• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

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customer service (64)
Thumbnail of user lisaa2230
California
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

Quality contacts at reasonable prices. Great variety.

Reason I chose this business:

Good product.

Thumbnail of user felixr173
Puerto Rico
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

It was an awesome experience and high quality product. Definitely gonna get more!

Reason I chose this business:

The reviews establish the great quality and that's a most for me

Thumbnail of user rachelh1051
Indiana
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

The site was easy to use and had lots of cool options but my order did take longer than expected

Reason I chose this business:

I was searching for costume contacts and these had the best reviews

Thumbnail of user emmelinea
California
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Great experience. Easy to get around in website I will definitely continue ordering

Reason I chose this business:

Great options

Thumbnail of user silvias184
Washington
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

I like them, they don't hurt or irritate me 10/10.

Reason I chose this business:

Good reviews

Thumbnail of user maddyn9
Florida
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

Absolutely love the contacts! They're comfortable and look amazing shipping was fast

Thumbnail of user sharmins6
New Jersey
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Best customer service i really liked their follow up, email response and product

Thumbnail of user beremad
Arizona
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Very pleased with packaging, product and overall service.

Reason I chose this business:

I've bought few pairs here before.

Thumbnail of user christinam1620
Georgia
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

They were delivered in good time! And I love the color!

Reason I chose this business:

Because they are always great!

Thumbnail of user jacksonf65
North Carolina
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Solid, very good experience, delivered quicker than expected

Reason I chose this business:

Looked good

Thumbnail of user prestonw76
Mississippi
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Everything arrived as it should have and fairly quickly after ordering

Thumbnail of user amandaj1159
Washington
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

The lenses were just as expected. Thank you for so many choices.

Thumbnail of user geoffk37
Arkansas
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Got them in plenty of time for Halloween; they were super cool!

Thumbnail of user chrisg2018
Puerto Rico
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Great storage packaging & awesome lenses. Arrived in a good amount of time

Reason I chose this business:

Cool lenses!

Thumbnail of user antonen4
Oregon
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

User friendly site and excellent lenses collection

Reason I chose this business:

The choices of the colored and cosplay contact lenses are fantastic. Many of the colored contacts looked natural and the prices were reasonable.

Thumbnail of user callanc6
GB
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

These lenses look great but my god are they huge, so difficult to put in

Reason I chose this business:

Best option for black sclera I could find

Thumbnail of user tiffanyd427
Ohio
2 reviews
0 helpful votes
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September 15th, 2022
Verified purchase

Good experience wish there were more offers with all natural color's

Thumbnail of user annettep266
South Carolina
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

We got these to wear with my granddaughter. It was a lot of fun.

Thumbnail of user sarahd1817
California
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

It took a while for my order to arrive but 10/10. M

Reason I chose this business:

I get amazing contact lenses for cheap

Thumbnail of user kyleighw6
North Carolina
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Got three pair for cheap, will buy from this store again

Thumbnail of user fernh14
Utah
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

They arrived super fast! And there so cute, I was hesitant at first but definitely will buy again

Thumbnail of user shaundraf1
Florida
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Love every pair! They are the best contacts for dark eyes.

Reason I chose this business:

Good reviews

Thumbnail of user komalreetd
New Zealand
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Products are good, didn't expect that much honestly

Thumbnail of user mistyw145
California
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Awesome good quality contacts. Super fast shipping.

Reason I chose this business:

Good reviews

Thumbnail of user kianac23
Minnesota
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

I received them and they worked great. Yes very good :)

Reason I chose this business:

Recommended

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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