• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.1%
Positive
148
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user katheriner725
Rhode Island
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

Great color,comfortable and affordable.
Would buy from again

Reason I chose this business:

First time buyer, ad looked appealing

Thumbnail of user bellal88
California
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

All my contacts are perfect! Great quality for the price, and came with a little kit as well!

Thumbnail of user chantem14
Georgia
3 reviews
0 helpful votes
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October 21st, 2023
Verified purchase

The package arrived in a timely manner and I was totally satisfied.

Thumbnail of user jenishab1
Australia
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Love the product
Will order on future too
And will refer to my friends and family

Reason I chose this business:

Like the service

Thumbnail of user arwena1
California
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

Very quick and easy. I managed to find the color i needed.

Reason I chose this business:

It’s affordable for my budget!

Thumbnail of user arim53
California
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Shipping is accurate, only took 4 days to arrive. The quality is great.

Reason I chose this business:

For fast shipping

Thumbnail of user aysuu
Canada
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

I mean, I bought them, it does the job, but the lenses kind of peek out

Thumbnail of user siddiquas
North Carolina
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Good but offer said 4 pair lenses and i received only 1 pair

Thumbnail of user dielicag
New Mexico
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

My items arrived quickly and as described. I am happy with my purchase.

Reason I chose this business:

Price plus shipping time

Thumbnail of user sonnyb52
New Mexico
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Product came in, no tears and most of all no infection. 10/10 safe

Thumbnail of user luciet19
Canada
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

Thank you :) I love those lenses! People freak out when I wear them

Reason I chose this business:

Best price and quality

Thumbnail of user adetutuf1
Canada
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

It was a little difficult to put on, but it looks super real

Thumbnail of user chrisk2045
Canada
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Not quite the shade of blue I wanted/or looked like on the site

Thumbnail of user cynthiad1478
Florida
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

Great product it was a fast and easy delivery and good on price

Thumbnail of user codys351
Michigan
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Everything is great. I love these lenses and will buy many many more

Reason I chose this business:

Just cruising online, you guys have a great selection. Top of the line. Thanks a lot!

Thumbnail of user andreww1709
New Mexico
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

They fit perfect good quality they got to me faster than expected also

Reason I chose this business:

They have the best selection and variety

Thumbnail of user angellaf3
Georgia
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

It was good they came in a timely manner i was very happy

Reason I chose this business:

I chose them because they had the contacts i needed

Thumbnail of user frankiec95
Texas
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

I received what I ordered. My order was on time and packaged properly

Thumbnail of user clarai13
California
1 review
0 helpful votes
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October 14th, 2023
Verified purchase

Very easy ordering process, good prices, and great communication/updates about my order.

Thumbnail of user omaraa1
Minnesota
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

Love my order! Love all the colors and packaging and I'm happy I chose to buy these contacts.

Thumbnail of user starrh28
Arizona
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

Fun and great easy order with timely manner of delivery

Thumbnail of user catharinel14
South Carolina
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Nice website, easy to order.I received my order and the product is good.

Thumbnail of user marial2658
Indiana
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

I paid for my product and extra for faster shipping and I never got them

Thumbnail of user jeannettes185
Florida
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

Ordering was smooth and ez and every item was in stock. Thank You

Reason I chose this business:

All items available to me and instock.

Thumbnail of user nicoleb2547
California
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

I received the lenses quickly, and they were great!

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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