• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

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customer service (64)
Thumbnail of user nikkid145
Illinois
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Twinklens has great colors to choose from that look the most natural at great prices.

Reason I chose this business:

Variety of colors at discount prices

Thumbnail of user lindar3053
Texas
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

I love the way they feel and make my eyes look.I have received so many compliments on them.

Thumbnail of user chelsieh16
California
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Just what i ordered - packaged superbly. Will be ordering through this company again

Thumbnail of user wannad1
New York
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

Beautiful product good quality and fast delivery on time

Thumbnail of user beremad
Arizona
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Very pleased with packaging, product and overall service.

Reason I chose this business:

I've bought few pairs here before.

Thumbnail of user sethm209
Florida
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

Great experience, love the products and diversity available

Reason I chose this business:

For special effects

Thumbnail of user calistam3
North Carolina
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Good contacts, bigger than expected. Otherwise very nice

Reason I chose this business:

First link on google

Thumbnail of user stephanieg1627
Tennessee
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

This was the first pair of contacts I've successfully used. They were comfortable and cute.

Reason I chose this business:

Twinlens had the style I needed.

Thumbnail of user rachaeld79
Texas
2 reviews
0 helpful votes
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October 9th, 2022
Verified purchase

Easy ordering process. Great deal on buying more than one. 1

Thumbnail of user thomash3097
Indiana
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

I received my fantasy contacts within the two weeks as listed and am enjoying them.

Thumbnail of user caseye266
Alabama
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Great as usual. I never have any problems with these contacts.

Thumbnail of user matauainas
California
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Order came on time as promised. Contacts are perfectly packed and what I wanted.

Thumbnail of user ronnielynna
Israel
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Fast service and very reliant. Love the products. Gladly recommend it

Reason I chose this business:

Reliable
True to expectation

Thumbnail of user mariac2811
New Jersey
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

Arrived very quickly, will buy again. The contacts are beautiful.

Thumbnail of user justinf454
Kentucky
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

They come really nicely packaged and I love that you get a contact case for each pair

Reason I chose this business:

I love the affordability and quality of the contacts

Thumbnail of user patriciaf2380
California
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Easy, no stress on-line shopping experience.
Keep up the great business

Reason I chose this business:

Reasonable priced & no hassle shopping

Thumbnail of user anthonyg1870
Colorado
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Overall great experience, shipping time was minimal, exceeded expectations in every aspect

Thumbnail of user manishag30
Virginia
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Packing was fantastic loved how they put in extra case for using

Thumbnail of user sickys
Oklahoma
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

These contacts were super awesome- great effects with them- and very wearable for people on set.

Reason I chose this business:

Recommended by a friend

Thumbnail of user juanv446
Ohio
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Waited 3 in half weeks for them to arrive but finally came

Reason I chose this business:

The holloween deal and the options I had to choose from

Thumbnail of user andreaa857
Arizona
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Everything came as it should. Lenses were great! Would recommend

Thumbnail of user prestonw76
Mississippi
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Everything arrived as it should have and fairly quickly after ordering

Thumbnail of user hannahc558
Washington
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Quality is great and very breathable, dont waste money spending it on other brands ttdeye

Reason I chose this business:

Cheap price and good reviews

Thumbnail of user jeffs2110
Michigan
2 reviews
0 helpful votes
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October 19th, 2022
Verified purchase

Got my order quickly and it was even better quality than expected! 10/10, will buy again.

Thumbnail of user pupr
Michigan
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Quite fast delivery unlike some other retailers. Was delivered USPS in 2 days.

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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