• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87%
Positive
147
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user damieng52
Uruguay
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Purchasing my lenses was an adventure to say the least... first parcel was sent to the wrong address and the replacement for it arrived damaged from factory. Third time is the charm they say. I got my new replacement today in perfect condition. Every time something went wrong Twinklens took complete ownership and responsibility. They were always polite despite me getting stressed in the end. I didn't have to pay a single thing, return or stress myself with logistics. All I paid for was my original purchase. They provided with replacements twice and handled the situation spectacularly even when I was starting to become impatient.
We all make mistakes, it's how we handle those mistakes what sets us apart from the rest. This company has some incredible compromise to their customer base.

Reason I chose this business:

Only store that seemed to have the specific model lens I needed, also for a good price and on top of that with a generous discount.

Thumbnail of user jessf101
Canada
1 review
0 helpful votes
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February 24th, 2022

I just want to take a moment and say that I have ordered twice now from twinklens, I have 10 pairs in total! I am super
Pleased with how they look on me not
Once have I had a problem with the way they look nor feel. They are very comfortable! Twinklens will be my #1 choice
To order from thank you :)

Thumbnail of user arleens31
Virginia
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

Hope they get here in time!
No problems ordering. Quick and easy. Doesn't give any shipping time info. Great discounts!
Follow up---- order was quickly delivered without problems. Lens were comfortable, wore them all night! Looked great!
Only problem... white out lens made you completely blind. Wore only 1 lens for party and couldn't drive, but looked extra creepy. Thanks for 2 nights of great looks. Will tell everyone

Thumbnail of user lensloverj
Germany
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

I ordered super sized circle lenses (16mm, black and brown) they arrived approximately 2 weeks after placing my order which was expected since i'm from europe! Everything is fine, i love them a lot, especially the black lenses. They arrived along with 3 contact lens storage options, two of them are the regular round ones, the other one being a clear square shaped container with tools for taking contacts out and putting them in, i personally prefer my hands instead of tweezers for taking them out but that's still super sweet!

Reason I chose this business:

A friend recommended twinklens

Thumbnail of user jessicad1683
Florida
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Bottles are a bit hard to get open but everything was packaged well and the contacts are surprisingly comfortable. Shipping was insanely fast it took less than a week for them to get to me. Would definitely buy from here again!

Reason I chose this business:

Friend recommendation

Thumbnail of user jeromet105
Arizona
1 review
0 helpful votes
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November 12th, 2023
Verified purchase
• Updated review

I still have yet to receive my package. It has been almost a month since I placed my order. I never had problems with previous times I've ordered from them but this time…. I probably will not order from them again.

Reason I chose this business:

From previous times I’ve ordered from them, they were quick to ship and that’s why I ordered from them expecting a quick delivery. Instead I’m still waiting for my order.

Quick easy and frustrationless
October 8th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I’ve purchased from them before

Thumbnail of user andrewa1034
Oregon
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

The look I can create helps me express the feeling of always being the odd one while still being true to myself and possessing a good heart to share with the world. So that others might not judge someone who looks different and allow them to share who they are.

Reason I chose this business:

Came across it while googling.

Thumbnail of user raynes12
Louisiana
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

I absolutely LOVE my pair of contacts. The only reason why I didn't give five stars is because of the delivery process. The contacts were about one week late coming in, and I was left confused as to where they were. Other than that, I'm very satisfied with the contacts.

Reason I chose this business:

I saw an and on Instagram.

Thumbnail of user nicholeg117
Ohio
1 review
1 helpful vote
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August 1st, 2023
Verified purchase

Not only does Twinklens have a huge variety of vibrant colored contacts, but their customer service is top notch, & will quickly respond for any concerns or questions you may have. I currently own 7 pairs of Twinklens contacts, & they're the only brand I'll ever buy from.

Reason I chose this business:

Great deals on beautiful contacts, prices and customer service is unmatched by any other contact brand!

Thumbnail of user jacobc798
North Carolina
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

Great and comfortable contacts to get, only issue was fitment, i needed ones with a bit more curvature. Overall they are definitely worth it for sclera contacts

Reason I chose this business:

Always on time with their delivery and always have a great selection on hand

Thumbnail of user sashs1
Illinois
1 review
0 helpful votes
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July 31st, 2022

Twinklens us the only place I shop for multi colored contacts. They always have different styles to chose from and even spooky Halloween ones. I recommend them to everyone when I get compliments on my colored eyes. Best shop to buy from, and great shipping time too.

Tip for consumers:
Only place to get awesome colored lens

Products used:
Contact lenses

Service
Value
Shipping
Returns
Quality
Thumbnail of user papayawd
New York
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

I absolutely love these products. They are so cool, accurate to the anime, and most importantly I'm constantly getting compliments from the ladies.

I've bought six pairs and I intend to buy more in the future ‼

Reason I chose this business:

Saw on YouTube

Thumbnail of user kellyb1491
New York
1 review
1 helpful vote
  • Send Message
April 14th, 2022

Twinklens has a huge selection of colored contacts. The cost is very affordable, also. I have been pleased with my purchases and theIr customer service is very helpful and quick to respond to any questions I had.

