• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.1%
Positive
148
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user racheld1118
Texas
1 review
0 helpful votes
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September 24th, 2022
Verified purchase

The shipping was great and I love the lenses! Would recommend :)

Thumbnail of user mollyr157
North Dakota
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

I've been a customer for about 3 years, never once been disappointed!

Reason I chose this business:

Best place to order contacts with amazing prices!

Thumbnail of user bivianam
California
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

When I had an order and got here happy with my order

Thumbnail of user laurenb1009
Kentucky
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

I ordered 3 sets for Halloween and I love all of them!

Thumbnail of user taigas
Massachusetts
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

Received in a timely manner. Thank you. Very nice and very good. Right in time for Halloween.

Thumbnail of user maliam31
Hawaii
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

It was simple, easy and fast to order. The contacts arrived very fast and in perfect condition.

Thumbnail of user chert17
Minnesota
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

Color is bold and can be easily seen. Even from a distance.

Thumbnail of user vickier172
Florida
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Easy and convenient. My contacts arrived quickly
And super comfortable to wear.

Reason I chose this business:

Love the the selection and can't beat the price

Thumbnail of user joshuae344
Minnesota
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Fast and easy, great looking contacts, would definitely recommend and use again

Thumbnail of user melissae932
New York
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

It came right on time and quickly. I also got it on sale, so great. Would recommend

Reason I chose this business:

Bc I read it’s reviews and thought I’d take the chance and i agree with everyone else. Great company, great shipping.

Thumbnail of user catrinad22
Georgia
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Great products and the best quality and affordable prices. I highly recommend.

Reason I chose this business:

I responded to an ad on Facebook. It was a nice sale 3 pair for $29.

Thumbnail of user dominiquem142
Massachusetts
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

I love the colored contacts. I have so many more to order.

Reason I chose this business:

The price and the selection.

Thumbnail of user christinea1402
Virginia
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Like the descriptions and easy to find what I wanted

Reason I chose this business:

I quickly found what I wanted and glad to see its available

Thumbnail of user jonj152
New York
2 reviews
0 helpful votes
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September 27th, 2023
Verified purchase

Look and feel amazing! Quick on delivery time. Will be ordering from here in the future.

Reason I chose this business:

Was a random choice!

Thumbnail of user claytonr117
Tennessee
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

They were as pictured and I can't wait for Halloween

Reason I chose this business:

They come out with cool designs and have a good email chain

Thumbnail of user meganl681
Florida
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

I received exactly what I ordered and it came quicker than I thought it would. I'm very happy.

Thumbnail of user danielm3822
Canada
2 reviews
0 helpful votes
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October 31st, 2022
Verified purchase

They delivered the product in a timely manner and the quality was as good as expected

Thumbnail of user jamesh5705
Minnesota
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

Was easy to navigate through. Didn't take long. It was easy and I han no issues.

Thumbnail of user justing819
California
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

These are very comfortable and easy to use! Def would order again!

Reason I chose this business:

For cosplay

Thumbnail of user susana2065
Texas
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

My order came very quickly as expected.

Very happy with it.

Reason I chose this business:

Liked the selection

Thumbnail of user shanej145
California
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

The contacts are very comfortable its not ur not wearing any

Reason I chose this business:

My friend recommended them

Thumbnail of user irmac17
California
2 reviews
3 helpful votes
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October 20th, 2022
Verified purchase

Great item, loved it and super fast delivery, great quality lenses

Thumbnail of user helenw1023
New Hampshire
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Perfect and arrived fast and was able to wear for Halloween!

Thumbnail of user codyl167
Oklahoma
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

Awesome easy check out! Great products and easy to use website.

Thumbnail of user marcop238
California
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

Fast shipping super comfortable lenses I forgot I was wearing them

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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