• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

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customer service (64)
Thumbnail of user nikkid145
Illinois
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Twinklens has great colors to choose from that look the most natural at great prices.

Reason I chose this business:

Variety of colors at discount prices

Thumbnail of user hannahc558
Washington
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Quality is great and very breathable, dont waste money spending it on other brands ttdeye

Reason I chose this business:

Cheap price and good reviews

Thumbnail of user alyanam
Canada
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

Colour I chose is too dark for my eyes but they feel good and it took a while to get them

Reason I chose this business:

Because they're fda approved

Thumbnail of user tannerc47
Texas
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Easy to purchase, quick shipping, product was as advertised. Good experience.

Reason I chose this business:

Customer reviews.

Thumbnail of user kelseyc159
Florida
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

Love this place for halloween lenses, definitely a repeat customer!

Reason I chose this business:

Repeat customer!

Thumbnail of user thomash3097
Indiana
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

I received my fantasy contacts within the two weeks as listed and am enjoying them.

Thumbnail of user caseye266
Alabama
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Great as usual. I never have any problems with these contacts.

Thumbnail of user ronnielynna
Israel
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Fast service and very reliant. Love the products. Gladly recommend it

Reason I chose this business:

Reliable
True to expectation

Thumbnail of user marlenea140
New York
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

Great experience love it. Would recommend to my family and friends.

Reason I chose this business:

Affordable and great contacts

Thumbnail of user vanellysv
Washington
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

Reasonable arrival. Item looks as expected. Fast checkout.

Reason I chose this business:

Previous experience

Thumbnail of user linil
Australia
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

Ordered before and order again now, will be ordering in the future too

Thumbnail of user brittanym705
Connecticut
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Nice quality and fast shipping I will definitely buy from here again

Thumbnail of user pupr
Michigan
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Quite fast delivery unlike some other retailers. Was delivered USPS in 2 days.

Thumbnail of user edwinc506
Puerto Rico
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Overall, was a great and satisfying experience...!

Reason I chose this business:

Suggestion.

Thumbnail of user vanetriam
Virginia
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Contacts are beautiful and shipping was super fast!

Reason I chose this business:

A friend referred me!

Thumbnail of user barbaram3306
New Jersey
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Great shopping experience however the shipping was too long.

Reason I chose this business:

Better sale

Thumbnail of user lighty2
Maryland
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

Experience is usually great both ordering and shipping

Reason I chose this business:

Word of mouth

Thumbnail of user nathano156
Florida
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Thanks guys i got my stuff it had the wrong address but its fine now

Thumbnail of user jeffs2110
Michigan
2 reviews
0 helpful votes
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October 19th, 2022
Verified purchase

Got my order quickly and it was even better quality than expected! 10/10, will buy again.

Thumbnail of user nidiar22
Florida
2 reviews
0 helpful votes
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October 11th, 2022
Verified purchase

Awesome, very comfortable and lots of compliments while wearing them.

Reason I chose this business:

I found them on Google

Thumbnail of user mariac2811
New Jersey
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

Arrived very quickly, will buy again. The contacts are beautiful.

Thumbnail of user aliyahj11
Texas
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

It was definitely a pleasant experience by far. Quick delivery. Thank You

Reason I chose this business:

It was a random pick. But definitely worth it.

Thumbnail of user matauainas
California
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Order came on time as promised. Contacts are perfectly packed and what I wanted.

Thumbnail of user taylorb614
Washington
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

Super affordable. Comfortable. Awesome contacts. Thank you.

Reason I chose this business:

They're a great company fast shipping. Legit contacts. Good price.

Thumbnail of user luisb381
California
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

They look fantastic
I bought these lenses to go
Along with a costume.
Thank you very much.

Reason I chose this business:

It was an anime related purchase

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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