Uber Eats

Uber used to be a an asset, not a liability (blessing not a curse). These days … wow! Out of the past 7 orders … they have cheated me, lied, didn't deliver, but made certain to charge me — then had the audacity to tell me that my delivery was not eligible for refund. Suck it up. I have had the fight to have any type of compensation.

Today, I tried redeeming their offer of a 75% off Uber cash. Once again, I am being lied to, treated out of my order. If I could sue Uber over the frustration, anger, loss of many dollars, and time, I would. Today, Mark, the end of my relationship with Uber. Even if you had the best luck in the world, you would not be able to engage them directly.

The deliver driver did not speak English! He sat my food in a building next door took a picture and left! 50 dollars worth of food! My kids were hungry and unable to eat! Uber customer service refused to refund my money! And doesn't the driver need your code once he drops off the food!? He had no code because he me er came! The worst app ever it needs to be SHUT DOWN

I was sending food to a friend with a sick child. After two hours of delays I called the restaurant only to find out they don't work with Uber eats. The whole time the app kept showing they were 10 minutes out and I had a pending transaction on my credit card. Never again!

Worst customer service experience, liars!
I placed an order which had buy one get one free promotion going on. Immediately after placing the order, I realized the promotion did not apply and I was overcharged. I called the restaurant and they said they cannot do anything. I contacted Uber eats support, who on chat asked for screenshots, and when provided, said price will be adjusted and I should wait. The charge finalized and price was not adjusted. I contacted them again, they told me they cannot do anything because I contacted them after 48 hours! I explained multiple times that I had contacted immediately and was told to wait and now I am being told that I should have contacted immediately. After getting same message again, the chat was ended by Uber. It is not about the miniscule charge of extra 10 dollars but a matter of principle, they are a money greedy company with shady customer service practices. Going to delete this app and switch to grubhub.

They keep sending me emails with a promo, let me pick my food, add it to my cart, apply the promo, then I pay and it says they cant apply the promo I picked even though it shows as available. Then they almost immediately send me another email saying dont lose your promo, so I do it all again, only to have the same thing happen. I think it's a scam so people will take the time and effort to order the food and anticipate it, then at the last minute, the promo fails, so they'll order it anyway at full price. So disappointing they keep luring me in with the promise of a discount. Which They automatically apply- then say it's no good. I have complained before via chat and they basically were like sorry, not sorry. You'd think I'd learn, but I keep getting sucked in by their emails saying 'hurry- don't lose this deal'.

Use a different app. If the driver steals your food (or, my coffee in this case) Uber will refuse to refund if you are too new or - get this - you have reached your refund limit. What business supports drivers stealing?

Use a different app. I have never, EVER had this much trouble ordering delivery. I ordered twice, and both times were awful.

One more time...use a different app.

Don't use this app they send their drivers to multiple locations and they are always late to bring my order which I receive cold or damage then their customer service keeps repeating their apologies with nothing to do!

Customer service is a nightmare. I was basically called a liar and upon my insistence of them contacting the delivery person it was established my order was never delivered. Horrible way to treat customers.

They keep dropping off refrigerated items at front door with no ringing of doorbell to-let us know they have delivered item.
We now have had to throw out items they left at front door due to sitting out all day. No refund on items which happened 5 times. We called complaining and all they did was apologize for the inconvenience. I asked the lady to please stop apologizing and just have this stop happening.

Who cares. Their web site is so terribly designed why even rate their service. It's like you need a microscope to examine gem's. And we are talking about food here. Pick through it if you want. I'll just pay extra for worse service better presented.

Absolutely ridiculously overpriced- the hike the prices and add delivery and you're expected to tip on top of everything, basically you're spending min $30 more likely $50-$60 for a single meal. What is the point you might as well dine in at these prices. I will never give this company my hard earned money.

I ordered a meal from Chipotle and used the Uber Eats delivery through them. I never received my meal. Please don't use this service. Their customer support was horrendous. After chatting with them for over 2 hours, (You can't reach anyone directly.) they finally agreed to reimburse me my money. Of course, they say that will take 5 business days. What a joke.

I placed an order today for $26. After Uber Eats added all their BS ‘fees', including a $9.99 DELIVERY FEE, I ended up paying $45.98! Double the price of the food. This service is daylight robbery. They suck and are taking advantage of consumers.

Items ordered and paid for are frequently missing. In Miami there is a serious language barrier. Most delivery drivers do not speak English and you cannot address an issue directly. They just drive away. The "Help" feature on the App provides pre-made, impersonal responses.

Never order from Uber eats.The prices are high.I ordered chili chicken and rice for my order and they got it completely wrong.They refused to give me a refund or any sort of compensation.They do not care about their customers.The customer service people are rude.

Should receive a negative star - review.
Upon being a gold member, I have paid extra fees for agents to deny my request for corporate (11 times) had my account threatened for reporting violations, missing food, unsanitary/unhealthy food items, wrong orders, food being added after informing of allergic reactions to wrong items on food, ect. Apparently when restaurants charge your cc for items they give you, you report to Uber, Uber penalizes the customer for reporting these thefts, dishonest/unsanitary driver's(some, not all), missing/cold/rotten food, all of which is categorized by Uber within the Uber app and outlined when a customer becomes a member, because Uber is so thirsty/hard up for businesses to contract with them, they (Uber eats) excuses theft, stolen funds, falsifying/incorrect items, then send you an email as if you (customer) hurts the community and business practices because you (customer) are reporting theft, no orders being delivered, wrong orders, ect.

Horrible service. Order read error, no confirmation that food order went through, then food arrived without my knowledge sat outside for over 3 hours and would not refund me. Absolutely awful customer services.

Probably the worst app I have ever used. My food arrived cold multiple times, I have called customer support only from them to say it's nothing they can do. That's not okay when you a spending $20-30.

I just received a "promo code" less than 24 hours ago. And of course it was invalid. Uber honestly just $#*!s people over. $#*!s always missing from orders, drivers don't know where the hell they're going. Foods cold, items missing. Just not good service. Great concept! Terrible execution, but everyone's making money. The American Dream

Made a purchase for 49.56 and they charged my card 59.57. Their customer service people are ignorant and useless and wanna pass you off to someone through email! NEVER will I use them again! BEWARE of them taking more than what is owed.

I'd give them a zero if it was an option. My account was hacked 4 times in one day. Uber says there's no record of the charges, so they won't pay me back. I now have my bank and a lawyer involved. Do not use them, your info is not safe.

Normally I'm ok using the app to contact customer service, but not when I have an issue that requires immediate assistance. Not offering a phone support line is cheap, unethical, and very lazy on Uber's part (there is a number if you search the net wide... and I mean wide, but it's an answering service that instructs you to use the app then hangs up on you). Email - no reply also. Crucial components of my order were missing. Not sure if I'll be getting a refund, hours later still waiting to hear back from their not so helpful app "support". Very UNenjoyable meals, lacking the very thing that makes them, and no way to get help on the spot when I needed it. Instead, left to source food elsewhere or eat substandard, full-priced meals, whilst feeling ripped off without suitable recourse.

On Maui, stuck at hotel. Placed an order, waited 1 1/2 hours only to have Uber Eats cancel. Hungry kids and a restaurant curfew. They offered no help or explanation. The restaurant had not even heard about the order.