• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

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Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

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customer service (64)
Thumbnail of user angelicap122
California
1 review
0 helpful votes
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May 21st, 2023
Verified purchase

I got the green sage and the green love them my fan was the green sage

Reason I chose this business:

Lower prices cute colors

Thumbnail of user sonyaj89
Georgia
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Easy to find product, easy to order. Fun to wear. Comfortable and many colors to choose from.

Reason I chose this business:

Best price for the product, normally have sale and the contacts last long

Thumbnail of user quioness
Puerto Rico
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Great product and great quality. Surpassed my expectations

Thumbnail of user jazminem36
Louisiana
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

I love them and I've ordered from here before because the products are amazing….

Reason I chose this business:

I have contacts from here so I wanted another pair…

Thumbnail of user audreyk194
Germany
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

Really good packaging. However a little slow. Would buy again

Thumbnail of user mitkah
California
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

Lenses were so so so beautiful! So glad i got them

Thumbnail of user janilissew
New York
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Loved them. Fit well. Pretty colors... well priced

Thumbnail of user spencerm139
Canada
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Fast delivery. I tried them on as soon as I got them love them.

Thumbnail of user damienl58
GB
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

This will really make my cosplay special. Thank you

Thumbnail of user neds73
Oregon
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

The product is awesome but takes forever to get delivered

Reason I chose this business:

Advertising

Thumbnail of user amberw970
Georgia
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

Easy to follow site, top quality contacts, and absolutely thrilled with my purchase.

Reason I chose this business:

I was drawn to the contacts advertised.

Thumbnail of user mckinleyb31
Illinois
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Super easy, great people! They're so sweet and actually care about your opinion! I love my contacts

Thumbnail of user willl295
Michigan
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

Lenses shipped and arrived fast. Love them, can't wait to order again!

Reason I chose this business:

First result on google for Sclera lenses and had the most user friendly website

Thumbnail of user gabrielk168
New York
1 review
0 helpful votes
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November 12th, 2022
Verified purchase

My order came earlier than expected. Item came as expected.

Reason I chose this business:

Could not find own on another site.

Thumbnail of user amyn1026
California
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Amazing fast paid check out. Amazing work and fast delivery

Thumbnail of user abdulr204
Missouri
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

They were perfect and the colors were perfect as well

Thumbnail of user chelsead171
Arkansas
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

Must have great quality long lasting and super comfortable as always

Reason I chose this business:

I always know what i am going to get great quality special coupons

Thumbnail of user ayanot
New York
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

I'm a first time customer. Great price, fast delivery, all is wonderful :)

Reason I chose this business:

I love colored contact lenses. I searched and compared lots of online places and here is the best for the price, variety for me.

Thumbnail of user noahj221
GB
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Smooth experience, I love this company they do great contacts and are very fast with shipping.

Reason I chose this business:

They're a great company with quality contacts

Thumbnail of user jerroldp8
Netherlands
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

Very easy to order I appreciate your quick service.

Thumbnail of user trissyr
California
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

No problem with placing order & the delivery was really fast

Thumbnail of user davidm9631
Illinois
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Overall great experience they do obstruct vision slightly other than that really good product!

Reason I chose this business:

My friend recommended it to me!

Thumbnail of user nicholasa401
New Mexico
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

Them contacts are fire I bought green and blue one and they both nice asf

Reason I chose this business:

I seen the deals

Thumbnail of user shushanikg
Armenia
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Like, good stuff, good delivery.)))))))))))))))))))

Thumbnail of user jenniferm5474
California
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Love the contacts I ordered and get a ton of compliments. Thank you

Reason I chose this business:

USA based shipping.

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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