• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

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Positive reviews (last 12 months): 87.1%
Positive
148
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user christinap900
California
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

I do appreciate the price I paid for 2 mini sclera lenses you can't beat $36. But I ordered Sept 26th- recieved them Oct 18th I mean DAMMMMMN I'm happy that I bought them 4 Halloween Early cuz I woulda been S.O.L fa real ‍

Happy Halloween Boyz and Ghoulz

Thumbnail of user elizabetha1728
New York
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

The website was nice, shipping was quick, but the lenses were sized a little funky. Could still see the blue of my eyes in the hole.

Thumbnail of user ashleyt754
New York
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

Love the three styles I choose, all fit comfortably. Have to choose which one to wear good Halloween.

Thumbnail of user mariaa2637
California
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

It was a good experience BUT you should give a little more discount like buy 3 and get the last one for free I know I used the discount code but you should have more offers

Reason I chose this business:

It looks like good quality

Thumbnail of user karissas31
California
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

Needed done contacts quickly for Halloween. They showed up very quickly and were great quality for the price.

Reason I chose this business:

The sales prices

Thumbnail of user xiomaram32
New York
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

In love with my color lenses. I used one gray and one violet for Halloween, along with my makeup. Loved the look.

Reason I chose this business:

Quick delivery from USA and had the shade of violet I was looking for.

Thumbnail of user victoriac1035
Indiana
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

My contacts came super fast! So pretty I love them. And they made sure my order came! I recommend this brand to all my friends

Reason I chose this business:

I love contacts! Always looking for a new brand

Thumbnail of user christinad556
Oregon
1 review
0 helpful votes
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February 26th, 2022

I have had very good experience with them and will continue to order from them. I love Twinklens! Keep rockin your services.

Products used:
Non prescription color contacts.

Thumbnail of user alisonc376
Michigan
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Overall, I thought that the whole process was very convenient. The delivery was fast and the website was easy to navigate.

Reason I chose this business:

I wanted more affordable color contacts that also had the same quality as other contacts.

Thumbnail of user tomishag2
Missouri
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

My contacts are perfect! Arrived right on time like they said, I'll be getting my contacts lenses from here on out!

Thumbnail of user christinah1189
Florida
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

The shipping was faster than expected. The contacts were in pristine condition, the colors are beautiful, and they are very comfortable.

Reason I chose this business:

The colors and technology of the contacts, and great deals.

Thumbnail of user perlad15
Texas
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

It is my second time that I buy and they always give me the best attention, they are the best and their products are of good quality

Thumbnail of user skyeg33
Colorado
1 review
0 helpful votes
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October 31st, 2022
Verified purchase

Customer service was great and promptly answered questions prior to my order. The order arrived quickly and the contacts are perfect for my costumes.

Reason I chose this business:

Shipping from a US warehouse meant much faster delivery vs many other companies.

Thumbnail of user kirstenb131
New York
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

Colors are deep. Contacts are mostly comfortable (still contacts) and the price was fantastic. Received quickly too.

Thumbnail of user tatianah62
South Carolina
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

I had such a wonderful experience! I love the contacts I purchased and they are absolutely comfortable!

Reason I chose this business:

I chose Twinklens for the quality of contacts and the price.

Thumbnail of user naichea
California
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

Wow! Found a way to get High Quality Sclera lenses, without having to wait for ages of geological time for them to arrive from overseas?!?!?!?

THANK YOU TWINKLENS!

(I'll update when they arrive)

Reason I chose this business:

Because I didn't want to wait until I have shriveled into a mummified corpse before my lenses arrive from overseas.

Thumbnail of user stevent1274
Australia
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

I was very happy they arrived earlier than expected as I received them just when I needed them. Thank you.

Thumbnail of user samk774
Oklahoma
1 review
0 helpful votes
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October 24th, 2022
Verified purchase

Easy to order, fun to use, exactly as advertised. I enjoy putting contacts in to mess with grandparents, as well as for halloween

Reason I chose this business:

A family member recommended the site to me

Thumbnail of user jays1560
South Carolina
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

I was pleasantly surprised by the quality of the packaging and the speed of delivery. I will definitely be ordering from them again.

Reason I chose this business:

Affordable pricing

Thumbnail of user sophiab416
Canada
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

Items take way to long to arrive if u have a special day to go to take in mind it will take about 3 weeks to a month for arrival.

Reason I chose this business:

Items were cheap

Thumbnail of user jeremyd450
Massachusetts
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

I love the contacts. A beautiful color, fit nicely and they're comfortable. They're everything I expected.

Reason I chose this business:

Twinklens has been a great company to work with. They provide excellent customer service and replace the damaged items when necessary. I will continue to use them for all my contact needs.

Thumbnail of user wadea64
Virginia
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

The contacts came when they were scheduled to come. They look and function exactly how they are described and they do not irritate the eye.

Reason I chose this business:

Google search and good reviews

Thumbnail of user leisaf5
Australia
4 reviews
0 helpful votes
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September 18th, 2023
Verified purchase

There's a good range of designs to select from. Delivered quickly and safely - highly recommend if you cosplay!

Reason I chose this business:

Variety of designs

Thumbnail of user shontah4
New York
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

Horrible you can't even see through the contacts they are pretty just dosent ha r a hole to see through

Thumbnail of user melissam3159
North Carolina
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

My son says he really likes them! It took a while to get into motion and get here but he likes them!

Reason I chose this business:

Referred by a friend

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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