• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.1%
Positive
148
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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Reviews that mention popular keywords

customer service (64)
Thumbnail of user gianc19
California
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

Lenses did not disappoint. They were exactly as described and happy with how good they look. Shipped with care and arrived fast.

Thumbnail of user samb1469
Florida
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

High quality lenses that really popped and made my Halloween costume over the top. Fast shipping too!

Reason I chose this business:

They had the exact lenses I was looking for.

Thumbnail of user kaitlynb145
Hawaii
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Great product to try as a first time contact wearer! The thorough instructions given were very helpful.

Reason I chose this business:

They were recommended to me by a cosplayer whom I asked about trustworthy color contact brands to buy from.

Thumbnail of user vinnyt9
Canada
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Purchased light green contacts and I have deep brown eyes. With the contacts in, you can't even tell my eyes are brown. Very quick shipping.

Reason I chose this business:

Found through google search.

Thumbnail of user guadalupec94
California
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

It arrived! I haven't used it yet. I'm planning on using them during Halloween. Did come in the same pattern in the eyes as advertised

Reason I chose this business:

It was cheap and liked like awesome looking contacts.

Thumbnail of user yvonnes395
Texas
1 review
0 helpful votes
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February 24th, 2022

These contacts are so beautiful and easy and easy to put in-and-out. Not. It is amazing the transformation that they give to your whole appearance

Thumbnail of user davidb9072
Canada
1 review
1 helpful vote
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November 27th, 2022
Verified purchase

Since I did not, I couldnt track my order and it gave me anxiety. I thought for a few days you might be a fraud.

Reason I chose this business:

Top google search

Thumbnail of user leannef95
Canada
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

I ordered and immediately changed my mind about what I wanted and they accommodated my last minute change with great service

Thumbnail of user janikah1
Oregon
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

They were very comfortable! Only issue was that I ordered cat eyes and they kept turning sideways on my eyes.

Reason I chose this business:

Good reviews

Thumbnail of user breannel8
Florida
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Ordering and shipping was fast and easy for my colored contacts. Got them in a week & love them all.

Reason I chose this business:

Because of your sale and quick service

Thumbnail of user jenniferb3476
North Carolina
1 review
0 helpful votes
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February 24th, 2022

My experience with Twinklins, was great. I absolutely love my contacts and the shipping was fast as well!? Thank you!

Thumbnail of user jennr492
Texas
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

Contacts were very comfortable and shipping wasnt too long of a wait and im very excited to get to use them

Thumbnail of user nandij3
New Zealand
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

The lens came on time and with a little gift. Shopping from site was very easy however the lens did not suit me. It did not look natural

Reason I chose this business:

Found online

Thumbnail of user joannes1216
New York
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

I got the red vampire contacts and they were as good as the pics. Very comfortable and worth the price!

Reason I chose this business:

Twinklens had very good reviews

Thumbnail of user shaniab28
Colorado
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

Never used contacts before these are amazing and easy to put in I had no issues at all! Was very pleased!

Thumbnail of user naomb1
VE
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

They had no problem replying to my questions and inquiries through email and we had no further problems with payment or delivery. Recommended :)

Thumbnail of user afsheenk2
Arizona
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

Company is really good
Website stuff was so accurate
It's just shipping was taking too long, but as soon as I contact the company I got my stuff writhin few days
Thank you for prompt response

Reason I chose this business:

Advertisement on Instagram

Thumbnail of user laurar2667
Florida
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

Everything was great… the time it took to get to me, the quick response to my mails, and the products are great

Reason I chose this business:

Good quality and good price

Thumbnail of user jimenag12
Texas
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

Very quick with shipping and always updated on the package and always had customer support ready for any problems

Thumbnail of user kim22
Florida
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Super fast shipping and Great contacts. Make sure to order from the in US warehouse or shipment will come from Hong Kong and will take much longer

Thumbnail of user arthurg378
Tennessee
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Great company great products only thing that could be improved upon is to expand the product line into cosmetic props etc be great!

Reason I chose this business:

FDA approved contacts and have the kind I wanted.

Thumbnail of user brendas2358
Indiana
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Every time I order, I am pleased with my contacts! AND there is always a cute case included to carry my contacts in!

Reason I chose this business:

I wA searching colored contacts and they had the best reviews

Thumbnail of user jessicag1897
Texas
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Good selection of styles and colors... my order was delivered sooner than I expected it to be and I love all my lenses!

Reason I chose this business:

Fast shipping from US warehouse

Thumbnail of user tiffanyp414
South Dakota
1 review
0 helpful votes
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October 9th, 2022
Verified purchase
• Updated review

I was told 3 for 36. It said 36 until I hit pay and I was charged 56. Not happy... they ended up refunding the difference.

Reason I chose this business:

Facebook ad

I was told 3 for 36
November 8th, 2022
Verified site experience
• Previous review

I was told 3 for 36. It said 36 until I hit pay and I was charged 56. Not happy.

Reason I chose this business:

Facebook ad

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user christinap900
California
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

I do appreciate the price I paid for 2 mini sclera lenses you can't beat $36. But I ordered Sept 26th- recieved them Oct 18th I mean DAMMMMMN I'm happy that I bought them 4 Halloween Early cuz I woulda been S.O.L fa real ‍

Happy Halloween Boyz and Ghoulz

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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