• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

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Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

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customer service (64)
Thumbnail of user itsmer2
Vermont
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

Exactly what they are suppose.to look like! Will be reordering! Highly recommended!

Reason I chose this business:

I needed a new lens store.

Thumbnail of user kylaw36
Georgia
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Amazing product shipping is a little long like 1-2 months max.

Reason I chose this business:

Good Ratings

Thumbnail of user vladaj1
Canada
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

First time trying contacts, they are really pretty and i liked them

Thumbnail of user errold38
Massachusetts
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

My order came a lot quicker than I thought it would.

Reason I chose this business:

They have good contacts

Thumbnail of user anthonyg1870
Colorado
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Overall great experience, shipping time was minimal, exceeded expectations in every aspect

Thumbnail of user kevinn872
California
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

Came in pretty fast and got what I ordered. Happy with my purchase!

Thumbnail of user johnd7258
Missouri
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

My order came in on time and was just what I ordered. Loved it!

Thumbnail of user tanayad2
California
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Thank you so much for the good products and service

Thumbnail of user alonteh
Georgia
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Other than the contact cases they were great and i wear all pairs

Reason I chose this business:

Needs new contacts and bought from them before

Thumbnail of user sashas163
Maryland
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

I brought 3 pairs and they are so pretty. Will definitely be ordering from here again.

Thumbnail of user gabya22
Illinois
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

This order was scheduled to arrive before Halloween not after very disappointed!

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sumoulim
Canada
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

Quality products with lots of freebies. Delivered always on time. Reasonably priced. Loved it

Thumbnail of user larhondam9
Washington
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

I have not received my order. Last tracking shows 5/20/23 with no additional update

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindar3053
Texas
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

I love the way they feel and make my eyes look.I have received so many compliments on them.

Thumbnail of user chelsieh16
California
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Just what i ordered - packaged superbly. Will be ordering through this company again

Thumbnail of user gigia40
Florida
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

Fast delivery and amazing quality products. Will order again.

Reason I chose this business:

Good prices

Thumbnail of user andreaa857
Arizona
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Everything came as it should. Lenses were great! Would recommend

Thumbnail of user ivanab25
Nevada
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Really nice contacts and fast shipping, right what I needed

Thumbnail of user juanv446
Ohio
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Waited 3 in half weeks for them to arrive but finally came

Reason I chose this business:

The holloween deal and the options I had to choose from

Thumbnail of user wolfs21
Minnesota
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The order came in 3-4 days after ordering, and that isn't common at all for where I live!

Thumbnail of user kaylag321
Florida
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

They look great and their very comfortable. I love them

Thumbnail of user manishag30
Virginia
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Packing was fantastic loved how they put in extra case for using

Thumbnail of user nickr1099
California
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Stuff was perfect I love this site! Really great shop

Thumbnail of user dimitraj1
Texas
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

Shipping is fast love the price and contacts feels normal in my eyes so that's a plus for me

Reason I chose this business:

Love the way my first pair feel in my eyes

Thumbnail of user christym415
Idaho
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Love the great deals and prescription lenses. Thanks so much!

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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