Uber

I download the app last year in Rhode Island and maybe used 4 rides. After being overcharged COUNTLESS times I quickly deleted the app. I have not downloaded their app since or have associated myself with Uber and they STILL overcharge me EVERY SINGLE DAY I get another charge! I deleted the app LAST WINTER and it charges me EVERY DAY for charges of $5.00, $5.18, $5.23, $6.85, $9.30 WHICH CAN REALLY ADD UP! I am a college student and they are TAKING MY MONEY STILL! No phone line doesn't help either. I've been e-mailing them the past couple days and they are still ignoring me.

DO NOT EVER USE THIS APP IT IS A SCAM AND YOU WILL LOSE MONEY SLOWLY AND SECRETLY THEY KEEP CHARGING YOU. WHAT ELSE CAN I DO.

My first time used uber, and the price it wos 9.99$ and the bill came 23.04$, how come, i am 70 years old and desable, no good impresed about it, can i get my money back over charged, the driver got lossed many time, then pushed on me the time he lost, please, can i get my money back over charged, i am disable. And it wos about one mile, for that price, i sweared, phone *******684, thanks, i got first picture wrong, i do not how to take it out

Richard Sheets We have a family or four, and had 1 carry on eah, plus 4 suitcases. Weeks ahead, we reserved Uber van or U er Black for 4:30 a.m to catch a 6 a.m. fljght. At 4:45 the Uber driver pulls up in a in a late model Nissan Altima. We were so angry we could have cried. He said, "well, I can make two trip?" We said that's not what we reserved, nor feasible. He went back to his car and canceled our ride for refusing to go with him, before we could report him. Uber charged us $25.00 for the inconvenience we caused that poor man. I ended up driving my Avalon and parking underground right next to the airport for 5 days at a cost of $125.00. But I had an excellent vacation in Bradentin Florida. But I haven't Ubered since.

They just stole money out of my account after i paid for a ride, If u ride with uber, its best to changed your account or get a card that u load the amount of money u need to pay uber because them $#*!es will steal and start trouble to keep Peace off black peoples World Earth we ALL own no matter who else is on and in our Earth our World. When all who is NOT Black is satan living inside them all, when Seeing reading or hearing about > GOD IS SATAN blacks will never die forever, Mean satans cant kill any black person even black children,too.,.And Uber will cancel your trip and Leave you Stranded. A Big Super 0 Star for Old A$$ UBER.

NEVER RIDE WITH UBER, on new years day me and Jess rode home with Uber, it is not the pricing that upset us, its the fact that the beyond rude driver hit my brothers car on the way down from my drive way. After contacting Uber with images of the damage and feedback of the experience they refuse to help us in any way. Never have i been in contact with such rude people, looks like I'm back with taxis.

I HAVE BEEN CHARGED FOR A RIDE I DIDN'T ORDER OR TAKE. TRYING TO GET IN TOUCH WITH THEM IS A NIGHTMARE. I'M GOING TO CANCEL MY ACCOUNT INCASE IT HAPPENS AGAIN. NOT HAPPY!
I ONLY RATED 1 STAR AS I HAD TO RATE TO SUBMIT MY REVIEW!

My account was hacked. I reported to Uber. All rides canceled. 6 months later they reinstated 1 ride. Uber customer service could not fix the issue. I'm a Lyft rider for life now.

Hi, Uber wants access to my photos, camera, wifi etc, WHY?
Can understand phone number and payment details.
My partner was going to sign up but didnt like how much information they wanted from him.

Used Uber for the first time this last Sunday around 10 am from Chicago O'Hare Terminal 3 to Hoffman Estates.

Unpleasently surprised by the Fare Cost of $76.94.
(Uber's Meter Fare:$60.50 - Gratuity:$12.49 - Booking fee: $2.00.)

It was an Uber Taxi not a private car. I could not see an estimated fare at the time of booking the car. I took a leap of faith. Driver was Ok, not clear in communication but not rude.

