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Texas
1 review
8 helpful votes
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I LOVE UBER
May 14, 2015

I have been driving for uber for a month now. Nothing but incredibly awesome experiences. Both with the uber staff and the riders. Yes there are surges at times when their are more people needing us then drivers available. I find the social aspect very rewarding Im satisfied just be smart about it and its a win win situation. Remember don't get crazy with your income from it. Take into consideration you have to pay taxes and car maintainence. I absolutely love it...
Leighton

Date of experience: May 14, 2015
Washington
6 reviews
8 helpful votes
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While on a trip tried to use uber without success. There were 5 of us so we needed (according to the website XL or SUV would work) so I selected one in our area and it gave me their phone number. I called to make sure they would be able to accomodate all of us and the driver said no so i ended up calling the local cab company. Wasted time researching and frustration due to the fact i cant remove my credit card information now! Once its entered you can add more however there is no way to remove it and apparently no customer service!?!

Date of experience: October 29, 2016
California
1 review
10 helpful votes
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Write your review to help others learn about this online businessI was charged $104 for less than a 30 minute drive home from the airport when no surcharge was in effect. When I requested to speak to someone I learned it's because the cars are priced differently even though the app failed to provide this information at any point of time. The representative said they could do nothing so I requested to speak to her manger several times via email with no response. Situation was handled very poorly and I've still received no response. Shady.

Date of experience: January 11, 2015
Texas
1 review
8 helpful votes
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Where do I start
October 21, 2015

I see a lot of dumb as riders here who are talking out of their asses.

Goddamn idiots, the driver has no control over the fare. It is your dad Uber that sets rates. Read the frigging terms and conditions before bringing your lazy entitled lard asses into the car.

Those looking for cheap or free rides and complaining about $0.95, take the friggin bus. You don't deserve a car ride.

Frigging losers!

Date of experience: October 20, 2015
Maryland
3 reviews
2 helpful votes
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Overcharged
July 4, 2017

Called for uber to take us to union station from American university section of DC. Initial proposed charge was for $21 then just before pick up got message surge pricing in effect. Without proposed charge. Agreed since too late to reschedule with other company. Pick up was at 9:47 am and there was little traffic. Charge was $55.82. Fee for larger vehicle to accommodate handicap from Regan airport on return was $34 without tip. A longer trip. Contacted uber which was difficult and no remorse whatsoever. Will never use uber again as no trtust factor at all. Car was mediocre at best. Not a accompany to be trusted under any circumstances.

Date of experience: July 4, 2017
Florida
1 review
0 helpful votes
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Not happy
May 6, 2023

So I ordered Uber yesterday they charged me twice then the man put me out at a location I didn't request then my phone died so I had to let man give me ride that I'd never met. This could have ended badly but thank God it didn't. I will never use there services again. I had major panic attacks due to this...

Date of experience: May 6, 2023
Maryland
1 review
17 helpful votes
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After buying a new Corolla and doing all the necessary documentation to join Uber, worked for 2 months than the mileage rate dropped and couple weeks ago opened the App to start taking rides I was not allowed to use it till I had agreed to a 25% cut instead of a prior 20% just because I have joined after October 29th 2015. So now I get 0.75$ per mile and 0.10$ per minute. That's BS 6$/hr for driving is under minimum wage considering that the minimum wage in MD is 8.25$/hr

Date of experience: March 20, 2016
Florida
1 review
0 helpful votes
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I could Not reserve one 30 minutes ahead, only up to 90 minutes. So at 4:00 pm I gave up and paid $27
107.93 from St Petersburg airport to Bradenton without tip. I had no choice. Driver said because rush hour, But when I got home 5:15, I checked and same route was $50. We're there very many Ubers available, Yes, I picked the cheapest. Strange how that rate changed. Really? Don't tell me busy time because there were many available, lol seriously at the airport, no shortage. Not seeing rush hour at 4 pm but not 5pm. Unconscionable!
Never again will I Uber.
You owe me $50.00!
Fool me once, shame on you.

Date of experience: August 7, 2023
New York
2 reviews
0 helpful votes
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Awful service
August 22, 2023

Very pricey on both uber rides and Uber eats. The worst customer service and support. So dishonest and unprofessional. Unable to reach someone live, it's only via chat. I double tipped an Ubereats driver in error and are denying me a refund of the extra $…

Date of experience: August 22, 2023
Florida
1 review
0 helpful votes
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Overcharge!
December 29, 2022

I've used uber in the past for a ride to the airport. Paid $12 to $13. This time they charged me $43.00 to go 4 miles! I cannot get any help from their non exsisting customer service dept.I will walk before I ever use this company again!

Date of experience: December 29, 2022
California
1 review
5 helpful votes
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Economic Bondage
February 18, 2016

Uber is a horrible partner. Dropped its price again for the third time in less than two years and now I'm driving for chump change they want 5 star service for 1 star pay and the math just not working out. Furthermore they have partnered with local dealerships whereas they are taking advantage of people's economic situations leasing cars for outrageous amounts before nobody with bad credit could get approved now that Uber is on the scene miraculously any Uber driver can get approved which begs me to wonder just how sleezy the banks and dealerships are. Uber is a viper taking advantage of a certain demographic low income not educated driver trying to feed there families people say " Nobody is forcing you." and to that I say " And nobody is forcing me to feed my kids either."
Don't drive for Uber they are $#*!s period!

