• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

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Positive reviews (last 12 months): 87%
Positive
147
Neutral
5
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (967)

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customer service (64)
Thumbnail of user jamesf3854
Michigan
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

They come in separate packaging, the lenses do, xbuy one pair, and there in a small box with two sealed things, with the lens in it.

Overall very nice. I have issue getting them out, but I think that's just me, love them otherwise.

Reason I chose this business:

Good price, but not so cheep it felt suspicious. Needed something to replace my eye patch.

Thumbnail of user dianew1906
Virginia
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

These contacts are very cool. They are soft and comfortable to wear. Only thing that I didn't love is that they are not a full lens, they have hole in the middle making them a little tricky to put in, but not a huge deal. Overall great look and great contact.

Thumbnail of user johannp15
Massachusetts
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Good products, good service. There was a small issue that prevented delivery, nobody's fault, and Twinklens went above and beyond to make it right, and saved my Halloween party, so I'm giving a good review.

Reason I chose this business:

Recommended by a friend.

Thumbnail of user lizethr7
Texas
1 review
0 helpful votes
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April 17th, 2022

I wanted to change my look without being dramatic so I figured contacts would be great. After some research i found that twinklens had the best reviews and the BEST prices. I decided to start off with 3 pairs of contacts since they had that 3 pairs for $36 deal happening at that time. Shipping was quick within the same week I got my order. I had never worn contacts so it took me a few minutes to get them on. It felt weird at first but after a while I got used to it and forgot they were even on. They have so many different colors and patterns that I just had to buy more I now own 12 pairs of contacts all different shades of blue, green, pink, brown, gray and mixed ones. The have subtle color contacts and they have really bright ones there's something for everyone. I love wearing my twinklens contacts they give me confidence I didnt know I had.

Tip for consumers:
You can easily get addicted to buying contacts

Products used:
Hidrocor Gen 3 Amazonia Green eyes are the first ones I bought but I also really love Rio Ipanama

Service
Value
Shipping
Quality
Thumbnail of user reiv1
Illinois
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

I got the "flame brown" "flame green" and a violet pair. The flame brown are a pretty yellow/gold (even on my light blue-grey eyes) they were perfect for my hawks and toga cosplay from my hero academia! The flame green is a nice dark emerald shade. The violet pair I also bought didn't actually appear much different then my natural eyes so I waited to see how long it took my friends to notice; they still hadn't until I said something!:)

**4/5 stars only cause they came in the day of my convention and it was expected to arrive the night before however so my dad saw the package and drove a little outta their way to bring it to me.

Reason I chose this business:

They’re comfortable and don’t hurt or limit my eyesight.

Thumbnail of user taylorh514
Ohio
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

I got red sclera lenses so I predicted a bit of difficulty with them but they were so dry to the point where I had to monitor how wide I opened my eyes or how far I looked off to the side otherwise they would start to fall out. I ended up taking them out before getting home cause it got from uncomfortable to unbearable.

Reason I chose this business:

Sale going on

Thumbnail of user nerminey
Virginia
1 review
0 helpful votes
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February 25th, 2022

Honestly, I never write reviews but I had to let everyone know about Twinklens contact lenses! I have purchase so many times and I can tell you I have never been disappointed! They are so safe, I wear them daily and the colors look amazing, will be purchasing more and more!

Tip for consumers:
Purchase early because of shipping!

Products used:
Eye contact lenses

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniep1464
Connecticut
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

I was able to order red contacts for a cosplay and they arrived quite quickly, albiet one day after they said they were supposed to arrive, and they seem to be good quality so far. I did have trouble putting them in as they kept either sticking more to my finger or folding in half when I attempted to put them in, but I have also never put contacts in before, so this is likely more of a user error. Overall great so far!

Reason I chose this business:

Fast shipping

Thumbnail of user michaels12049
California
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Was pleasantly surprised how well these worked. The red sharingans looked awesome, they really popped. The purple Rinnegans were also cool, but it was a little hard to see them (wish they were a little brighter). Overall very happy and will order again!

