• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87%
Positive
147
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user dannyg442
California
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Cool girl named ashley helped me via email. She helped me get the contacts i wanted in time for halloween.

Reason I chose this business:

Saw the halloween promo

Thumbnail of user juliar698
Tennessee
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Really cool colors and they don't cost a arm and a leg! My eyes are really dark and.they.still work wonderfully! I am getting more! Just love them

Reason I chose this business:

Price point

Thumbnail of user susana2039
Colorado
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

The purple came out dark when worn, shipping took about 2 weeks, they're not as comfortable as regular contacts, but they're cool!

Thumbnail of user ashef
Tennessee
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

They shipped super fast and I love them! They're a little hard to get in but I'm also super new to contacts.

Thumbnail of user laurenl808
Pennsylvania
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

I ordered three pairs for $36 during a sale, and I love all three! The pink pair are my favorite by far

Reason I chose this business:

I’ve used your contacts in the past and was very satisfied with my order. When I saw the sale, I couldn’t pass it up.

Thumbnail of user shabnami1
GB
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

They're very nice looking but they aren't really comfortable in the eyes and looks a little different from the pictures shown on the website.

Reason I chose this business:

They offer a good range of lenses and are affordable.

Thumbnail of user emilym2095
Alabama
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

He product was exactly what I wanted and made my costume. Delivery was very fast and on time for my event. Highly recommended!

Reason I chose this business:

Had what I wanted and promised an on time delivery on short notice.

Thumbnail of user jasons3759
Kansas
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

Yay woo-hoo love the contacts. Pain in the $#*! to remove though.

Thumbnail of user ryanr1204
Canada
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

They were perfect. Exactly what I was looking for. Fitting was superb and were delivered in a timely manner.

Thumbnail of user erikas440
California
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Love the Halloween contacts so much this is the only place i buy them from. Great quality and very comfortable. Would recommend to buy from here.

Reason I chose this business:

The price was great and the quality of the contacts are also great.

Thumbnail of user patriciad2706
Virginia
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

Well there was a problem with my delivery! But then a day later of the supposed delivery date it came!

Reason I chose this business:

Because I love the colors of the contacts n they are reasonably priced!

Thumbnail of user carleel3
Wisconsin
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

I had screwed up my address for my order and the customer service people fixed it asap and were nice about it

Thumbnail of user vicentea43
Arizona
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

I wore the white and black contacts once on halloween night then the next day i went to try to put them in again and they ripped.

Thumbnail of user saraa876
New York
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Great contacts, love the quality and the accessories that came with it! It arrived as expected and there were no delays or issues in receiving it!

Thumbnail of user samanthas1050
Illinois
1 review
0 helpful votes
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February 24th, 2022

Easy to wear and look great! When I wear them I can not even tell I am. Fast delivery and easy to order.

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user davidr6336
Netherlands
1 review
1 helpful vote
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September 25th, 2023
Verified purchase

They aren't natural looking at all, the color didn't blend with my eyes, it wasn't subtle as shown on the pictures. It's a big no for me!

Reason I chose this business:

I ordered the Delight deep blue lenses, the impression aquamarine lenses and The spanish real sky lenses. Dont buy these if yoh have medium brown eyes!

Thumbnail of user vinceb116
California
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

The time it took for the package to come to my P. O. Box was perfect and the lens were safely delivered. Amazing contacts I wore

Thumbnail of user bijannia
New Zealand
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Arrived quickly. Regular updates while shipping. Product as described arrived safely and was well packaged

Thumbnail of user tristens24
Wisconsin
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

I love my contacts! They came early and I got exactly what I order plus more! The case will mirror is so cute! I will be ordering again for sure!

Reason I chose this business:

A different website I ordered from sent wrong products. I hope this one sends exactly what I ordered.

Thumbnail of user dylanm487
Maine
2 reviews
0 helpful votes
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November 19th, 2023
Verified purchase

Happy with the contacts! I got some halloween contacts and some every day contacts and I am so happy with the results.

Reason I chose this business:

Recommended by a friend

Thumbnail of user marissaa93
California
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

The product was as described and the perfect accessory for my Halloween costume. The contacts were easy to use and comfortable.

Reason I chose this business:

Had what I was looking for.

Thumbnail of user erican172
Washington
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

I got the order but they don't fit right. Maybe my eyes are misshapen, idk. Hoping I qualify for the one time exchange!

Reason I chose this business:

I've ordered before and happy

Thumbnail of user bennythemadhatterc
Netherlands
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

I was building a cosplay for Scar, unfortunately nobody really saw it. But they did notice the eyes. So there's that.

Reason I chose this business:

They seemed the most trustworthy out of all the other retailers. Simple selection, and worth the fun.

Thumbnail of user maxc248
New Zealand
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

I haven't tried the contacts on yet but I can tell that they'll be comfortable for me, also I wasn't expecting to get a free contact case lmfao.

Reason I chose this business:

I never bought from here before so I thought I would give it a try and see how it goes

Thumbnail of user ilianap16
Pennsylvania
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

It was my first time wearing contacts! It was a little uncomfortable at first but everything was great!

Reason I chose this business:

No where else had the contacts I wanted

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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