Date of experience: February 18, 2016
New York
1 review
6 helpful votes
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Rip off
March 5, 2016

Worst company to work for lets say you get a minimum fare in N. J. which is $5.60 Uber automatically takes a $1.60 for safe trip why they take this when your the driver providing the safe trip now where down to $4 then they take there 25% now we have a whopping $3 deduct your gas, car payments & insurance you might be left with $2 so your putting your car on the road and the only people making money is Uber, at your expense stay away go work in Burger King or Mc Donalds you will be financially better of.

Date of experience: March 5, 2016
Massachusetts
1 review
1 helpful vote
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If I could give zero stars I would
January 9, 2024
Updated review

Charges you one price when you accept the original price given they then add extra charges to your card taking more money for the same ride after they drop you off a 16.00 ride will easily turn to a 27.00 ride without permission the worst company Rob you left and right.

Date of experience: January 9, 2024

Uber steals extra money
October 5, 2023
Previous review

Uber charges you one price takes it off your card then after you are dropped off at your location they then take more money out of your account then they originally charged you it is a rip off don't take unless desperate for a ride and you are willing to have extra money charged to card for no reason.

Date of experience: October 5, 2023
Canada
1 review
1 helpful vote
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I keep going back to ordering Uber rides but I finally decided to give up after multiple disappointments caused by their drivers.
1. I oder a ride, the driver does not show after several minutes of waiting and he still charges me a " cancellation fee".
2. A driver cancels my ordered ride with no reason and Uber charges me a cancellation fee.
3. Another time, I ordered a ride that said it is 3 minutes away and upon confirming the ride the app shows that the driver is more than 15 minutes away, I then immediately cancelled the ride within less than 30 seconds and I was still charged a $5.75 cancellation fee. I didn't dispute it but I believe is pure dishonesty when misleading information is used ti take advantage of the client.

Date of experience: February 27, 2022
District of Columbia
1 review
0 helpful votes
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Worst Service Ever
December 17, 2023

I live in Alexandria. Oftentimes I Uber to Dc. I can never ever get a ride home and when I do it is at a crazy price. Oftentimes I feel stranded. Nothing worse than being in DC wondering if you can get home. Looking for a better service. It's not like I don't tip well and I'm very polite. My reviews are good so I do not know why.

Date of experience: December 17, 2023
South Carolina
1 review
4 helpful votes
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Pathetic
March 2, 2023

If you wanna be hours late to work and home depend on Uber. They will pull they prices allll the way up like I'm going outta town or something but don't depend on this app alone with Lyft thwy moth just taking your money and not making sure your safe and satisfied. Can't wait to stop taking Uber it was a complete waste of time late everyday because of them & can't call them to complain cause there full of crap. Thanks Uber for having me late to everything and everyday.

Date of experience: March 2, 2023
New York
1 review
6 helpful votes
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Driver tonight was so erratic on road. (Plate no. NY T*******C) that I thought he was drunk. Speeding up to 80, then slowing to 50 mph, swerving in and out of lanes, on an abandoned highway, it was a haunted roller-coaster ride, as the glow of his cell phone on his face the whole time made him look like a ghoul.

Date of experience: January 9, 2015
Switzerland
1 review
0 helpful votes
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Uber waiting time scam
December 30, 2022

I arrived at my pickup location and ordered my Uber from there. It took about 5 mins for the car to arrive. I saw the car arrive and park about 10 meters from me (it was a parking lot). It took me less than 15 seconds to reach it. The driver could have parked closer but it was fine for me as the car was only about 10 paces away. However, I was charged for waiting time!

In my town waiting time can only be charged after the driver has waited one minute. In this case I was already there and the driver did not have to wait at all.

Uber so called customer service chose not to believe me, saying that I had made a claim for false waiting time in the past. True. It has happened before. That doesn't mean to say it didn't happen again! I think some drivers just try to earn a few more cents by scamming customers in this way. Please watch out for this.
Uber has just lost a customer. There are better alternatives to Uber these days.

Date of experience: December 30, 2022
California
1 review
0 helpful votes
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Today I booked with Uber and when the app showed our car was due in 5 minutes, we went downstairs to wait. 30 minutes later we were still waiting. During that time, the estimate of arrival bounced back and forth between 3 minutes and 11 minutes. We gave up when it became clear that we would not be picked up in time to reach our destination before it closed.

Date of experience: May 4, 2017
South Carolina
1 review
1 helpful vote
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You would think after the billions Uber is making they'd be able to find a decent I T. They claim to be updating the cash out function for 6 months now. If they still have not figured that out they are either doing so shady shir or withholding peoples earnings due to discrimination. I really can't tell at this point. If you guys need a new web developer I know a good one. Yell are slack fir awhile now.

Date of experience: April 16, 2023

Overview

Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.

This summary is generated by AI, based on text from customer reviews

service
430
value
390
shipping
165
returns
187
quality
324
+257