the look of them for my costume.

Reason I chose this business:

Design, shipping speed, and positive reviews found.

Thumbnail of user francesc661
California
1 review
0 helpful votes
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May 21st, 2023
Verified purchase

I'm very excited, happy yo have received m new contact lenses. They are beautiful I will be happy to wear them.

Reason I chose this business:

The contacts re very reasonably priced, nice colors. Website easy to understand.

Thumbnail of user melissap1564
Canada
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Subscription is the best. I love getting my package. Always amazed at how awesome each pair is.and free delivery on subscription.

Thumbnail of user michellez800
Texas
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Everything was excellent! Im sad i lost my contacts didn't have where to put them away in… :( but they where nice

Reason I chose this business:

First page i clicked and saw a good variety.

Thumbnail of user ashm78
Oregon
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

I got 3 lenses and 2 of them fit comfortably. 1 pair tho cover my pupils and make it hard to see but they are beautiful and still comfortable

Reason I chose this business:

They have an interesting choice of lenses to choose from and I was able to find what I needed.

Thumbnail of user leos266
Colorado
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Had no issues great packing and very secure, have been buying for 2 years now and will continue to buy

Thumbnail of user tiffanyb985
Pennsylvania
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

I've been looking for the right color blend for a very long time and these are perfect. I'm ordering today.

Reason I chose this business:

Prior customer

Thumbnail of user denises1538
California
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

Very comfortable lens! I was worried if they'd bother my eyes but they suit me just like my regular contacts

Reason I chose this business:

I’ve seen pretty good reviews on this website

Thumbnail of user jonathanb1469
Alabama
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

It was an easy transaction, pricing was good, package arrived quickly and un-damaged. Product is enjoyed by my son.

Reason I chose this business:

My son wanted something different and they had the product

Thumbnail of user angelad1494
North Carolina
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

They look great. Haven't tried them yet, planning on wearing them for Mickey's Not-So-Scary party in a couple weeks.

Reason I chose this business:

They had great reviews.

Thumbnail of user sockc
Florida
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

Amazing contacts just be sure to order them ahead of time. I'm definitely planning to buy them again :)

Thumbnail of user sachab41
Belgium
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

I really love the lences, the container and the box and all that came along with the lences look amazing, i love it

Thumbnail of user peggyp356
Arizona
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Princess in the product I couldn't wait to get it I finally ordered it but it took forever to get here 16 days but after looking at it I'm very happy and so it didn't matter that it took so long

Reason I chose this business:

My daughter had bought a few pairs from here before and she was very satisfied

Thumbnail of user marciap228
Ohio
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I changed my monthly subscription to the Wow lenses. Amazing. Stunning! Beautiful! I can't wait for next month!

Reason I chose this business:

Selection, quality, quick shipping, prices

Thumbnail of user oumaimac2
Morocco
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Communication was great i was able to receive my package smoothly

Thumbnail of user gabrielk172
Georgia
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I really liked how my contacts look and truly gave me a Vampiric gaze that I was going for in my costume! Will shop again!

Reason I chose this business:

Was trying to find items to pull off my Halloween costume at the last minute, and Twinklen's came in the clutch!

Thumbnail of user briant1752
Virginia
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Contacts are great. Wishing the timeline for receiving them was not so long. It took 17 days from time of order to receiving product.

Reason I chose this business:

Told about site.

Thumbnail of user rosalindab16
California
1 review
0 helpful votes
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April 14th, 2022

The contacts are great and I have received many compliments! The product is shipped quickly as well.

Products used:
various colors of contacts

Service
Value
Shipping
Thumbnail of user carlam620
Brazil
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

I didn't use the lens yet, but I'm be able to say they are amazing! I receive the pack with no problems. Thank you!

Reason I chose this business:

I found the website on google search and the prices was great.

Thumbnail of user zg24
Ohio
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I'm happy with the contacts and the delivery. Only note is that they didn't come with cases so you will need to buy ones.

Reason I chose this business:

I have orders from them before.

Thumbnail of user ozzye
Texas
2 reviews
0 helpful votes
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September 12th, 2022
Verified purchase

Easy to navigate. Good products. I've purchased from you guys before so I knew exactly what I wanted from the huge variety they have

Reason I chose this business:

I bought from this company before and was satisfied so I decided to return for another purchase

Thumbnail of user taras483
Canada
1 review
0 helpful votes
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March 4th, 2022

I love this product the colors are very nice and I will definitely keep them in business and can't wait to see what I get next

Thumbnail of user tiffanyh491
Wyoming
2 reviews
0 helpful votes
  • Send Message
September 11th, 2022
Verified purchase
• Updated review

First time purchasing lens, my friend ordered them for me. Her set of lenses came with a nifty kit and lens holders. Mine didnt.

Hi there great prices, cool contacts
August 26th, 2022
Verified site experience
• Previous review
Thumbnail of user noahr119
Maine
1 review
0 helpful votes
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March 24th, 2022

Have ordered many pairs, every pair has been perfect! Me and my daughter will only order from twinklens! Great customer service and fast shipping!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nadirahg
Florida
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

They Hurt a little to put on and slipped off, buy that's just normal for me cuz it's the first time I used contacts, over all they were amazing

Reason I chose this business:

Bueno bonito y barato

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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