Uber Eats

I'm really frustrated with Uber Eats. Today, I placed an order and provided clear delivery instructions, including the contact person and contact information. However, when I called my girlfriend (the person I ordered the food for), she told me she hadn't received it. I noticed some missed calls from an unknown number, which probably means they tried to call, but the driver never went to the delivery address or the reception, as I had instructed.

It's concerning that some drivers might be taking our food, and Uber Eats doesn't seem to care. Their customer service is nearly impossible to reach, and the complaint process feels intentionally designed to frustrate customers further. As I write this, I've been waiting over three hours for a response from their chat support, with no luck. All I got was a picture of a random pavement as so-called "proof" of delivery.

Uber Eats delivery offers the convenience of ordering from a variety of restaurants and eateries without leaving home. On the positive side, Uber Eats provides fast and reliable delivery, often delivering orders within the estimated timeframe. Additionally, their app interface is user-friendly, making it easy to browse menus and place orders. However, there are areas for improvement. The accuracy of orders and food quality upon delivery can be inconsistent, with some orders not meeting the same standards as dine-in experiences. Furthermore, customer service responsiveness can vary, with some inquiries receiving prompt attention while others face delays. Overall, while Uber Eats offers convenience, enhancements in order accuracy and customer service would further enhance the delivery experience.

Uber Eats has become my go-to food delivery service for its wide selection of restaurants and fast, reliable delivery. The app is easy to use, allowing me to browse menus, track my order in real-time, and customize delivery instructions. While there have been occasional delays or errors with orders, Uber Eats' customer service has always been responsive in resolving any issues.

I ordered 100$ worth of Food. Uber eats driver did not deliver to the right address. I receive the delivered notification and look at the photo. Its not my door. They delivered to the wrong address. The driver is not picking up the phone. So i have no food. And i asked customer service for help and they refuse to refund even tho you can clearly see its their mistake and wrong door. Avoid uber eats at all cost.

I ordered food for my father on Father's Day and Uber Eats never delivered it and told me that my order is not refundable. Just know that if something goes wrong and for some reason you don't get your order from Uber Eats, they will do nothing for you. Please share. Don't use Uber Eats.

Uber customer service for restaurant or cafe is terrible.
As soon as sell people in Uber eats get their commission they don't care anymore.
They book you for photography. You prepared everything for photoshoot and then photographer don't show up with out any cancellation notice!
It will take them ages to upload the menu.
They trick you with regular discounts to campaign adds.
And if there is a problem good luck finding someone to help you!

The driver did not deliver our food from benihana. He probably ate it! We tipped him a good amount. Very frustrating experience and I yell everyone not to order from door dash. They are a scam and will not refund you

First off, it managed to mess up my address, so the food was delivered to the wrong address.
Also, when I put in my order, it accepted my promo code successfully; however, it did not honor the promised discount.

Do not patronize Uber Eats! They will NOT refund you if order is wrong, the drivers are rude, the customer service people are terrible and won't help you and they block your account for no reason at all, won't let you use promo code, require a credit card to use a gift card, and the list goes on and on! Use other companies for food delivery, but NOT them!

I started doing Uber eats and for about 2 weeks I didn't have a profile picture put up and I was getting some decent tips but as soon as I put my picture on there me being an African-American male all of a sudden I'm not getting the tips that I used to... I don't think it's right there's still a lot of racism that goes on in this world I feel like we shouldn't have to put our picture on are profile... doordash doesn't even ask you to do that I would see if you're a driver and driving people around yes absolutely but to deliver food no that's not fair to some of us

I ordered on line through Uber eats from a merchant for fish, paid with my card. Immediately the merchant returned my call stating they were out of fish and to cancel on uber website. I did it immediately. Thinking nothing of it because I cancel it would be fine. A day later I check to see if I was refunded and was not. I called uber eats and they stating the merchant prepared the food. WHAT? The merchant didn't have the fish to prepare. I asked uber eats to call the merchant and they stated it has been 48 hours. That shouldn't matter if the merchant, who I called to confirmed the order was cancel, tell them this and they still will not refund my 48.00. Very disappointed because I didn't receive my good and they stole my money.

Worst Buisness ever. Christopher the driver from north vancouver called me minutes before the delivery and asked for the code. Soon as I said it, he disconnected the call. Dial tone. I called him twice and he never returned my call. It was a scam. He asked for the code on the phone and never delivered the food. I gave the confirmation code and never heard from him again.

