• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

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customer service (64)
Thumbnail of user jessieb220
Texas
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

Color shows great. Usually it's hard to find a color

Reason I chose this business:

Try something new

Thumbnail of user trinityc46
Alaska
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

Finding things was easy but finding discount codes for advertised discounts was hard

Reason I chose this business:

I was scrolling through my insta for something to buy and decided contacts would be cool to have

Thumbnail of user chrish3016
North Carolina
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Very thin. Fall out. Flip. Fold. Won't stay in. Difficult to even get in. Fall out easily.

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clarac193
Pennsylvania
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

The shipping was really fast, the quality of the contacts are pretty good. Overall worth the money

Thumbnail of user matthewm2644
Iowa
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

What a job to get them in. But dam do they look crazy

Thumbnail of user jamesr2224
Puerto Rico
4 reviews
0 helpful votes
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March 16th, 2023
Verified purchase

I got my order with no delays and I got exactly what I ask for. Thank you.

Reason I chose this business:

The are very natural.

Thumbnail of user jenniferb4925
Massachusetts
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

Super easy to navigate the page, it's so affordable.

Reason I chose this business:

A friend of mine’s referred me

Thumbnail of user garye618
Wisconsin
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

I have never received my order my package never came in mailbox

Thumbnail of user rachealk20
Michigan
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

I like the contacts but in the colors I think I got it. The ability to navigate website for orders

Reason I chose this business:

Refered by friend

Thumbnail of user fitzwillye
California
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

It's exactly the way the picture looks and the shipping was very fast.

Thumbnail of user tamys7
South Carolina
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

One of the pairs had different colors. One eye brown the other black.

Thumbnail of user ceced11
Georgia
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Thank you for the great service! Would highly recommend to friends and family.

Reason I chose this business:

Just browsing and like what I saw and purchased! Thanks Twinklens

Thumbnail of user nancym3163
Kansas
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Fast shipping and great service. Great selection. Recommend highly.

Reason I chose this business:

Web reviews

Thumbnail of user patriciaw2278
Nevada
2 reviews
0 helpful votes
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November 5th, 2022
Verified purchase

And great looking Great quality lots of different colors

Reason I chose this business:

Good price.

Thumbnail of user lunan14
Colorado
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

The lenses are comfortable and arrived very very quickly!

Reason I chose this business:

Quality lenses at a good price, fast shipping

Thumbnail of user elenas322
Washington
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

I love the colors and the contacts are comfortable. I would order again.

Thumbnail of user albertof83
Arizona
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

Very simple and easy and got it quick thank you very much

Reason I chose this business:

Web search bump into it

Thumbnail of user lesliet405
California
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

The delivery was quick and packaged well. The product was good quality.

Thumbnail of user catherinep617
Canada
2 reviews
0 helpful votes
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October 20th, 2022
Verified purchase

Fast delivery and the contact are perfect. I love the color and they are comfortable

Thumbnail of user barbaraf1880
New York
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

Love my contacts. People keep wanting to take pictures at work with me lol

Reason I chose this business:

I am a returning customer

Thumbnail of user ayngeliquem
Washington
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

The contacts are pretty, just bigger than I had hoped.

Thumbnail of user sandib152
Pennsylvania
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

The len color matches my complexion very well. Dark skinned african female.

Reason I chose this business:

Easy, quick, and guarantee service. Quality products

Thumbnail of user bobbies163
Virginia
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

Love the contacts they are very soft on the eyes and the bonus cases are very nice

Reason I chose this business:

I needed lenses for halloween

Thumbnail of user namanjotk
Canada
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Very satisfied with the purchase, however the delivery time was very slow.

Reason I chose this business:

Recommended by a friend

Thumbnail of user chrisc3094
California
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

So far so good they seem like they will do the job they are supposed to do

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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