Products used:
Colored contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user perseyh
Colorado
1 review
1 helpful vote
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February 24th, 2022

I'm a cosplay model and performer, so I love having unique eyes! I've now ordered 6 pairs of mini-sclera contracts form Twinklens and I'm very satisfied with them all! Very comfy contacts, great pricing, and they got to me fast! Will be buying from them any time I need special contacts.

Thumbnail of user pa248
New Jersey
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

Ordering from Twinklens has been extremely pleasant so far. There's always a sale going on so you almost never pay full price, which is extremely if you need two or more pairs, like me. Twinklens also has really good logistics, I can always track my order, and it gets shipped to me extremely fast.

Reason I chose this business:

I originally found Twinklens' because I use contact lens for costuming. When I found out they offered prescription contacts as well, I thought it was too good to be true so I had to try it for myself. I was pleasantly surprised at the quality and care Twinklens have to offer with their products. Twinklens also has many styles of lens that can't be found elsewhere.

Thumbnail of user elizabethd2447
California
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Delivery was quick and the items are awesome! The colors are so vibrant and look good after in.

Reason I chose this business:

Cheapest non-prescription option.

Thumbnail of user ellat79
New York
1 review
0 helpful votes
  • Send Message
March 18th, 2023
Verified purchase

I won these contacts in a giveaway, and I absolutely love them! They're very comfortable, and feel like they're not even there, but they also look incredible! They did come in late, but that was understandable because of bad weather.

Reason I chose this business:

Because I won the contacts in a giveaway

Thumbnail of user asiaj25
New Jersey
1 review
0 helpful votes
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March 2nd, 2022
Verified purchase

I would definitely recommend it getting your contacts from here what is the best delivery to get here on time and they do not say what they say they're going to be so comfortable and it's just a great safe to order contacts early but definitely a five-star and recommend it to anyone

Thumbnail of user angelp268
Florida
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

This is my second order with Twinklens and once again they met and then surpassed my expectations. Their customer service is, hands down, the best I've ever encountered. They will make sure you're happy with your purchase every single time.
I will definitely be buying from them again and every time I need contacts.

Tip for consumers:
Their return policy and customer service is outstanding.

Products used:
Colored contact lenses

Service
Value
Shipping
Returns
Quality
Thumbnail of user caseyp163
Florida
1 review
0 helpful votes
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March 1st, 2022

First, I love how comfotable all my lenses are. Even my black ones are not stiff and I can wear them for a while. As long as you clean and take care of them they will last. They also add so much more character to my makeup and outfits. I love how just changing the color of my eyes can switch up my entire look.

Tip for consumers:
Depending on where you are shipping takes a bit but they are well worth the wait

Products used:
Eye contacts

Thumbnail of user jennyr310
Florida
1 review
1 helpful vote
  • Send Message
February 21st, 2022

My brown eyes to blue looked real and I received immediate compliments upon walking into the establishment I was meeting my friends! They said "WOW YOUR EYES" before even saying hello. As they know I have brown eyes were amazed they looked so natural. They were also easy to put in and as a non-contact prescription wearer were super comfortable as well! Ty for this great product Twinklens. I now have 10 pairs in different shades because I'm that happy with your lenses!

Tip for consumers:
Contacts that are good price and can change dark eyes to light without looking fake.

Thumbnail of user bettyh941
New Hampshire
1 review
0 helpful votes
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May 4th, 2022

Their customer service goes above and beyond to help you! Any misunderstanding they completely aim to satisfy the customer! I have ordered from them before and I was happy with them then as well! Sincerely Betty

Tip for consumers:
Yes I will buy from again

Products used:
Contacts, they are very comfortable and clear view with them and you really can't feel them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user occultghould
Colorado
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

I'm new to using contacts in general, my first pair where not from this company and not very comfortable so I was wary. But once I tired these I won't order anywhere else! No eye irritation and I've used them for up to 8hrs at a time!

I have several styles and I recently tried the full eye contacts! They are very tricky but once you get them in properly they are more comfortable then i'd have expected!

I highly recommend this company, Quick shipping as well and the packaging is really nice!

I use these mainly for cosplay but on occasion to add a little flare to my makeup looks or just for fun I poop them in for the afternoon! They also have a ridiculously long shelf life so you can get a LOT of use!

They come with everything you need minus the solution to store them so you are basically set!

Have fun and enjoy! I know I did!

Reason I chose this business:

I liked the variety of styles and colors. Once I tried them I knew these would be my cosplay go too from now on!

Thumbnail of user sarahso
New York
2 reviews
0 helpful votes
  • Send Message
December 19th, 2022
Verified purchase

Twinklens is the best eye contacts retailer worldwide. The site is easy to use and has a wide variety of products to choose from at affordable prices. They're shipped my items for free and I received it fast enough. I will buy again. I highly recommend this website and their products!

Reason I chose this business:

It’s convenient, has great quality contacts and ships faster than other contacts lenses retailers that are sometimes based internationally!

Thumbnail of user litaniab1
New Zealand
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase

I didn't expect it to be delivered so quickly and the quality of the package was also unexpected. I haven't opened them yet because I'm saving them for a party but the box looks really fancy and it came with a lens case and tweezers which is awesome. I also got a pretty big discount so I'm super happy with the quality shipping and product for the price I paid.

Reason I chose this business:

I couldn't find any sclera black lenses anywhere else under $100 NZD and Twinklens was the only place that had an affordable pair.

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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