• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.1%
Positive
148
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user paulined165
California
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

Great service and affordable products :) I've been using it for the last 3 years tho I don't often buy it but it never fails me, great job Twinklens

Reason I chose this business:

Because its legit and has a variety of coloured lenses :)

Thumbnail of user johnn2431
California
1 review
0 helpful votes
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October 24th, 2022
Verified purchase

Very comfortable, even for a first timer! Looked great, and definitely a hit with the crowd, buuuut not so much with the kids…

Reason I chose this business:

Great selection, cost less than most competitors, and FDA approved!

Thumbnail of user kaylieb14
Missouri
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

My fiance and I love them for our cosplays. We wanted to wear them Halloween but we didn't have the rest of our costumes

Reason I chose this business:

I just searched up places for contacts and this one had the best review

Thumbnail of user heatherm559
Florida
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Quick and easy and affordable. Every time I purchase contacts from Twinklens I am excited to get my delivery.

Reason I chose this business:

Best bang for your buck

Thumbnail of user alejandrat36
California
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

I'm real happy with the product, would buy it again. The color of the lens was brivant and they good like good quality.

Thumbnail of user chloeb252
New York
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

I love the contacts! I also love that they all included contact lense cases - was not expecting that but greatly appreciate it.

Reason I chose this business:

Found them online and saw that they were US made.

Thumbnail of user spys3
New Hampshire
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

This was my first time ordering with Twinklens and I was very pleasantly surprised! Very comfortable vibrant contacts and fast shipping!

Reason I chose this business:

I saw an ad with a sale and figured I would take advantage of that since I'm con crunching. Happy I did.

Thumbnail of user brittanym736
Missouri
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

It was a complication with my original order and Twinklens was very fast at resolving my issue and getting my contacts to me in a timely manner.

Reason I chose this business:

I love the quality of Twinklens product and the professionalism of there customer service.

Thumbnail of user pamp568
Canada
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Been using twinklens for years and I never get disappointed. Thank you! Great product and great quality.

Thumbnail of user randyb975
Mexico
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

Great selection and user friendly ordering makes it a no-brainer. The colors are great and the pricing fantastic. Lenses are super comfortable too.

Reason I chose this business:

Great color selection.

Thumbnail of user xavierg87
California
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Shipping and delivery were very fast! The site was easily maneuverable too! The lenses were awesome!

Reason I chose this business:

I needed some cosplay lenses for this upcoming halloween!

Thumbnail of user miguelc408
California
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

It arrived very fast and in good packaging eveything was very good and I'm satisfied with how they look

Reason I chose this business:

Needed good quality for good price

Thumbnail of user dr.coughw
Mississippi
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

My lenses arrived fast, quality is really good and they were cared for. Website uses Shoppay so this was a green flag.

Reason I chose this business:

Price and Halloween deal

Thumbnail of user michellef2082
Georgia
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Everything came super quickly. Love my new contact lenses. Will definitely shop with Twinklens again. Thank you

Reason I chose this business:

Fast shipping, great prices, quality lenses.

Thumbnail of user susans346
Illinois
2 reviews
1 helpful vote
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September 15th, 2022
Verified purchase

The contacts were so beautiful but Unfortunately I could not comfortably fit full size sceleras in my eyes.

Reason I chose this business:

I win them in a giveaway

Thumbnail of user melissam3839
Washington
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

Love the contacts, can actually see well through them: the packaging is nice too.

Reason I chose this business:

Have sclera at good prices!

Thumbnail of user franm159
Maryland
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

My honey Brown lenses one rep the first time I tried to put it in didn't even get to wear them

Reason I chose this business:

Website, did not really know much aboutwhat brand I was buying

Thumbnail of user mariaf1766
Michigan
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

I am buying with this provider for more that 3 years. Good quality and excellent delivery time.

Reason I chose this business:

Always same quality of products.

Thumbnail of user teresat959
Mississippi
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

The color in the contacts were very vivid it added that finishing touch to our Halloween costumes.

Thumbnail of user christopherw1855
California
1 review
0 helpful votes
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July 13th, 2023
Verified purchase
• Updated review

I was under the impression that my order would get to me with 24 hours... I took a week

Reason I chose this business:

Led to believe I would have them in 24 hours

24 hours and I'll be back
May 26th, 2023
Verified site experience
• Previous review
Thumbnail of user jacobk383
Missouri
1 review
0 helpful votes
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December 24th, 2022
Verified purchase

Ordered them a week before Christmas and the arrived in time can wait to see how she likes them

Thumbnail of user alexm2107
Washington
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

The look cool and I like them. Hard to put on at first but got the hang of it

Thumbnail of user eadlynn
Illinois
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I got the Itachi's Mangekyo Sharingan and a contact case and I love it! Will definitly be coming back for more contacts later!

Reason I chose this business:

I had a friend recommend me this brand!

Thumbnail of user kalayak
Alabama
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

Girl i really don't know what else to say. I liked the way they looked on me.

Reason I chose this business:

I chose yall because y’all my queens, kings, and non-binary things! #period

Thumbnail of user cameronc326
Oregon
2 reviews
1 helpful vote
  • Send Message
February 22nd, 2023
Verified purchase

One of my top favorites I always go for and they fit in my eyes perfectly. Love them!

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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