• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.1%
Positive
148
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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Reviews that mention popular keywords

customer service (64)
Thumbnail of user nadirahg
Florida
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

They Hurt a little to put on and slipped off, buy that's just normal for me cuz it's the first time I used contacts, over all they were amazing

Reason I chose this business:

Bueno bonito y barato

Thumbnail of user kasiaw6
Canada
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

The lenses are great but I'll have to repurppse them for next year as they took a bit longer than expected to arrive.

Thumbnail of user andreal917
Oregon
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

Alway great and gets the contacts pretty fast. Never had a bad experience with them. Have told many other people about them

Reason I chose this business:

Cause the are affordable and good quality. Also efficiently fast.

Thumbnail of user vincenta278
North Carolina
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

Lots of options in the store, plus your store was recommended for cosplayers who are new and want to be specific character.

Reason I chose this business:

I chose to look are your store because a YouTuber called curses cosplay they recommend this store for contact lenses for cosplay.

Thumbnail of user naeemaha
Nevada
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

They actually came really fast i would say I ordered about 1 in a half/2 weeks ago and they already arrived! They are all as pictured, thank you :)

Reason I chose this business:

I’ve been wanting to try ordered from you guys for a while but I never had the money, now I did :)

Thumbnail of user dereka165
Missouri
1 review
0 helpful votes
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October 31st, 2022
Verified purchase

Love these contacts, they were some of the most comfortable colored contacts I have ever ordered. Definitely will use Twinklens again

Reason I chose this business:

They had exactly what I was looking for.

Thumbnail of user melaniem1016
Germany
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

Fast delivery and really cute and comfortable lenses 😍

Thumbnail of user jillv165
North Carolina
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Shipping was fairly fast! I love my contacts. They're prescribed and look so good on me! I got the colored Orche.

Reason I chose this business:

Affordable pricing! And great deals!

Thumbnail of user jalesad
South Dakota
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Took awhile to finally get to me, i ordered 3 pairs and only 1 actually works for me. I've bought from them before so I'll keep trying them out.

Reason I chose this business:

Previous customer. Loved my first batch

Thumbnail of user an245
Washington
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

I dont know why it needs to be 50 characters but the contacts were good and i really like them. I got the glass black eye or something. 10/10.

Reason I chose this business:

Saw a tiktok about it.

Thumbnail of user kj480
New Jersey
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

I would say that i enjoy the shopping experience with Twinklens, they have a lot of color and even other kinds of styles most company do not offer.

Reason I chose this business:

I choose Twinklens because they offer some colors with prescriptions which is a Major +. They are very kind and they have a decent delivery time frame. They have great deals from time to time as well i would recommend to many

Thumbnail of user milhailr
Pennsylvania
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

Few months ago I ordered lenses and told them that I don't need them cause I ordered lenses too late. I'm still waiting for my money

Thumbnail of user nancym3281
California
1 review
0 helpful votes
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December 24th, 2022
Verified purchase

It's always amazing but a little overwhelming to know which color to choose because there are sooo many colors.

Reason I chose this business:

They are not expensive and have a ton of colors

Thumbnail of user stephaniev1055
Arizona
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

I got red eye contacts for my Black swan costume and they were perfect! Arrived on time and in perfect condition.

Thumbnail of user jasminb80
Washington
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

Short delivery time, up to date emails of the customer team checking up on me and my order, easy communication, and beautiful contacts.

Reason I chose this business:

Good reviews, great prices, awesome selection

Thumbnail of user craign285
North Carolina
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Didn't have any problems shipping was fast. If I had one issue is with the contacts they are hard to see out of them.

Reason I chose this business:

Because they had the contacts I wanted.

Thumbnail of user kaylat292
Kansas
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

Shipping was fast and accurate, everything came within a few days! My contacts were exactly what I ordered and were comfortable to wear.

Reason I chose this business:

I chose twinklens because the prices are great and the website looks reliable. This company is definitely underrated!

Thumbnail of user debbiew1126
Minnesota
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Am so very thankful that you offered free shipping as soon as I get my shipments I will give and update thank you

Reason I chose this business:

Free shipping reasonable price good discounts

Thumbnail of user dalep255
Nevada
1 review
0 helpful votes
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February 24th, 2022

I enjoy all my contacts I get from you. They really help my mood and make me feel more confident. They are very comfortable.

Products used:
Contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user geea11
California
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

I ordered 3 pairs and they're great <3 they look kinda hazel on my brown eyes

Thumbnail of user sergioc278
Illinois
1 review
1 helpful vote
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October 29th, 2023
Verified purchase

Waited over 3 weeks for 5 day ground shipping and never received my order. Tried to email them and they never responded

Reason I chose this business:

They were the first result on google

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user josiahs67
Ohio
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

The contact lends came in and were in perfect condition.

Reason I chose this business:

Content adverts

Thumbnail of user shelbym291
Pennsylvania
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

We love the lenses! Exactly what we were looking for, arrived earlier than expected and they were a great deal!

Reason I chose this business:

I came across the website while searching Google, I liked the variety and prices.

Thumbnail of user brandonm1196
Georgia
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

My first order came incorrectly, and after contacting customer service they sent me my correct order free of charge. Will shop again.

Reason I chose this business:

Because they had anime themed lenses.

Thumbnail of user teejayc3
Canada
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

I love all 3 pairs, the case it came with, im sure i would have lived if the mirror inside was not beoken on arrival.

Reason I chose this business:

I've shopped here a few times, ive always ended up with great experience.

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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