• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.1%
Positive
148
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user mariselal16
Florida
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

Order processing was very easy. Processing time and shipping were handled very quickly. Would definitely order from them again.

Thumbnail of user melissam3159
North Carolina
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

My son says he really likes them! It took a while to get into motion and get here but he likes them!

Reason I chose this business:

Referred by a friend

Thumbnail of user mirath
California
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

Looks just like the picture, great price and was delivered right on time. Will be definitely purchasing again

Thumbnail of user shontah4
New York
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

Horrible you can't even see through the contacts they are pretty just dosent ha r a hole to see through

Thumbnail of user josephk1515
Illinois
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

It was great no problems found everything I need it right away. The package got here fast and everything was in it.

Reason I chose this business:

Recommend to me

Thumbnail of user kateb577
Ohio
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

Easy to use website and checkout, good price, and good explanation of shipping times. Hopefully the contacts work as well as the website does!

Reason I chose this business:

Price, ease of use of website

Thumbnail of user faithn63
Idaho
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

This is the first time I ever got eye contacts, and they're amazing! I love the discounts here and the quality

Reason I chose this business:

Because it was the most reliable source to use

Thumbnail of user tiffanyb953
California
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Good quality contact lenses. They shipped fast. I appreciate that they are not only good quality but affordable.

Reason I chose this business:

A friend recommended them to me.

Thumbnail of user anthonyl1146
Kansas
1 review
0 helpful votes
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February 24th, 2022

I have been shopping for contacts there for cosplay and they are so amazing and easy I absolutely love these contacts and company

Tip for consumers:
Make sure you buy ones you like cause you will be buying more and more cause of the awesome designs

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user jeannettef56
California
1 review
0 helpful votes
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November 12th, 2022
Verified purchase

I like the variety of colors of lenses they have.
I also like that they provide the holding little cases to store them while you are cleaning them.

Reason I chose this business:

I saw them on my friend and like them so she recommended your website.

Thumbnail of user jordanb841
Pennsylvania
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

I got the best red contact lenses for my cosplay! The shipping was fast, and the quality of the lenses was fantastic!

Reason I chose this business:

I chose Twinklens because of the selection of contact lenses and the timeliness of the shipping. Overall, wonderful experience on my end.

Thumbnail of user laurenj390
Florida
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

So happy with my order! The packaging was beautiful and the case with accessories was a treat! So happy! Will 100% order again.

Reason I chose this business:

Prices and variety

Thumbnail of user danad571
Washington
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

They are nice colored contacts (when you can get them in). They are not as easy as regular contacts to get in.

Thumbnail of user christinap714
Puerto Rico
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

I ordered three different contacts, they're nice and the shipping was fast. Will be shopping here again

Reason I chose this business:

I was looking for some red contacts and the twinklens was the first link I saw that wasn’t sketchy

Thumbnail of user marmarm1
California
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

This is the only site i order contacts from. They're fast, good quality, and they always look amazing.

Thumbnail of user jabban
Minnesota
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Second time ordering lenses from here and both times they've been exactly as expected. They even sent a cute little gift with my halloween ones!

Thumbnail of user caseyw218
North Carolina
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Really cool and great price! My contact's are awesome will definitely be buying more in near future!

Thumbnail of user carrieh403
South Dakota
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

The contacts came really quickly and you could see clearly out of them not like other brands ive tried

Reason I chose this business:

They had the closest match to what i wanted.

Thumbnail of user rickn271
Canada
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Came way later than estimated delivery that i paid an extra $30 for and with duty fees which were just as much.

Reason I chose this business:

Was advertised that delivery would be quick.

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user katel464
Colorado
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

Came quick along with a case for the contacts, the contacts were also comfortable to wear as my first lenses. Tysm!

Thumbnail of user tylurb
Texas
1 review
0 helpful votes
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March 29th, 2022

A little problem with my delivery, but the customer service is second to none. Sorted out quickly, very pleased

Service
Value
Shipping
Returns
Quality
Thumbnail of user haileyd54
Texas
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

The contacts are really good, came in very fast
However i do not think there is enough contact solution that it comes with

Reason I chose this business:

Because i heard good things about it

Thumbnail of user julians236
Arizona
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

The world is quiet here.
I didn't realize this was a sad occasion
These were some Very Fashionable Deceptive tools

Reason I chose this business:

There was a sale

Thumbnail of user gwend144
Mexico
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

I loved everything, it was my very first onlune orden ever! And I'm not dissapointed at all! I would Shop again :)

Reason I chose this business:

I saw someone using these circlelenses and I feel in love with them, I needed it.

Thumbnail of user janinad5
California
2 reviews
0 helpful votes
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December 22nd, 2022
Verified purchase

These are disappointing. I will take my business back to BEACOLORS, contacts. I never had this problem before.

Reason I chose this business:

I thought I'd try them out when I was scrolling through Facebook.

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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