I'm a frequent flyer and normally pay 35-38$ for the same distance + $10 Tip (on average under $50.00 for private cars). My objection is not with tolls or tip but with Meter Fare. (The driver ran the meter during the ride and the total came out to be around $32).

Sent an Email for explanation of high fare and some Gonzalo from Uber's help.uber.com replied, with "Uber TAXI is a unique option where rates are not set by Uber. We at Uber are unable to control or adjust these fares."

Reading from other people's experience here on this forum makes me realize that this 'fare gouging' happens more often. I have to say, I am totally turned off by their practice and will not use it in future.

Is there any way to get this info to our legislators? My son didn't know about the surge ripoff factor and got took for a $117 6 mile ride on New year's eve!

Uber was wonderful when it entered the market offering an option to the not so exciting cab rides in our city. But since its arrival so many things have become apparent regarding their scam!

Cabbies are using this as their sole income- I've heard of maybe 1 successful uber driver who stayed longer than 6 months and wasn't doing it part time.

Cabbies never surge charged (though if Uber fails this may be a unwanted result to even the playing field between the two)- unfortunately there were enough cabbies that did stupid things but many are not trying to scam you- especially now that competition has put them back where they need to be.

Most reputable cab companies have strict vehicle regulations- I haven't meet many share riding drivers who even know how to change their own oil- and I'm hoping into their "maintained vehicle."

Take a risk where you want. Saving a buck per mile isn't worth hoping into some strangers seat whose company is not held responsible for their actions as it has so frequently flaunted.

And where have all the good drivers gone? Maybe to Lyft? Driver nearly an hourlate, did not rely to text or answer phone. Left my elderly mom. She tried o contact uber safety and got a recording

Idk why but too much saturation on uber has resulted in drop of their service. Ride cancellation from the driver's is also increasing. They need to work on these issues.

Was charged 99.99 randomly when hadn't touched account for 4 months. No help from customer service. Going through a legal way to get it back after being taken for.

I've been driving and riding with Uber for 3 months and I have completed about 500 trips. Overall, my experience has been very good. I don't like Uber's rating system... which allows angry, depressed, and drunk people an opportunity to rate you poorly. The pay is crappy. Net of expenses I might make minimum wage. My last trip was 3.2 miles, 10 minutes. I made 5.18. I have done 5 trips in Boise, been online 5.5 hrs. And made 23.48. (Tues) That's it.

That's the downside. The upside is that I work when I want with no micro manager looking over me. 95% of the passengers are excellent, decent people. It's always the 5% that cause all of the problems. Vaping, sneaking drinks in the car, screaming and yelling. I had a kid call me a cracker. So there's always that.

I read a lot of the reviews on this page. Some ring true, some I think are complete BS. The passengers I talk to (virtually all of them) love Uber. One guy told me he cannot afford to own a car- he simply Ubers everywhere and saves the expense. He uses Uber 40 times a month which costs him 200-250 or about half the cost of a car, insurance, gas, and oil.

There is nothing wrong with Uber. It's just another capitalistic, greedy corporation which is going to try and sweep every last crumb off the table. This should be nothing new to drivers and riders who have lived in America the last 40 years.

I used to drive for Uber. I drove for them for 3-4 years, did Uber eats. It's 1 simple word for Uber now days. HORRIBLE the pay stinks. The bonuses stink. Everything stinks about Uber and the Uber drivers are HORRIBLE
LYFT is wwwwwaaaayyyy better. The lyft drivers are Always cool the service with Lyft is wwwwwaaaayyyy better will not be using Uber anymore.

DO NOT ORDER OR DELIVER FOR THIS COMPANY EVER! Had the balls to turn me down delivering because of one misdemeanor in my whole life// Clean driving record and established reputation in a big city but they tuned me down as i would deliver for their $#*! business with my car, without a care if i wreck and kill someone or myself. By the way Uber i have a marketing back ground i will make sure everyone i can possibly reach knows the accurate truth about your bull$#*! service. Thank you site jabber for allowing me to write a review.

