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New York
1 review
3 helpful votes
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Uber
August 9, 2016

An uber was called to bring my friends home. He heard them argue the entire way home it's a friend that she was trying leave. He then proceeded to pick the same girl up and take her to the airport. As several of us told him not to take her because she was drunk.

Date of experience: August 9, 2016
Florida
1 review
0 helpful votes
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Uber questionables
May 26, 2017

Most of my Uber experiences have been good except... driver cancels and then there is a price surge. Yesterday I was quoted 23 dollars and then the driver took his own crazy route and the bill is 38 dollars. I also got ripped off when a driver went the wrong way. Is this normal?

Date of experience: May 26, 2017
Texas
1 review
4 helpful votes
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We did get a quote... it was for after a concert double check and triple check because we had heard they change the price $40 was the price but then they told us at the time of pick up it as $350 because of the time... that was in the quote?
Suck and scam
Do not know how they get by with this
Something needs to be done

Date of experience: October 17, 2015
Minnesota
1 review
0 helpful votes
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What in $#*!
July 1, 2023

Why it all the sudden takes hours for ppl to show up to pick somebody up this $#*! is for the birds I was half way down waiting for a ride and you ppl wanna take a ride but sit your $#*! until you want to move that's why you don't make $#*!ing money

Date of experience: July 1, 2023
North Carolina
1 review
16 helpful votes
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F*ck Uber
November 3, 2014

F*ck Uber. They have horrible business ethics and refuse to take any accountability for their actions. They are on par with rapists because they surge prices at peak times when people are the most drunk and most likely to misunderstand something and they take advantage of people's drunkenness to rob them of their money. Not only that, they refuse to accept the fact that they made a mistake and they refuse to fix it. They charged me a surge price and I never accepted it. Nothing ever appeared on my phone screen giving me the option to accept or deny the surge. No matter how drunk I am, I would have denied the surge and walked home or gotten another taxi service.

Date of experience: November 3, 2014
California
1 review
8 helpful votes
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I started driving for uber. They take so much out of my far. I figured it out that after gas, I make less then minimum wage, and none of this includes wear and tear on my truck. I would not recommend it at all.

Date of experience: November 29, 2015
California
2 reviews
14 helpful votes
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Uber is a scam
February 4, 2016

Uber is pretty good for riders - a real scam for drivers, wear out your car for less than minimum wage in most cities - - the amount they "claim" one can earn is a lie and a few drunk riders will bring your rating with Uber so low they will fire you - - thank you Uber for firing me

Date of experience: February 4, 2016
Texas
57 reviews
40 helpful votes
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If you add funds to your cash balance, they still charge your card for the full amount. If they can't charge your card, you can't use your cash balance. I had them refund my cash balance. If you use PayPal, you only get charged once, unlike with debit/credit cards, where you get charged twice and it's above the amount for your order/ride.

Date of experience: March 9, 2022
Florida
1 review
1 helpful vote
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Double billing
November 2, 2021

First time using uber, uber charged me three times for same trip at the same time monthly. I emailed them to no avail. They response was we have to locate and speak to the driver, it is the driver thats billing you. Eventually I had to cancel my credit card to stop billing. I was never refunded. Uber is a thief and unethical business.

Date of experience: November 2, 2021
New York
1 review
4 helpful votes
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NYC Drivers Scam
February 17, 2016

If you think you're going to make money with uber / think again this is the new form of a slave labor. As a taxi driver you will receive half of what you used to make with the other company if you currently drive for uber you better stop now. They don't care about you. I did it for a year and its not getting any better the price was reduced and the search pricing is a scam goodbye over

Date of experience: February 17, 2016
Florida
1 review
0 helpful votes
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Does not pay enough
December 15, 2022

UBER does not pay their drivers enough. Driving somebody 2025 minutes for five dollars does not even pay for gas. And not to mention they advertise except the rides you want. So when we except rides that makes sense so we can make money it counts against us if we don't except all of them. For example, why would we except a ride, it takes 20 minutes to get to one person and they're only going 11 minutes. We don't make money on rides like that but yet it accounts against us if we don't accept it.

