• Twinklens

Twinklens

Write a Review

Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
See all photos
How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (64)
Thumbnail of user vincentb442
California
1 review
0 helpful votes
  • Send Message
August 30th, 2022
Verified purchase

Lenses came earlier than expected. Great fit and colors

Thumbnail of user linil
Australia
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

Ordered before and order again now, will be ordering in the future too

Thumbnail of user romeov17
Canada
1 review
0 helpful votes
  • Send Message
October 28th, 2022
Verified purchase

It was super fast and the contacts are great! Would definitely purchase again

Thumbnail of user kaylag321
Florida
1 review
0 helpful votes
  • Send Message
October 8th, 2022
Verified purchase

They look great and their very comfortable. I love them

Thumbnail of user silvias184
Washington
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

I like them, they don't hurt or irritate me 10/10.

Reason I chose this business:

Good reviews

Thumbnail of user elizabeths3289
Nevada
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

Love the quality, such quick delivery, packaged well

Reason I chose this business:

I saw reviews on YouTube

Thumbnail of user marlenea140
New York
1 review
0 helpful votes
  • Send Message
January 14th, 2023
Verified purchase

Great experience love it. Would recommend to my family and friends.

Reason I chose this business:

Affordable and great contacts

Thumbnail of user vanellysv
Washington
1 review
0 helpful votes
  • Send Message
January 14th, 2023
Verified purchase

Reasonable arrival. Item looks as expected. Fast checkout.

Reason I chose this business:

Previous experience

Thumbnail of user henrikp11
North Carolina
1 review
0 helpful votes
  • Send Message
November 19th, 2022
Verified purchase

Perfect, product works as described.
Would recommend this site

Thumbnail of user dimitraj1
Texas
1 review
0 helpful votes
  • Send Message
October 28th, 2022
Verified purchase

Shipping is fast love the price and contacts feels normal in my eyes so that's a plus for me

Reason I chose this business:

Love the way my first pair feel in my eyes

Thumbnail of user kelseyc159
Florida
1 review
0 helpful votes
  • Send Message
October 16th, 2022
Verified purchase

Love this place for halloween lenses, definitely a repeat customer!

Reason I chose this business:

Repeat customer!

Thumbnail of user tanayad2
California
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Thank you so much for the good products and service

Thumbnail of user amandak1352
Illinois
1 review
0 helpful votes
  • Send Message
March 26th, 2023
Verified purchase

Took a little longer then expected to get here but they are awesome

Reason I chose this business:

Looked like a good website

Thumbnail of user briannae64
Virginia
1 review
0 helpful votes
  • Send Message
December 30th, 2022
Verified purchase

Contacts arrived quickly, would definitely recommend.

Reason I chose this business:

Quick shipping.

Thumbnail of user felixr173
Puerto Rico
1 review
0 helpful votes
  • Send Message
January 9th, 2023
Verified purchase

It was an awesome experience and high quality product. Definitely gonna get more!

Reason I chose this business:

The reviews establish the great quality and that's a most for me

Thumbnail of user barbaram3306
New Jersey
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

Great shopping experience however the shipping was too long.

Reason I chose this business:

Better sale

Thumbnail of user sibrinap1
Ohio
1 review
0 helpful votes
  • Send Message
November 15th, 2022
Verified purchase

They are beautiful colors and came with a care package thank you so much.

Reason I chose this business:

My friend ordered from you and I loved hers so I had to try

Thumbnail of user tannerc47
Texas
1 review
0 helpful votes
  • Send Message
November 3rd, 2022
Verified purchase

Easy to purchase, quick shipping, product was as advertised. Good experience.

Reason I chose this business:

Customer reviews.

Thumbnail of user amandaj1159
Washington
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

The lenses were just as expected. Thank you for so many choices.

Thumbnail of user rachelh1051
Indiana
1 review
0 helpful votes
  • Send Message
October 22nd, 2022
Verified purchase

The site was easy to use and had lots of cool options but my order did take longer than expected

Reason I chose this business:

I was searching for costume contacts and these had the best reviews

Thumbnail of user ivanab25
Nevada
1 review
0 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

Really nice contacts and fast shipping, right what I needed

Thumbnail of user antonen4
Oregon
1 review
0 helpful votes
  • Send Message
October 11th, 2022
Verified purchase

User friendly site and excellent lenses collection

Reason I chose this business:

The choices of the colored and cosplay contact lenses are fantastic. Many of the colored contacts looked natural and the prices were reasonable.

Thumbnail of user nancyo911
Georgia
1 review
0 helpful votes
  • Send Message
September 25th, 2022
Verified purchase

Good experience overall my daughter loves them very much.

Thumbnail of user malkab7
Israel
1 review
0 helpful votes
  • Send Message
April 7th, 2023
Verified purchase

Very satisfied. Good service and quick shipping
Recommend your company

Thumbnail of user sashas163
Maryland
1 review
0 helpful votes
  • Send Message
November 16th, 2022
Verified purchase

I brought 3 pairs and they are so pretty. Will definitely be ordering from here again.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Twinklens?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Twinklens?