Uber has several problems that make it a poor experience for consumers IMHO based on my own experiences:

1) Their drivers are not well-trained or carefully selected. As a result, some drivers don't know where they are going and are just bad drivers who would never be hired by a taxi company (which in my book is pretty bad). So your trip could take twice as long as it should, which means if you're late it's very hard to depend on Uber.

2) It costs a lot. Some fares depending on how slow your driver is could be twice as much as normal cab. They also use "surge pricing" which can increase the price of your fare.

3) Uber customer service has a bad attitude. Sort of like "you're wrong, this is why we're right". I'm not saying their customer service is worse than cab companies, but I am saying my experience with Uber customer service was poor.

So in summation, Uber is a good idea, poorly executed. I'd try one of the other cab hailing apps in your city (Flywheel, Instacab, etc.) because you're likely to save money and have a better driver.

Driving for Uber is simultaneously good and bad. Pay is constantly fluctuating. Very unstable. $600 one week, $350 another week working same hours. They let anyone be a driver so there are more drivers now then there are rides available. Very incompetent system no way of contacting support except email or from app by selecting specific problem and even then they respond with an automated message based on problem. They do not help with maintenance or gas. A few cents off their gas credit card. Big whoop still spending $80-$100 a week on gas to drive full time and 6,000+ miles a month. And the service is way too cheap a measly 65 cents a mile and 11 cents a minute in my area with customer always wanting to make extra stops and screwing me out of my time. And they encourage people not to tip. Even for Uber eats I wait in long line and bring food to your door for $4 and no tip? Waste of time and destroys your car. Only good to make extra spending money not full time. Not to mention some customers are petty and will leave bad ratings for something like dirt on the floor. Ok 10 other people were in my car today how would I not have dirt, part of which is from you? I have time to vacuum after every ride? They expect so much out of a taxi service. Even had people complain that I didnt have the wireless Aux for their iphone 7 are you serious?

I'll start by stating in New York uber has the most laziest drivers, more lazy and un- compromising than average crappy cab service. In my experience drivers refuse to contact their customers, they lack any ounce of hospitably, Ive seen cabs on my map literally pass right by me, are too lazy to find me or even make a U-turn. Despite the address I input some drivers will get lazy and drop me off at the wrong spot or a block away from my stop. Some drivers are either to old, lazy or stupid to know how GPS works, which cause locations errors most driver do not want to make up for, for a lot of errors drivers make I "the customer" have to compensate for. Uber's refund system is a joke! If a driver cancel a trip the cancel fee comes out of my pocket! And when I report it they give me credit (not an issue) but I want my real money they toke back! Their rating system is adorably useless, because regardless how many one stars a driver gets whats the point if you can't report the driver on their $#*!ty service or better, make a complaint, I've seen drivers that treat me like crap with five or four stars!?. I'm from NY and a lot of drivers are not American therefore theres a big broken English barrier, try explaining a location to someone who doesn't understand you or vice versa. The only reason I ever use uber is literally because Lyft has error issues on my phone, Lyft is also cheaper with nicer drivers, while uber is the Kwik-E-Mart of cab services. Ubers only good for drunk or lazy riders who don't understand good customer service.

I had 6 charges on the same day fradulently hit my bank account from UBER. Beware of the security issue they may have. I emailed their executives and got NO response!

Completely rude would not even listen to what I was trying to explain to a bro about the stop kick me out of the car totally unacceptable I'm not riding with Uber again

We noticed UBER charges on our credit card for rides we did not take. Found out that we could not call UBER to notify them, only email. After 5 days of back and forth emails with 10 different 'customer service' people, during which time fraud charges were continuing with UBER (and we had cancelled the AMEX, which is strange)... UBER finally told us that a MISS MOM was using our account, or created their own account with our card. The ONLY fraud charges with the card were with UBER. They gave us zero peace of mind with their security systems with credit card information, basically we got the sense that there is NO security and they have NO sense of urgency when it comes to fraudulent credit card use. Luckily we have fraud protection with AMEX even though UBER will still try to hold us liable... Obviously Going to Lyft now... UBER IS HORRIBLE