Reason I chose this business:

Halloween costume

Thumbnail of user rhiannons34
Canada
1 review
0 helpful votes
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February 24th, 2022

I've ordered twice from twinklens now and a few times from some other brands and twinklens has definitely been my favourite so far. The colours are so vibrant, they're so comfortable and very pretty. Their customer service is very helpful and all in all a great brand. I've attached 3 pictures of a few pairs I've bought.

Tip for consumers:
If you need a problem answered dm them on Instagram, they will get back to you much faster there.

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user jacqueb64
Washington
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

I needed one of the pairs I ordered to arrive by Halloween and wasn't sure I had ordered early enough to receive them. I was so happy when they arrived in plenty of time! They were a hit and added the finishing touch to my vampire costume. Everyone was commenting on how cool they looked. I am very satisfied and will order from Twinklens next time I need contacts.

Reason I chose this business:

They had an amazing variety of colors and the price was very affordable.

Thumbnail of user dexf7
Florida
1 review
1 helpful vote
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October 29th, 2023
Verified purchase

I ordered a few lenses from these guys on 9/07/23 and we are now on 09/29/23 and still haven't got my order. It has been saying order on way since 09/12. I did email them and they did give me a refund but no explanation or any update or nothing. Guys please go to mocoqueen and purchase from them. Thanks

Reason I chose this business:

Because I'm an dumbass.

Thumbnail of user jamiec1048
New Hampshire
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

I 100% recommend these contacts - I have multiple pairs and they are very comfortable to wear for a whole day. The colored contacts are very nicely made and don't break easily. I have never had an issue with this brand.

Reason I chose this business:

The only cheaper contact site I’ve found, good quality for not a ton of money.

Thumbnail of user seanh660
Canada
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

The contacts that I got were exactly what I was looking for, and were nicely delivered, though the delivery was about twice as long as they say on their site, being closer to 12 days then the 5-6 they mention

Thumbnail of user mairal10
California
1 review
1 helpful vote
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October 3rd, 2023
Verified purchase

I ordered these ahead of time before my con and when it was time for con and to put them on I noticed that one of the lens were cut from the corner. I bought them new so why did they come like that? I thought it was going to be ok just like that. NO! It hurt the hell out of my eye and felt like it was cutting in. I took it off immediately and was disappointed at the fact that my cosplay for gambit could not be complete. The company needs to check that all the contacts are good and not defective, wth man.

Reason I chose this business:

Because It was cheaper

Thumbnail of user yvetteg175
Texas
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Very easy to look for what I wanted!I will order again cuz they were delivered really fast,which I loved.also they followed up,to ask if I had received my order.oh and they give everything you need for contacts.case,wand etc

Reason I chose this business:

Read reviews and they were good.also they have a variety of colors..

Thumbnail of user nicolec2257
Kentucky
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

I thought I only ordered from their US warehouse stock however I accidentally chose one pair of lenses that were only available from Hong Kong so the shipping took longer than I initially anticipated. However, considering they did come from so far away in the middle of the new age covid impacted Christmas frenzy month of December it was actually pretty quick. They are very soft, flexible and easy to insert as well as remove. I have brown eyes so I was surprised at how well the color shows.

Reason I chose this business:

I chose Twinklens because they had so many positive reviews, a variety of interesting colors and designs and had better prices than the other options I had considered.

Thumbnail of user matteop39
Italy
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

This is my first purchase from Twinklens and the experience has been really satisfying, everything ok. I ordered from Italy a pair of lenses and a small travel kit with various accessories and the package was delivered in 10 days, really fast. I will definitely buy again in the future, I recommend it.

Reason I chose this business:

I discovered this site by chance, I was looking for cheap Halloween sclera contact lenses and I saved a lot with them because there were some significant discounts. Reading some reviews I convinced myself that Twinklens had to be a serious and reliable service all over the world, I only had doubts about delivery times because I live in Italy but I received the package in just 10 days. Reliable and constantly updated traceability.

