• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

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customer service (64)
Thumbnail of user sydneyj60
Colorado
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

Good customer service replied right away when I needed help and delivered quickly!

Reason I chose this business:

Saw good reviews and wanted to try them out! Great experience!

Thumbnail of user ryleighs5
Texas
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

It was very easy to get my lenses that I needed. Definitely recommend.

Reason I chose this business:

Cause they seemed legit

Thumbnail of user kacis16
Texas
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Great product will order again in future also fast shipping

Thumbnail of user lourdesn24
California
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Shopping here was easy but i received the wrong color for my contacts.

Thumbnail of user tishar14
New Hampshire
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Fast shipping! Awesome contacts for Halloween.
Thanks

Thumbnail of user rachaeld79
Texas
2 reviews
0 helpful votes
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October 9th, 2022
Verified purchase

Easy ordering process. Great deal on buying more than one. 1

Thumbnail of user georger1198
California
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Easy shopping experience, got exactly what I wanted and in a timely manner.

Reason I chose this business:

I liked the inventory selection

Thumbnail of user malkab7
Israel
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

Very satisfied. Good service and quick shipping
Recommend your company

Thumbnail of user henrikp11
North Carolina
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Perfect, product works as described.
Would recommend this site

Thumbnail of user ianj211
Kansas
2 reviews
0 helpful votes
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October 19th, 2022
Verified purchase

Easy to use website, fast shipping and a great product.

Thumbnail of user kjerstip
Nevada
1 review
0 helpful votes
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November 7th, 2022
Verified purchase
• Updated review
My coupon code would not apply after several attempts
November 22nd, 2022
Verified site experience
• Previous review

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user charlest1174
Indiana
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

These are amazing I will be buying more in the future

Reason I chose this business:

Halloween season. Plus the sale they have

Thumbnail of user kellyo439
Virginia
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

I ordered my contacts at the last minute and they arrived well before Halloween!

Thumbnail of user cesim
Florida
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

They arrived in great condition! Im happy to have my lens and I van now cosplay for halloween > :)

Thumbnail of user sarahv983
Texas
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

Im glad i got these in time before we went on a vacation. Love them

Thumbnail of user tracyc392
New Jersey
2 reviews
0 helpful votes
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November 8th, 2022
Verified purchase

Easy ordering process. My package came quickly. Very happy with this company!

Thumbnail of user dorianb40
Pennsylvania
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

Contacts arrived as expected and my son was very happy with them for his Halloween costume!

Reason I chose this business:

I Google searched Itachi contacts and read reviews.

Thumbnail of user rhondag405
Oklahoma
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

I love the contacts, and always get them very quickly.

Reason I chose this business:

For the GREEN!
I just tried a couple of places and liked Twinklens best.

Thumbnail of user sethm209
Florida
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

Great experience, love the products and diversity available

Reason I chose this business:

For special effects

Thumbnail of user vincentb442
California
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

Lenses came earlier than expected. Great fit and colors

Thumbnail of user briannae64
Virginia
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Contacts arrived quickly, would definitely recommend.

Reason I chose this business:

Quick shipping.

Thumbnail of user sibrinap1
Ohio
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

They are beautiful colors and came with a care package thank you so much.

Reason I chose this business:

My friend ordered from you and I loved hers so I had to try

Thumbnail of user romeov17
Canada
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

It was super fast and the contacts are great! Would definitely purchase again

Thumbnail of user nicolem2180
South Carolina
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Super fast and fixed my problem without any issues

Reason I chose this business:

FDA approved

Thumbnail of user jeremieb12
Wisconsin
2 reviews
0 helpful votes
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October 27th, 2022
Verified purchase

Received pretty quickly and were what was expected.

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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