• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.1%
Positive
148
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user annaleeg6
Oklahoma
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

The contacts looked too good it was unbelievable! Thank you!

Reason I chose this business:

Affordable prices and great quality!

Thumbnail of user karlak153
Colorado
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Received in time product in good condition. Thank you

Thumbnail of user billyw436
Florida
1 review
0 helpful votes
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November 16th, 2023
Verified purchase
• Updated review

Ok prescription ones where to strong
But the others are great.

Reason I chose this business:

I like the eyes you can choose from. It would be nice to have the cosplay and Halloween ones prescriptions also. I would love to have them in the cosplay.

Ok but no prescription ones
October 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I like the eyes you can choose from. It would be nice to have the cosplay and Halloween ones prescriptions

Thumbnail of user valleneb
Washington
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

It was very convenient and a awesome shopping experience

Reason I chose this business:

I loved the new look and the cat style I'm looking for to use in a video

Thumbnail of user feliciam347
Washington
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

The order came in quickly but one of the lenses I ordered was the wrong prescription.

Reason I chose this business:

They had a good Halloween deal

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user katk123
Illinois
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Great and easy shipping and communicative support team.

Thumbnail of user genesisp26
Alabama
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Good arrived later than stated but product was good

Thumbnail of user agral
California
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Happy with how the lenses turned out to be and with the fast delivery

Thumbnail of user kenyav3
Colorado
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

Fast shipping and order was great will order again!

Thumbnail of user phillipp372
Oregon
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Came just in time, loved the way they felt. Will be buying more

Thumbnail of user thomasd2553
Washington
1 review
0 helpful votes
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November 15th, 2023
Verified purchase
• Updated review

I wanted total blindness.
I can still see some light

Reason I chose this business:

Had what I wanted, another person showed me the website

So far it's good
October 11th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Had what I wanted, another person showed me the website

Thumbnail of user merandao1
Missouri
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Cheap and well made and fast delivery. Covers brown eyes well.

Thumbnail of user yvetteb259
Washington
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

Fast delivery. On time. Fit beautifully. Reasonable price.

Reason I chose this business:

First time shopper. Liked website. Variety.

Thumbnail of user kato76
Illinois
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

I absolutely loved the contacts and how comfortable they were

Reason I chose this business:

I chose it because it’s cheaper

Thumbnail of user ginar460
Texas
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

The contacts were just as described and absolutely beautiful.

Reason I chose this business:

Inexpensive and beautiful

Thumbnail of user toddr591
Utah
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

Awesome
Well had to use so many letters for review
So looking forward to using them

Thumbnail of user robertj3163
Indiana
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

They were a little late, but the colors were stunning

Thumbnail of user heatherl884
Washington
2 reviews
0 helpful votes
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November 3rd, 2023
Verified purchase

They fit great, I was very pleased when they arrived

Thumbnail of user nianal1
Illinois
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

They don't fit my eyes unfortunately. They are really cute though.

Thumbnail of user gabrielh337
Michigan
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Awesome contacts! They're very cute and I enjoyed wearing them for Halloween!

Thumbnail of user lemarkusb1
Minnesota
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

The package for my contacts came right on time no complaints here!

Reason I chose this business:

Very unique style’s creepy just how I like it!

Thumbnail of user lisar3298
California
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Been very happy for the last 3+ years ordering my contacts through this company

Thumbnail of user kellid12
Indiana
2 reviews
0 helpful votes
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November 5th, 2023
Verified purchase

Professional from every angle of service. Very surprised and happy!

Thumbnail of user simong290
Texas
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

It arrived in time and everything was fact paced!.

Thumbnail of user taxlenr
Australia
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Absolutely fantastic, I will be back when I have more characters to costume for!

Reason I chose this business:

I won one of the giveaways! I have brought lenses from them before and they are great!

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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