• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.1%
Positive
148
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user crystalt332
Michigan
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

They had what I was looking for, lots of options to choose from. Not to mention fast delivery.

Thumbnail of user kathrynd620
Florida
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

They're good quality and fun but I can't put them in. I keep trying and I'm not able to do it… yet

Reason I chose this business:

Good pricing

Thumbnail of user rafaelc281
California
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

Yeah one thing i wish they came in a resealable package so that they would last longer

Thumbnail of user cynthiac1978
Maine
2 reviews
0 helpful votes
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December 10th, 2022
Verified purchase

I've ordered a multitude of colors over the past couple of years and have never been disappointed!

Reason I chose this business:

I chose Twinklens due to the excellent reviews and the price.

Thumbnail of user britneya35
California
1 review
0 helpful votes
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June 25th, 2023
Verified purchase

Since I last bought from this website, I had absolutely no trouble paying, and by far the BEST options for cosplay and natural contacts.

Reason I chose this business:

I needed more contacts for cosplay!

Thumbnail of user pernellf1
Maryland
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

The USPS botched my delivery but Twinklens rescued the day and made sure I had my lens for the big Halloween party. Thanks!

Thumbnail of user sarahw1964
Ohio
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

I love these contacts, but they do not fit my eyes. I wolike to see sizing options for the future

Reason I chose this business:

Cool contact lenses.

Thumbnail of user pq11
Arizona
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

Made sure my package was delivered very nice respectful an attentive

Reason I chose this business:

Great quality products an customer service

Thumbnail of user shaynac21
New Hampshire
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

Shipping took a little longer but received product in good condition.

Reason I chose this business:

Used previously and has good prices.

Thumbnail of user marisp8
Ohio
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Great savings great selections it was so hard to choose but ill be back for more!

Reason I chose this business:

They had exactly what I was looking for for way less the price

Thumbnail of user nicolel1131
Michigan
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

Fast shipping when ordering tracking system was up to date on your item packaging was secure.

Reason I chose this business:

The contacts are great.

Thumbnail of user theresag196
Georgia
2 reviews
0 helpful votes
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September 28th, 2022
Verified purchase

Thank you for all your help in making everything perfect for me and my haunt season.

Thumbnail of user keithw1014
Louisiana
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

It was quick and easy didn't have to wait 2 weeks it came right on time

Thumbnail of user cicelyb6
Washington
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Need to exchange the brn was yellow change color and sizes ate bigger than 14.
Other than cool

Thumbnail of user nevaehp12
Florida
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

It was great because,it came fast,straight to my mailbox and easy to put in

Thumbnail of user pamelad1629
Washington
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

I love the color and quality of these contacts, received a lot of compliments.

Thumbnail of user johannl14
New Mexico
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

The items arrived really fast great product super comfortable to wear overall great experience!

Reason I chose this business:

It was recommended by YouTube videos.

Thumbnail of user raelynnf6
New York
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

The solution was to little to use and my contacts were dried up

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user daemionj
Virginia
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

Part of my order was delayed and arrived after the date I needed it for. So it was a waste of money

Reason I chose this business:

Because of the shipping time. That was my mistake.

Thumbnail of user talianas
New York
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

The lenses were comfortable and looked amazing. They were a real eye catcher. :)

Reason I chose this business:

Good advertisement

Thumbnail of user deniseg225
Texas
2 reviews
0 helpful votes
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November 20th, 2023
Verified purchase

Good prices excellent deals fast delivery big selection

Reason I chose this business:

Only place I order contacts from. Good prices. Fast delivery and very good deals

Thumbnail of user christinam1897
Nevada
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

I got compliments all night. Very comfortable too. I will purchase from again

Reason I chose this business:

Because I can

Thumbnail of user julied1483
New York
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

They were easy to put on and comfortable to wear. Quick delivery

Reason I chose this business:

Liked the selection

Thumbnail of user derekh489
California
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Super easy to navigate website contacts burnt my eyes but the website was awesome

Reason I chose this business:

Best offers and deals

Thumbnail of user mehtabb1
California
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

Came in quicker than anticipated and had good looking product

Reason I chose this business:

It was the only one with with the lenses that I was looking for

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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