• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

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Reviews that mention popular keywords

customer service (64)
Thumbnail of user lisaa2230
California
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

Quality contacts at reasonable prices. Great variety.

Reason I chose this business:

Good product.

Thumbnail of user garielan
Wisconsin
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

Took a lil bit long to arrive but after all i love them

Thumbnail of user alonteh
Georgia
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Other than the contact cases they were great and i wear all pairs

Reason I chose this business:

Needs new contacts and bought from them before

Thumbnail of user yeseniaa42
Florida
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Fast delivery, great lenses. Never irritates my eyes too much!

Thumbnail of user sharmins6
New Jersey
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Best customer service i really liked their follow up, email response and product

Thumbnail of user jacksonf65
North Carolina
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Solid, very good experience, delivered quicker than expected

Reason I chose this business:

Looked good

Thumbnail of user guiaz
Pennsylvania
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

They look so nice on me. Will definitely shop here again. Thanks!

Thumbnail of user ianj211
Kansas
2 reviews
0 helpful votes
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October 19th, 2022
Verified purchase

Easy to use website, fast shipping and a great product.

Thumbnail of user kjerstip
Nevada
1 review
0 helpful votes
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November 7th, 2022
Verified purchase
• Updated review
My coupon code would not apply after several attempts
November 22nd, 2022
Verified site experience
• Previous review

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sydneyj60
Colorado
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

Good customer service replied right away when I needed help and delivered quickly!

Reason I chose this business:

Saw good reviews and wanted to try them out! Great experience!

Thumbnail of user luisb381
California
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

They look fantastic
I bought these lenses to go
Along with a costume.
Thank you very much.

Reason I chose this business:

It was an anime related purchase

Thumbnail of user emmelinea
California
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Great experience. Easy to get around in website I will definitely continue ordering

Reason I chose this business:

Great options

Thumbnail of user kacis16
Texas
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Great product will order again in future also fast shipping

Thumbnail of user christinam1620
Georgia
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

They were delivered in good time! And I love the color!

Reason I chose this business:

Because they are always great!

Thumbnail of user nicolem2180
South Carolina
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Super fast and fixed my problem without any issues

Reason I chose this business:

FDA approved

Thumbnail of user jeremieb12
Wisconsin
2 reviews
0 helpful votes
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October 27th, 2022
Verified purchase

Received pretty quickly and were what was expected.

Thumbnail of user johnd7258
Missouri
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

My order came in on time and was just what I ordered. Loved it!

Thumbnail of user brittanyr444
Texas
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Product arrived quickly and was as expected. Thanks

Thumbnail of user mayrap63
Oregon
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Delivery was late even after paying expedited shipping.

Thumbnail of user aliyahj11
Texas
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

It was definitely a pleasant experience by far. Quick delivery. Thank You

Reason I chose this business:

It was a random pick. But definitely worth it.

Thumbnail of user rhondag405
Oklahoma
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

I love the contacts, and always get them very quickly.

Reason I chose this business:

For the GREEN!
I just tried a couple of places and liked Twinklens best.

Thumbnail of user sarahv983
Texas
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

Im glad i got these in time before we went on a vacation. Love them

Thumbnail of user brittanym705
Connecticut
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Nice quality and fast shipping I will definitely buy from here again

Thumbnail of user gigia40
Florida
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

Fast delivery and amazing quality products. Will order again.

Reason I chose this business:

Good prices

Thumbnail of user edwinc506
Puerto Rico
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Overall, was a great and satisfying experience...!

Reason I chose this business:

Suggestion.

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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