• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.6 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (966)

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customer service (64)
Thumbnail of user nathano156
Florida
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Thanks guys i got my stuff it had the wrong address but its fine now

Thumbnail of user lourdesn24
California
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Shopping here was easy but i received the wrong color for my contacts.

Thumbnail of user tishar14
New Hampshire
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Fast shipping! Awesome contacts for Halloween.
Thanks

Thumbnail of user masonm178
North Carolina
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

The experience overall was great, quick and easy delivery with no problems!

Reason I chose this business:

They had the best product for a good price

Thumbnail of user daniellen356
Australia
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Love the contacts they are beautiful, just as described

Thumbnail of user lighty2
Maryland
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

Experience is usually great both ordering and shipping

Reason I chose this business:

Word of mouth

Thumbnail of user alyanam
Canada
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

Colour I chose is too dark for my eyes but they feel good and it took a while to get them

Reason I chose this business:

Because they're fda approved

Thumbnail of user gabya22
Illinois
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

This order was scheduled to arrive before Halloween not after very disappointed!

* Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tracyc392
New Jersey
2 reviews
0 helpful votes
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November 8th, 2022
Verified purchase

Easy ordering process. My package came quickly. Very happy with this company!

Thumbnail of user dorianb40
Pennsylvania
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

Contacts arrived as expected and my son was very happy with them for his Halloween costume!

Reason I chose this business:

I Google searched Itachi contacts and read reviews.

Thumbnail of user wolfs21
Minnesota
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The order came in 3-4 days after ordering, and that isn't common at all for where I live!

Thumbnail of user lucys335
California
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Fast and easy shipment! Can't wait to order again next year!

Thumbnail of user yaninah3
Florida
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Everyone says that I look hot on this contacts! Love them!

Reason I chose this business:

TTdeeye broke too soon this one's are super soft and I have dry eyes is Worth it

Thumbnail of user annettep266
South Carolina
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

We got these to wear with my granddaughter. It was a lot of fun.

Thumbnail of user sarahd1817
California
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

It took a while for my order to arrive but 10/10. M

Reason I chose this business:

I get amazing contact lenses for cheap

Thumbnail of user callanc6
GB
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

These lenses look great but my god are they huge, so difficult to put in

Reason I chose this business:

Best option for black sclera I could find

Thumbnail of user tiffanyd427
Ohio
2 reviews
0 helpful votes
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September 15th, 2022
Verified purchase

Good experience wish there were more offers with all natural color's

Thumbnail of user mistyw145
California
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Awesome good quality contacts. Super fast shipping.

Reason I chose this business:

Good reviews

Thumbnail of user kianac23
Minnesota
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

I received them and they worked great. Yes very good :)

Reason I chose this business:

Recommended

Thumbnail of user violar12
Michigan
3 reviews
0 helpful votes
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August 18th, 2022
Verified purchase

Delivery Great lenses very soft I love them. Planning to order another pair

Reason I chose this business:

They had the color closet to what I was looking for

Thumbnail of user chrisf1322
Tennessee
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

These contacts changed the dynamic of my cosplay. Excellent quality!

Reason I chose this business:

Recommended by a friend.

Thumbnail of user armanij4
New Jersey
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

Very vibrant and comfortable will definitely buy more

Thumbnail of user amberb905
California
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

Thank you! Everything got here on time and happy to say its nice quality.

Thumbnail of user kyleighw6
North Carolina
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Got three pair for cheap, will buy from this store again

Thumbnail of user fernh14
Utah
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

They arrived super fast! And there so cute, I was hesitant at first but definitely will buy again

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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