• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87%
Positive
147
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user marcellav11
California
1 review
1 helpful vote
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February 26th, 2022
Verified purchase

Best colors that goes well with even my dark brown eyes. I love the sales they always offer. My customer service experience was great. I would totally recommend to my friends

Products used:
The wow sale

Service
Value
Shipping
Returns
Quality
Thumbnail of user marciap220
Ohio
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

I just found the monthly subscriptions. I couldn't decide between the Halloween and the Wow. I went with Halloween and I'm so impressed. I got the three pairs, removal tweezers, application tool, two regular lense cases AND the cutest lense compact with mirror. I cannot wait to wear these!

Reason I chose this business:

Affordable, reputable, huge selection, quick shipping

Thumbnail of user mm1438
Arizona
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

Though the shipping is a little bit pricey, around $10, the pair of color contacts I purchased came within the time frame promised. Item looks as pictured and will work wonderfully for my costume

Reason I chose this business:

Instagram ad for sale

Thumbnail of user mariar3071
Texas
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Contacts looked great, considering I have dark eyes. They felt as if I didn't have anything on, super comfortable. Will definitely be buying other colors!

Reason I chose this business:

They are affordable and were able to ship quickly

Thumbnail of user marir77
California
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

If you are looking for contacts these are perfect! Shipped quickly and did not because any irritation! Will definitely be purchasing again in the future!

Thumbnail of user jadaw42
Alabama
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Have an upcoming convention, the contacts got here at a timely manner and are super comfortable will definitely be buying more in the future, I've gotten so many compliments on them!

Thumbnail of user anthonyb2333
New York
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Very difficult to get these puppies in your eye. Tried numerous times even had my wife got involved, who wears contacts regularly. Not as easy as the actors portrayed on the website.

Thumbnail of user surenuf
Pennsylvania
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Super fast delivery and everything was just as it should be! Contacts advertised exactly how they look. I'm very happy with my order and will order again for sure!

Reason I chose this business:

I have over 170 pairs of contacts and this was the only site with things I dont have! Can't wait to see what these new ones are like!

Thumbnail of user samg681
India
1 review
0 helpful votes
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February 26th, 2022

Their service and quality of products was so good. In twinkle lens they have lot of options and styles which made it even better. This is best shop till now.

Products used:
Lens

Service
Value
Shipping
Returns
Quality
Thumbnail of user delaneyp10
Canada
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Fast shipping, they reply quick and make sure your order has been shipped and if you received it, contacts were lovely very affordable and comfy, will definitely be ordering again<3

Reason I chose this business:

Seen someone on tiktok talk about them and I liked the contacts she was wearing!

Thumbnail of user jamesb7059
Missouri
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

The site is easy to navigate. Customer satisfaction I assure you. Got my order in quicker time than expected. The products are fantastic. And sales, coupons, offers are great.

Reason I chose this business:

I used to purchase my contacts for our haunted attraction thru gothica. The company was slow and most the time I didn't get what I ordered. They would substitute instead of letting me know.

Thumbnail of user ak435
Montana
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Kinda hard to tell which side is correct for some contacts and they also dry fast (need to buy contact cases, they're not included like some other brands)

Reason I chose this business:

I wanted to try a new contact brand and saw an ad online

Thumbnail of user lendalls
Oregon
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Ordering the lenses was quick easy andconvenient and the selection is great. I ordered 3 pair for Halloween because I couldn't make a decision on which pair I liked more. I got a package with 2 contact lenses in it and figured the other would be there in a day or 2. Well it was November 7th when I got my last pair, but that was probley then post office's fault and I'm super happy with my lenses.

Reason I chose this business:

A friend suggested them.

Thumbnail of user priscillaa126
California
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

Had an issue but customer service fixed and made it all better. Items were as pictured and described. Will definitely order from again and highly recommend. Thank you

Reason I chose this business:

Saw all the good reviews with pictures.

Thumbnail of user ebonyd63
Illinois
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

Customer service experience was exceptional. Everytime I reached out in regards to my order, they responded back fast & was knowledgeable of when my package would be received.

Reason I chose this business:

The deals & wide selection of lenses

Thumbnail of user angeleew2
Florida
1 review
1 helpful vote
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May 31st, 2023
Verified purchase

They arrived within less than a week and at first putting them on they burned a little but they adjusted throughout the night. I'm not use to contacts so it could just be me

Reason I chose this business:

Fast delivery

Thumbnail of user kimberlys2611
Arizona
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

I'm not just saying that either! They made everything easy and even when I had a question about my order being shipped, I got a reply very quickly! I appreciate the great customer service!

Reason I chose this business:

They had the type of lenses I was looking for and wanted to find new go-to for cosplay contacts.

Thumbnail of user clementea7
Illinois
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

So 2 of my orders are perfect, but the grey contacts are not. The ones I received had different iris sizes. So they look wonky. Would like to know how we can fix this.

Reason I chose this business:

Amazing service, best prices, and enticing products!

Thumbnail of user ajs116
Minnesota
1 review
0 helpful votes
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April 14th, 2022

Learned about twinklens from a friend who does a lot more cosplay than me. Their "3 for" deals are always killer, and they have a huge variety for both casual, and costume use.

Products used:
a number of different costume contact lenses.

Service
Value
Shipping
Quality
Thumbnail of user mareesiaa
North Carolina
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

They're thin & flimsy. Kinda hard to get in without the right technique but other than that, they're pretty alright fr. Look natural in certain lighting.

Thumbnail of user josyb1
California
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Amazing experience! Arrived before expected and the quality was very good. The contacts were just what i needed and comfortable to wear for someone who does not wear them at all. 10/10

Reason I chose this business:

The price mostly and the shipping time.

Thumbnail of user lanit24
Pennsylvania
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

This has been one of the easiest and most pleasurable online shopping experiences I've had in a long time. The selection and the shipping was super fast. I appreciate your customer care.

Reason I chose this business:

I chose Twinklens for the selection of contacts and the price

Thumbnail of user xochitls3
Utah
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

This was my first time wearing contacts so I was trying to be very thorough about quality and was hesitant to buy these at first but they were so light and comfortable! I didn't want to get the completely white out contacts because I wanted to be able to see a bit and these were perfect, I obviously couldn't see 100% but I was able to see enough to where I could walk around, etc…Can't wait to wear these again for Halloween!

Reason I chose this business:

Certified quality and safety

Thumbnail of user joanai2
New Jersey
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

I placed an order with them cause I was last minute looking for contacts and it was around Halloween time so it was rushed but my god these were so good and looked so cute I love my new contacts I will def order from these guys felt comfortable and looked great if you are new to contacts like me it was hard at first just try and practice it will get easier loved them 10/10

Reason I chose this business:

I wanted to get contacts and my first choice stopped taking order by a certain deadline

Thumbnail of user lorrenab2
Ohio
1 review
0 helpful votes
  • Send Message
August 16th, 2022
Verified purchase

I ordered online. I messed up my order and couldn't fix it myself. I emailed customer support and it was fixed when it got to my house. The shipping was from NY. I'm in Ohio. I thought the delivery time was a bit long, but the shipping was free, so it wasn't too bad. I got B3G3 of the non prescription pairs. I love the coupon code options. The transaction was smooth and I had no problems. My order came with a nice contact case inside a compact case with a tool for inserting and removing my contacts. I don't know how to use it though. There weren't any instructions. The contacts are good for 1 year, but I don't wear them everyday. I gave 3 pairs to my best friend too!

Reason I chose this business:

I chose twinklens because the reviews I read about the company and their products. The prices were good. I was trying out contacts for my first time and didn't want to spend a fortune.

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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