Uber has a rating of 1.2 stars from 1,521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uber most frequently mention customer service, credit card, and phone number problems. Uber ranks 39th among Car Sharing sites.
Uber is a great way to get around the city. They have a convenient app, fast cars, and polite drivers. Sometimes prices can be high during peak demand
Unfortunately there is a zero star to rate this company. I was charged $110.00 for a "membership" that was never requested as I very rarely use this stupid service (it was used once since last year). After countless hours of messaging, as they do not dignify a mortal customer with a phone call in order to be as anonymous and detached as possible to keep on offering no customer service, I was informed that nice Uber would reimburse a whole amount of $30.00. What a scam! NEVER again will I deal with this "mafia" like so called company. Horrible!
Uber takes out all hard earned money of the driver and encashs persons need
They deduct around 35-40% for the fate charges
For ex if the fate was $10.00 for 3 miles 20 min journey in downtown
Uber takes close to $4.00 and gives the uber driver $6.00
In the $6 driver spends his time drives his own CST on his own maintenance and buys gas in his own
Please don't take uber
Horrible it didnt work for over an hour the verification just didnt work and we tried everything for it to work it was so irritating my mom even cried from how irritating it was fix your website uber its horrible even i could do a better job
Why the price range is jumping? I hate it, imagine you go to the city center for 15bucks. Thats okay, but then you want to come back in the evening and guess what, the price is 50-60-70 dollars. What the hell? Very disappointed
You know I was going to become a driver with this company but after seeing my receipt I notice they overcharge you, they add things like booking fee, temporary fuel surcharge, MCO airport surcharge, toll charge. Further more depending on the time of day the price skyrockets. For example, from it's 10:00am to 1:00 pm lets say from davenport fl to Orlando airport the price 50.00 dollars, but from 2:00 pm to 8 pm that price would be 170.00 dollars, oh on the weekend it's even worst, as a driver get it gets worst, I'm told if the fare is, let's say 170.00 the driver gets only 80 dollars, now why would I work for a company that's making all the profit while stealing from the driver
Tip for consumers:
N/A
Products used:
urber app
CAUTION! Don't be ripped off by UBER. I was invited to use a $25 discount on my first ride. I tried to check this discount before I booked the taxi and my account just showed a discount was applied. To be sure I tried to use a code I was given that was for a $15 discount. So, I took my first ride from downtown to Pittsburgh Int'l Airport. The fare was $49! It was on a Monday at about 1:00. Instead of the promised $25, I was only give $5. I ordered an UberX and what came was UberXL. My fare was twice the amount my husband paid a few days earlier. Yellow cab would have been $40 and the super shuttle would have been $25. I have tried to work with Uber to straighten this out. I have even sent pictures of the offer for $15 off and yet they only took $5 off my first ride. BE WARNED... verify your discount and fare. DO NOT TRUST this company. Check and double check. Yes, the car was nice and the driver was very pleasant. But, they use bait and switch to cheat the consumer!
I submitted to become a driver Uber had the nerve to reject my application due to a driver's license issue from over ten years ago. They have whole weirdos AND felons out here driving on their platform and they reject my app for something that's been resolved for over a DECADE. Yeah ok.
I was heading for a party, so I thought I would give Uber a try, I heard about people riding in fancy cars. I was surprised to see a black Tesla up my front door. I hopped in, and waddled out in-style at the party.
It is unfortunate, considering that it is a supposedly reliable company, several episodes of scams, that charge trips from your card without using the service, it has happened, I also love families and friends, then Uber does not recognize it, I had to stop use that Uber service.
Products used:
Rides
I was charged for a trip I didn't take the person took the uber from Bridgeport to Trumbull their system of complaining is awful I keep saying the I did not take the trip was charged wrongful the thing respond back check if your family use your app or whatever I have no family here the driver took a wrong person.
We need a human being in their customers service or u guys do because I deleted that thing I was so pissed I don't have kids yet to be responsible of someone yes it was 13 dollars some changes that's lunch and dinner to me.
It awful.
Uber is the worst app ever, I will never use it again. They Iwii discourage one who wants to do it.
Applied to be a Uber eats driver. Took way too long to be approved. The app kept uploading the wrong car and the only way I could get help was by calling support. I called support twice. Both times did not help. I Called to ask them to remove the wrong car and add the correct one because the app wouldn't let me. They added the same damn car. My background check wasn't approved. Lol two years ago I had a ticket for no proof of ins. I will never use Uber for anything. I will never refer anyone to Uber. I only have bad things to say. Couldn't even delete my account. Just a really, really bad experience with them.
The first time ever in my life that I used a Uber was for Chi-town for new years eve which I only got charged only $35 bucks which is a good thing btw when I was going back home New Years they didn't have enough drivers on the road sor Uber decided to surge price me and I ended up wasting 17th bucka on my debit card. P.S. The drivers aren't that friendly anyways that's why I switched to Lyft which is way better service and you know your not getting ripped off with the amount of money your spending on a ride
The most unfair and depressing company to work with. They care less about for the hard working drivers wellbeing and more concern about how much more miney to make by taking over 56% of the fair. GREED at it's best. I feel i am lucky to be deactivated from this brutal unkind slaughter house. I warn as new drivets to think hard before they join this corporation.
