• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

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Positive reviews (last 12 months): 87%
Positive
147
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user coralier4
Illinois
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Great quality and case. Bought them for a cosplay.

Thumbnail of user aaliyahj25
Pennsylvania
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

These contacts for the most part were very pretty... but the dotted pattern on them caused them to look less real than what I was going for. If that ever changes, I will be back!

Reason I chose this business:

I was looking for similar contacts to my favorite lens

Thumbnail of user isabellad168
California
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

They're really cool, they provide just enough vision to help adjust my double vision(the reason as to which I bought the blind black lenses) and dark enough to let me eyes rest and focus properly

Thumbnail of user brandym208
Kentucky
1 review
0 helpful votes
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February 26th, 2022

They are very understanding. When my contacts didn't come they still sent me a new pair. When I contacted them on email they were quick to respond overall great service

Tip for consumers:
It's a great contact you can barely tell there in

Products used:
Hazel contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user allies107
Tennessee
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

My bf has been wanting some for awhile and I got him a pair and he had a hard time at first putting them in but once he got it down he loves them now. Thank you

Thumbnail of user paull1832
Minnesota
1 review
0 helpful votes
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April 1st, 2022

Super amazing quality! Wears nice and always getting second looks. Super cool. Love them. I a small issue with one pair and got a new one sent out right away! Love em 5 stars.

Products used:
Contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user biancag119
Florida
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Great selection and great prices. Also all the lenses that I have ordered have been extremely comfortable to wear. My most recent order was missing an item and they quickly shipped it to me.

Reason I chose this business:

I have come to trust their products so far, all have been comfortable to wear, easy to maintain, and there is a wonderful yearly selection.

Thumbnail of user amyh1790
Colorado
3 reviews
1 helpful vote
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July 4th, 2023
Verified purchase

I've bought twice from Twinklens. This pair came with a cute lens keeper and 2 contact application tools. Will buy again! Also added was a 30% off thank you coupon

Reason I chose this business:

Huge selection and great prices.

Thumbnail of user luisg867
New York
1 review
0 helpful votes
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June 11th, 2023
Verified purchase
• Updated review

Not clear if 1 box includes a lense for each eye. Clarify because it makes a difference in price & what one must buy. Yes! So I purchased 2; only because the price's were reasonable.

Reason I chose this business:

Best price?

Not clear if 1 box includes a lense for each eye
June 25th, 2023
Verified site experience
• Previous review

Not clear if 1 box includes a lense for each eye. Clarify because it makes a difference in price & what one must buy.

Reason I chose this business:

Best price?

Thumbnail of user mattb1021
Australia
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Quick and easy. Probably could do with better instructions. The ones included are good for normal contacts but sclera contacts have a very different way of putting them in.

Reason I chose this business:

They had the colour and style I was looking for at a good price.

Thumbnail of user makinleya
Michigan
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

The one pair i ordered were amazing, two came and i couldn't see out of them (blackout and white mesh) that's my own fault for buying without realizing how badly they effect vision.

Thumbnail of user susanh2926
Michigan
1 review
0 helpful votes
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February 24th, 2022

I'm so truly blessed to have stumbled upon this Company Twinklens! I'm Olive complected with Natural Brown Eye, but have ALWAYS wanted BLUE Eyes. Now since I've discovered Twinklens I have EVERY Color To Change Up my Look! Blue, Green, Gray, oh the choices are Endless! I Absolutely Love these colored Contacts, Very Comfortable to wear, no dry eyes, and the PRICES are so Low you can Actually get every Color under the Sun without breaking the Bank. Shipping is 3-4 days, and Customer Service is Top Notch! Any Problems they will solve, No questions Asked! Honestly I don't know why Anyone would get their Contacts Anywhere Else. Thank You Twinklens for allowing my dream to come TRUE.! Customer for LIFE!

Tip for consumers:
You can not beat the prices anywhere!!!!