Date of experience: December 15, 2022
Ohio
1 review
0 helpful votes
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Uber gives men a chance to cheat on there girlfriends or wife's. I've had it happen to me and know other women it's happened to. The guy would say I'm doing uber but really he's going to meet another women. So be care other women out that you boyfriend or husband is really doing uber and not out cheating on you. I think uber is ruining lives and destroying relationships. I think uber should be a schedule hours and should be online so many hours before getting paid or something to ensure men won't cheat.

Date of experience: May 19, 2017
BO
2 reviews
1 helpful vote
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I stupidly hired Uber.
I was asked by the driver if I had gotten a vaccine, and when I got online to complain there was just preset options that didn't allow me to state my complaint in my own words.
One option was actually if the driver himself wearing a MASK, with no option to complain about ME, the customer being required to wear one of those filthy, disease spreading things at the risque of my own family getting sick from the coronavirus!
More over, what if I had got robbed or raped? How would I file a complaint besides hiring an expensive lawyer I can't afford?
Uber is a recipe for robbery and rape.

Date of experience: February 11, 2022
Texas
1 review
0 helpful votes
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Hacked
September 26, 2023

There in no number and no way to get real help my account got hacked for $79.57 Uber is trash Because there no way to call I will spread the word in tell I get help the right way Uber need a phone number to call for help there is nothing in the app to help with a hacked account

Date of experience: September 26, 2023
California
1 review
1 helpful vote
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Bad driver
November 15, 2016

I was run off the road yesterday by a car with the Uber sign in the window. Make sure this guy isn't your ride Licenses number 7JXD538. It happened at Powell st. And 580 at 10:37 in the morning. He then even gave me the finger! The guy in the back seat looked quite nervous.

Date of experience: November 15, 2016
India
1 review
9 helpful votes
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A big NO to UBER!
March 16, 2016

My account has been suspended by Uber (I don't know why), there drivers are always late, poor quality cars and a costumer support which never replies to your emails.

A big no to Uber,
Your days in India are counted.
May your company get dumped, Uber.

Date of experience: March 16, 2016
Montana
1 review
0 helpful votes
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Once I hit the button to select my ride, I was told it was over 30 minutes away, so I canceled and was charged $25. This is trash! We ended up using Lyft for the 1st time and got our ride in 3 minutes. I have used uber for years, but after this ridiculous fee, I will take my money elsewhere!

Date of experience: March 3, 2024
GB
2 reviews
18 helpful votes
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Charges con!
October 8, 2016

Now ive got you! Recently I was billed £27 for a £14 quote and you told me I agreed to the price surge even though I was sure I didn't! Tonight I booked a cab in Manchester with a £12-14 quote and he was 8 minutes away, when he was 2 minutes away the quite suddenly became subject to a x 1.7 surge price and had I not seen it and got in the cab I would have been charged accordingly! There is NO WAY this is legal altering a quote last minute as you did last time to tell me I was wrong! I have 2 witnesses before you dare argue! This is a con it will be posted on Facebook and I WILL be contacting trading standards! If a price surge is in effect it has to be applied at the time of booking not surreptitiously afterwards! Disgusting practice!

Date of experience: October 8, 2016
GB
1 review
0 helpful votes
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Stone cold fast food is on a parr with eating dog food and I don't feel humans should pay for the dilemma of cold food... either the courier or the provider of the food at fault and yet Uber will not compensate or refund patrons for cold food, so be warned given their service is a diabolical shambles and needs scraping in favour of a superior service.

Date of experience: January 26, 2020
India
1 review
1 helpful vote
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UBER worst cabs service
October 16, 2023

I am Swati Gupta, working in a private company. I usually book Uber cabs for travel purposes in Delhi NCR. From last many times I am getting the worst cabs they can have. We pay good amount for one way travel, and the kind of service they are giving is getting worst day by day. I would not recommend UBER. And I have to pay 600/- for such bad cars

Date of experience: October 16, 2023

Overview

Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.

This summary is generated by AI, based on text from customer reviews

service
430
value
390
shipping
165
returns
187
quality
324
+257