Tip for consumers:
Use other app itger than uber
Products used:
Service
When I put in a request for an Uber driver, one driver responded and called me and said he is not allowed to pick me up at the Westchester county airport and drop me off in Westchester. He directed me to put in a destination outside of Westchester. I did not do this as I felt it was a scam and I would be charged a higher amount because the amount of the fare would be calculated based on a further destination. When I declined his direction I requested an Uber driver again and a different driver told me to do the same as the first. I declined again feeling it was a scam and took a regular taxi at that point. Scamming passengers is a horrible way to do business.
As a customer it's not my job to learn your app. Your app makes choosing a destination confusing. There is an option called "Choose your destination later"
Then when the Uber arrives, even though you have the address where you want to go, the driver needs you to open your app and update the ride before they can take you.
So why is there a choose your destination later option in the first place?
I can post to the facebook group called arcade taxi and post where I am, where I want to go and a driver responds, takes me to my destination, and gets paid.
I can call a taxi and give the driver the address of where I want to go and the driver will take me there and get paid.
If you make it more complicated than that, then it's just stupid. I ununstalled the Uber and Uber Eats apps and will never use them again.
Products used:
Taxi or Rideshare service
Über will Neve get a dime of my money, I would rather call a taxi. They have no customer service, they do not care about correcting any issues. They pretend to need all of this information to research, when they have no intention on getting back or just placing a call to you. I will never use their service again for overcharging me, and charging me a cancellation fee when Their driver decided to cancel the ride! BBB and every other outlet will be notified
If I could give 0 stars I would. I ordered an uber the day before to make sure my daughter and I had a for sure ride in the morning. We needed to be at children's hospital for an infusion. As we were outside waiting for our ride they never showed up. I had to frantically find a ride from friends to get there in time. Then 4 hours later I recieved a notice from uber that the driver canceled our ride! I will never use uber again.
Calling customer service is a JOKE. If you don't say what the auto robot is asking for you go nowhere
I could not get a tip charge credited. I needed to ask about numerous $5 charges and could not ever get a person to speak with me. UBER SUCKS
Products used:
UBER reides
I just wanted to say I was stranded by Uber. My appointment was in Rome, GA and I live in Cartersville, GA. I was still sitting there when they closed. My insurance company tried the very best they could...still a no show. IDK what's going on with Uber but please re-evaluate your business operations and come back with something better and beneficial. People are depending on you but for some reason you can't do your job.
Uber can be hit or miss.
On my first Uber ride: Going out with friends from a hotel we were staying at in Savannah, Ga. They ordered a ride and it was a great experience, no problems and a courteous knowledgably driver.
On the second night out: After receiving a ride downtown on the hotel shuttle, we had dinner and went out exploring the nightlife. Then we order Uber and the app said they were 10 minutes away, no problem. As we followed the drivers progress at about 5 minute out, he called to confirm our location and said hed be there shortly. A few minutes later his location was off and we did not see him on the app. We called back his number and he said he is going to take another fare and we need to find a different ride. What an SOB you are Biell! By this time we were tired and frustrated. We saw a taxi and took that back to the hotel.
The moral of the story: you cant trust Uber and you need a backup plan.
It's crazy an Uber can give you a bad score for not coming out on time but can make you wait 10 min and then cancel without giving them a bad score.
This company is useless. I drove for one year. Then re ran my background they says
My ss number was wrong. I called checkr they says it was Uber. Uber will never fix the issue. My Ss number didn't change in a year lol. Worthless company
Your commercials are seriously deteriorating from the great one at the SuperBowl! Consider the same response (blech!) to tasting the food…any food. That was funny. The others are a bit lacking! Just saying!
I feel like i got scammed driving for uber. One example i made $141 over a period of 9 hours got $100 sounds good right WRONG! I put $30 in gas + 300 miles on my car. Now mind you im in a busy area by the airport. They take 28% of every ride + they charge the rider $2.30 booking fee. So i do 97% of the job take 100% of the risk and what do i get after maintaining the car tires, oil change, other expenses, car value going down? Well you tell me i could be working at a gas station making more then $70 with my car value + my gas still in my car. Ohh and uber gets 100% of the profit taking ZERO RISK how is this called a service and not a scamm? Look all im saying is i feel like i got scammed. If you feel like you got scammed then you got scammed PERIOD! Its like i paid uber and i gave a bunch of people free rides. *$#% you uber.
I grabbed a great price on Uber for a trip home $9. As I waited for my ride the driver and car changed from a Prius to a Toyota RAV4 without notifying me of the $13 INCREASE in fare. With add'l service fees, city taxes and tip it turned out to be over $24. RIP-OFF! I'll never use UBER again.
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