• Twinklens

Twinklens

Write a Review

Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
See all photos
How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (64)
Thumbnail of user maheenk4
Canada
1 review
0 helpful votes
  • Send Message
October 22nd, 2022
Verified purchase

Arrived too late but it is here - thank you for it

Thumbnail of user kimmieb11
Canada
1 review
0 helpful votes
  • Send Message
October 25th, 2022
Verified purchase

The contacts are really nice and comfortable. Shipping was really fast

Thumbnail of user victoriag654
Florida
1 review
0 helpful votes
  • Send Message
October 29th, 2022
Verified purchase

Good like normal contact glasses good quality I highly recommend it

Thumbnail of user timothyl642
Florida
2 reviews
1 helpful vote
  • Send Message
August 19th, 2022
Verified purchase

They hurt my eyes, and need to put lots of solution drops in my eyes to offset the irritation.

Reason I chose this business:

They had the best color options

Thumbnail of user kelseym251
Texas
1 review
0 helpful votes
  • Send Message
May 27th, 2023
Verified purchase

Very easy to navigate great product easy to see through quick delivery and simple process

Reason I chose this business:

Good reveiws

Thumbnail of user catherinec1219
New York
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

My shopping Experience was amazing I love the contacts that was shown on the site

Reason I chose this business:

Affordable prices

Thumbnail of user jensenb7
Puerto Rico
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

I had a great shopping experience. Seamless shopping and I received the item so fast.

Reason I chose this business:

It had great prices.

Thumbnail of user rachelb1308
Colorado
2 reviews
0 helpful votes
  • Send Message
October 24th, 2022
Verified purchase

I received my order quickly and the contacts were quality and exactly what I ordered.

Reason I chose this business:

Cost and delivery speed

Thumbnail of user paigem275
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 22nd, 2023
Verified purchase

Haven't used them yet but they came packed good and they look good so far

Reason I chose this business:

Bc it didn't look shady

Thumbnail of user jaredf132
Louisiana
1 review
0 helpful votes
  • Send Message
November 6th, 2022
Verified purchase

I got exactly what I asked for! Product arrived quickly and looked exactly as advertised.

Reason I chose this business:

Simple Google search, it was the first option that had what I wanted.

Thumbnail of user marlynm10
Florida
1 review
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

Easy to use and fun colors, arrived when expected and they were perfect and beautiful!

Thumbnail of user morriganm1
Arizona
1 review
0 helpful votes
  • Send Message
July 20th, 2023
Verified purchase

I've been using these lenses for a little bit now and I love LOVE LOVE them! They're so comfortable I barely notice them!

Reason I chose this business:

I was shopping around for some good deal and decent costume lenses without an extremely high premium. Y’all came in clutch

Thumbnail of user ismielg
Oklahoma
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

They are comfortable and didn't irritate my eyes for my first pair of contacts they are really good

Thumbnail of user calebb167
Tennessee
1 review
0 helpful votes
  • Send Message
November 12th, 2022
Verified purchase

They were great. I need to wear them more often, but I forget to.

Reason I chose this business:

It had a good design.

Thumbnail of user juanl456
Texas
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

Great timing with the Oder i love the service I will use it again

Thumbnail of user codyp169
Texas
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

Exactly and pictured and they look even better in person

Reason I chose this business:

Best selection.

Thumbnail of user nataliet482
Michigan
1 review
0 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

The lenses were delivered promptly and were of satisfactory quality. Happy with the purchase!

Thumbnail of user alexandriap48
Arkansas
1 review
0 helpful votes
  • Send Message
September 29th, 2022
Verified purchase

I received my order in a timely manner and i love my new look

Thumbnail of user clairek177
Texas
1 review
0 helpful votes
  • Send Message
October 7th, 2022
Verified purchase

Awesome deals! Came in very fast and for very cheap!

Thumbnail of user jamief366
South Carolina
1 review
0 helpful votes
  • Send Message
February 10th, 2023
Verified purchase

Fast delivery and great product. I really love the product

Thumbnail of user jonathanc1112
North Carolina
1 review
0 helpful votes
  • Send Message
December 10th, 2022
Verified purchase

Everything was perfect, came on time and packing was mint.

Thumbnail of user zoem166
New York
1 review
0 helpful votes
  • Send Message
October 28th, 2022
Verified purchase

It was my first time ordering from here and it won't be my last

Thumbnail of user lizl281
New York
1 review
0 helpful votes
  • Send Message
October 16th, 2022
Verified purchase

I received my order very fast, and I'm very satisfied with my cosplay contacts

Thumbnail of user salemc9
Oregon
1 review
0 helpful votes
  • Send Message
November 22nd, 2022
Verified purchase

Love love love my lenses! I got three pairs and im obsessed with them!

Reason I chose this business:

The 3 for $36 deal is unbeatable!

Thumbnail of user juarizr
Florida
1 review
1 helpful vote
  • Send Message
May 25th, 2023
Verified purchase

Never got my package when I said delivered and I try to ask for a refund and never got it

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Twinklens?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Twinklens?