UberReviews 1,534

We recently went on a family vacation to celebrate my mother's 70th birthday. We traveled by rail, stopped in 5 different cities, and chose to use uber in these states. Chicago uber was the worst service I have ever received from any car service. At first, I thought the drivers were, among other things, rude, but it did not help that I was there the same weekend as Lollapalooza, which empowered the stink attitudes. Once when I said you parked too far, and I have luggage; can you back up, he proceeded to remove the baggage I had already placed in the back of his car and drive off while my back was turned, leaving my stuff on the road as I went to get other luggage. When I expressed how I was treated to other drivers, they explained the concert was in town and brought with it none native drivers into Chicago, and they do not know the place or care how they treat people. Uber, you have a long way to go to call yourself a company that cares about the customer service experience.

I ordered food to be delivered and delivery person told me the restaurant was out of entree I ordered. So I canceled the order because restaurant did not have the food I wanted. Still charged for service, and never got food. Terrible customer service.

We had 5 people for a ride and ordered an Uber xl. Regular Uber arrived and could only take 3 of us. So incredibly frustrating. Uber, like all companies after Covid has relied on excuses for poor service. Not the drivers fault. Get it right!

I am writing this to point out an issue as an Uber driver. I am absolutely frustrated with their customer service and the company.
For three months I have not been able to work because apparently my "vulnerable vector check has not been approved several times"
I called the support team on many occasions for the last 3 months in regards to this issue. When I called a different person picks up the phone and go over the same issue over and over.
The worst part is some of them do not know why my document is been rejected while others tell me my document is valid and I should reupload it again so they will write a report and escalate the issue to approve the document.
After ending the call I do not hear back from anyone again.if I do, it is a different representative that said they will escalate the issue again. The same thing keeps repeating even when I called.
When I ask to speak to a manager, they tell me they do not have a contact number to a manager or even the approval team that suppose to approve the document. On many occasions some of the Uber representative have hung up on me.
There is actually nothing wrong with my document which is an official document from the police of Ottawa. The uber ask to upload both back and front page when there is only 1 page that was sent to me electronically.
One of the supervisor said it could be an automated approval which has not been updated, that is why it is getting rejected.
I am extremely unhappy with the way I have been treated and this problem has still not been solved. I have been out of work for over 3 months and the service has been very bad. I will have to go work somewhere else because I cannot understand how this problem that escalated on so many occasions is still left unattended.

Drivers fault so it cost you extra. $20 dollars ride went up $30 because uber sent driver to wrong location. Scam then thy offer credit only for their mistake. Cabs are better option.

Uber disabled my account and refuses to tell me why. I am not able to contact them by phone and they do not reply to my emails. Their chat feature will not provide any assistance if they sent you an email. Very disappointed with their lack of support!

Rate for per miles + minutes are lower than the cost of maintaining a Taxi + Taxi Badge. Riders treat us bad & than false reporting to Uber & Uber encourage these mean racist abusive people.

I called an uber for my 98 year old cousin she had 3 pieces of luggage and the lazy S. O. B. Driver wouldn't even offer her a hand puting them in the car or takening them out and to top it offer he turns and tell her if you don't hurry and get your luggege out i'm gonne have to charge you wait time. I will never use uber again and that happened with two of your drivers. I will not two submit proof of my aunt being harrased it was two weeks ago at garfield nj

Don't ever lose anything in an Uber car while in Mexico. Uber does not adequately support customers who lose items In Mexico. I lost a pair of sunglasses and it took 4 days and innumerable texts, phone calls, etc just to reach the driver. I was finally able to get my glasses back just before boarding the fight to return home. NO THANKS TO UBER AT ALL! They do not even have a human in Mexico to call. Use at your own risk!

Attempting to be in touch with Uber is a maze of BS they hide behind a corporate sticker. They are slick. Today attempting to contact them is as always impossible. My hope is that another will step up and put them out of business. They attempted to get into my account three times today saying my ride was declined. I did not contact them today. I did my best to contact them to understand why they did this but have been met with generic script BS. Over them. Everyone spend your money elsewhere! We need to be aware of the support we give and stop corporations doing this to loyal customers who are over it. I would look forward to seeing them going out of business. They are generic and out of touch

I have 3 mystery trips appear on my bank account that i have paid for a never took. Trying to get uber to give back the money is like getting blood from a stone. I gave them dates, times, amounts and a screen shot of my bank statement. Still not good enough. Will never use again, criminals.

Uber is complicit in nationwide drug, human and weapon trafficking. They knowingly allow bad actors to misuse their platform.

Uber underpays drivers, who have to pay for everything: gas, tolls, insurance and vehicle maintenance.

Picture from the advice section of the UberPeople forum shows a new movement and possible driver exodus.

Uber charges a service fee to the end user/ consumer for fees that should be charged to the business. They will give you a BS explanation that they aren't charging you but after 10 back and forth emails the $8.09 service fee has ran it's course with me. They will not be giving be a refund. The food order was 52$ plus tax$7.75 delivery fee$1.99 and extra gas delivery fee 2.99 plus the $8.07 BS FEE. 83$ ish dollars charged in my card! BEWARE THEY WILL GET YOU

I refired one of my friend at the end of May2022. And My friend completed the trips and got the bonus at June 2022 until today I'm calling the support every day I her the same words we did escalation for you it takes from 24 to 72 hours after two days the said the same thing. And you bonus is pending. My bonus is pending from six weeks. And until today no any news.

I tried to get a Uber last night I had money on my card the app saying I couldn't get the Uber because I didn't have money on my card they charge my card 14 times try to call customer service can't talk to anybody I left messages since 3:00 in the morning still didn't heard back from Uber or customer service and all them charges is still pending on my bank account and I never took a ride I need them to refund all of my money that's broad and it's wrong so if y'all at Uber see this review please get at me and reimburse my money that you charge my card

Uber is price gauging. I ordered a 10 minute trip that was $10. Then suddenly upon completion was charged $44. Customer Service is Terrible. Need more Honest Competitors that have upfront price & not Rip off working ppl. UBER is a Greedy Company