Thumbnail of user krystalc161
Tennessee
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase
• Updated review

Shopping was fun when I went to order and shipping didn't have a shipping time... that was disappointing. Sony scam companies make you wait like 30 days or more than ypu never receive them. I hope that's not this case. The lens look beautiful and I hope I get them before Halloween so I can be top par for dressing up with my kids for trick or treating!
UPDATE: order came in. Exactly what I thought I was getting. Shipping wasn't too bad. Did take longer than I hoped for but not too long! Great product!

Reason I chose this business:

For Halloween lenses. I saw it had 24 hour shipping but wasn't really convinced at checkout if that was true.

Shopping was fun when I went to order and shipping...
November 7th, 2022
Verified site experience
• Previous review

Shopping was fun when I went to order and shipping didn't have a shipping time... that was disappointing. Sony scam companies make you wait like 30 days or more than ypu never receive them. I hope that's not this case. The lens look beautiful and I hope I get them before Halloween so I can be top par for dressing up with my kids for trick or treating!

Reason I chose this business:

For Halloween lenses. I saw it had 24 hour shipping but wasn't really convinced at checkout that was true.

Thumbnail of user mollym455
Arizona
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

I got yellow contacts for my witch costume, and they were perfect. They were noticeable and creepy/cool. They were easy to get in and out; they also did not tear or bend while I wore them for several hours. My 12-year-old son got red Anime ones for his costume, and he looked so cool. They made his whole costume come together. He did not like putting them in or taking them out, but he loved them, and they did not bother him once he was wearing them.

Reason I chose this business:

This was the first site the came up on the Better Business Website, so I felt my card information was safe, and they had the character contacts that my son specifically wanted.

Thumbnail of user yesser1
Nevada
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

I purchased three pairs of contacts and unfortunately the pair of mini scleras I purchased didn't fit my eyes all that well. The site has a one-time "exchange no questions asked" rule that allowed for me to get a new set of contacts that fit my eye and left me extraordinarily satisfied. I've already recommended several friends this site. Shipping was impeccably fast and all my contacts arrived just before Halloween.

Reason I chose this business:

I saw an ad for it on instagram and really liked the design. Once I checked the site and saw the variety and collection of lenses Twinklelens had, I couldn’t hesitate to purchase.

Thumbnail of user josephinej78
Nebraska
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

I received my contacts super quick and got them just in time for when I needed them. Contacts looks awesome. First time using contacts-took me a while to get in and used to them but once I did it was great. I'd you've never worn contacts I'd recommend practicing first before diving in. Overall this was a great product!

Reason I chose this business:

Easy, good reviews and looks amazing!

Thumbnail of user lexd9
Georgia
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I ordered red lenses for mine and my sister's halloween costumes, however… my internet acted up at the time that I placed my order. I meant to order 2 pairs, but for some reason only 1 pair was registered as being added to the cart. It was 100% my internet being the issue (my tv also had problems at the same time). I emailed them and asked if I could add a second pair to my order and received a timely response from them telling me they would throw in a second pair for my order :) I was beyond happy! Great customer service.

Thumbnail of user josea1583
Utah
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

I got my order quick and on the date promised to me by the company. They also reached out to make sure I had received my order in case I didn't get them. I love my colored contacts and will be ordering more soon.

Thumbnail of user roxanneb161
Virginia
2 reviews
0 helpful votes
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February 24th, 2022

I have ordered at least 10 pairs of contacts from Twinklens and have been Very satisfidied with All my purchesues. They have a So Many Amazing contacts to choose from and look Awesome when I wear them. I Highly recommend to everyone. The prices are also fair and if ever you do a problem their customer service is Top notch! You won't find a better site anywhere then here.

Tip for consumers:
Look for the Amazing deals for 3 pairs you can't go wrong along with All the Awesome selections you will Defenitly find something you will Love to wear!

Products used:
Every pair of contacts I have purchashed which is about 10 pairs.

Service
Value
Shipping
Quality

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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