Products used:
Contact Lens Colored

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasminew318
Texas
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

The contacts looks just like the picture just like I hoped they would

Reason I chose this business:

I chose Twinklens because they had a specific eye contact color I've been looking for

Thumbnail of user dannye112
Virginia
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I ordered sharingan contacts for Halloween. They all came packaged well, arrived quick & at a great price. Thanks so much & I will def order from them again.

Thumbnail of user dustyc27
Pennsylvania
1 review
0 helpful votes
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February 24th, 2022

I absolutely love their contacts and amazing customer service as well as fast shipping places numerous orders over the last year and a half and have always been satisfied

Service
Value
Shipping
Returns
Quality
Thumbnail of user leslayz
California
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

I've bought contacts from this website a few times and they never disappoint! Love them and how they change my looks entirely! Will always be buying from here :)

Reason I chose this business:

Perfectly quality and super cool contacts

Thumbnail of user princev15
Texas
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

I never received my package went through the postal service for months. Emailed twinklens and like that they mailed me new ones super quick. Love the lens but love my experience even more with them.

Reason I chose this business:

It looked cool the designs. But because they take care of their customers i’m going to order more.

Thumbnail of user andreah1022
Colorado
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

I decided to get some lens for Halloween. They are very true to color on website. Shipping was a little slow... but receiced them and they are so cool. Would highly recommend this company.

Reason I chose this business:

Great prices!

Thumbnail of user martins1081
Kentucky
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

Got three contacts and all three were awesome, in my opinion the red rimmed black lens could've had a bit more red on the edges to make it pop but that's just me being a stickler. THESE LENS ARE AWESOME!

Thumbnail of user azraelc1
Canada
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

They are my first pair of Sclera lenses. They're good quality and look accurate to the photo!
The tracking information was a bit confusing, but they shipped and arrived quickly. Would recommend^-^

Reason I chose this business:

They were affordable and had many options.

Thumbnail of user leilanip22
California
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Although there was a bit of confusion, I've been using contacts from twinklens for little over a year and would always recommend them when people ask me where I get them from.

Reason I chose this business:

I’ve been searching for a contact lens website and been searching for more natural like ones which I didn’t find until twinklens. I also love the 3 for 36 deals because it saves me money and I can get 6 pairs for like $40 less than it’d actually be since I get prescription lenses and I have two different prescriptions in each eye. If I need more natural looking and some costume lenses, I know I can go to twinklens to get good ones and save money.

Thumbnail of user dawnj350
Michigan
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Bad $#*! received my contacts in just two days and they are fantastic they were actually more than I expected fit comfortably in our amazing the collar is just awesomeThank you very much I will be ordering again and I am letting my family and friends coworkers where I ordered from home know where I got them The contact lenses customer service is a super wow factor amazing job

Reason I chose this business:

Well stocked amazing selection of lenses and collars and the prices are great awesome actually I shopped around for a few months there was actually nothing out there that could even compare or come close to twinkllens I will not even consider ordering anywhere else and no one has customer service that is as bad $#*! with a super wild factor love their product

Thumbnail of user anthonyc2827
New York
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

I bought these for my cosplay of Kaneki as a ghoul from Tokyo Ghoul and it worked fantastically! Not too difficult to get in or out and it wasn't really uncomfortable either.

Reason I chose this business:

Twinklens had the fastest shipping and best price for the contacts I was looking for!

Thumbnail of user ruthp862
New York
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I received my order in less time than I thought. I'm very happy! The lenses were well packed and very good quality! I'll be buying more VERY soon! I'm getting ALL colors!

Reason I chose this business:

Reviews, cost, and the different varieties.

Thumbnail of user moniqueo60
California
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Shipping took abt 11 days. I've tried them in and so far they make my eyes dry but it manageable. The colors are pretty. Don't underestimate the colors they are very pigmented

Reason I chose this business:

Good price and nice colors

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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