I have ordered fast food using Uber Eats and It was good, I recived my order but than I noticed that one of my items were missing like someone took it and I noticed that some of the fries I ordered were missing to. There was very little amount of fries and the bag was messy. Uber Eats is a no for me. Others may like uber eats but im not wasting money on food I wont even get. Maybe the reason is because I didint tip?

Do not order groceries through uber eats. I came home from work at 5pm ordered groceries for my family at 7. Waiting until 930 shopper gave one word answers. Barely answered messages. Then wouldn't answer the phone after calling 4 times. 10pm still no delivery. Uber gave me run around telling me I have to wait for delivery after waiting 3 hours. Horrible. Order never arrived. Oh this is my second bad review about ubereats by the way

Ok. I am actually tired of all the wrong and orderes being recieved. As the issue should be with the individual merchant this complaint against Uber Eats is because they penalize customers when merchants gets something wrong. To elaborate, recently, Jan 6,2024 order placed and one item was not recieved but a completely different item. A picture was taken and sent to UE. 1- not only did they NOT respond within the 48 hrs but instead, 13 days later!, they said the food was picked up and no refund will be given. First, 13 days later is unacceptable. Second, the order was NEVER picked up it was delivered. Third, how dare you penalize the customer and let the merchant just get away with getting the order wrong. This is wrong and flat out an unacceptable business model. I assure you if you punish the merchant when appropriate, like getting orders wrong, then I'm sure they will start reading the orders correctly. Keep my money that you stole from me and other customers, Mr Merchant and Uber Eats. I'm not in need of that, you are. I am happy to continue to post everywhere I can about your flawed business and lack of respect for customers. Go ahead and stand by your merchants when they continuously get orders wrong and ignore your customers. Without customers there would be no need for merchants and Uber Eats. Taking my business elsewhere. Goodbye.

I didnt get my order. And i was not refunded for it i will never order from uber eats again'. I talked to customer service they told me courier did not provide notes or a picture of my order so they know i didn't receive it but they still didnt refund me or atleast send me a credit. So ridiculous i will never order from here again!

Tonight we ordered two hours ahead on Uber Eats. Ordering was simple and our Uber Eats driver was even early to the restaurant to pick up the food. The amount was $144 including tip. The distance from the restaurant to our address was approximately one half hour. We followed her delivery progress on the app. When she was approximately 10 minutes away, the order was suddenly cancelled—no explanation. At that moment, all driver information, including contact information, was cancelled. We were astonished. Immediately, my husband called the restaurant to ensure our order was picked up-it was. Then, we called customer service for Uber Eats and got someone who was extremely apologetic, but said that there was no way for her to contact the driver to find out why the order was cancelled 10 minutes out. It was inane. They did credit back our payment and tip, to their credit. But we were left without a meal for our family of 6! Oh, and my husband got a text a bit later saying it was cancelled because of the restaurant—clearly a lie. We will not be placing delivery orders in the future with Uber Eats.

I tried to order a pizza to my friends house where I was at and as I tried to put the order through the app some reason reverted back to my home address. I canceled the order and redid it to where I was at and then I find out that Uber wants to charge me twice saying that the merchant started making my food but that's impossible it was one seconds, and not to mention I didn't cancel the order. I only canceled to change the address, so I again redid the order, same food to the same merchant so if they had started making my food, it would be great because they were delivering it to me, but for some reason Uber is trying to rob me and make me pay twice so I need to dispute it with my credit card and I'm going to review them and write to the Better Business Bureau. The customer service is absolutely horrifying.

This is so uncalled for... UberEats is so awful make you pay your hard earned money for items that arrive soggy, cold, or just down right grose. I have had many issues that some they have refunded buy lately I have had some issues with Checkers where they did not flow instructions and had onion which makes me sick and other items were supposed to be removed and yet they still charge me after my food arriving with everything requested on it. The food was not the best in tasting the order was wrong or the items were missing this happens alot and we can't return the food but they make us pay for it and steal our money they have crappy customer service and this is illegal stealing our money and I'm asking legally what can be done for this I would NEVER use Uber Eats stay away from them they lie, steal money, and deliver $#*!ty food let the restaurants do this to us steal money from us for food we can not even eat... I get sick on onions and they allowd this to happen... keep away from Uber Eats...

The delivery person should still be fired but Uber Eats made things right!
His name is Mohamed. Shameless person!
Thank you Uber Eats.

The driver got lost and just never came. Customer service is a $#*!ing joke! They did nothing to help.

Never got my refund back. They spam. Never useing this company ever ever ever ever again. Head up people don't use this app