Uber Eats

Go with Doordash instead! I ordered 1 item from 1.1 miles from my home. It took over an hour to come and never would have if I didn't bring to their attention that the driver had not moved! I asked to be reimbursed for the express delivery charge which advertises that it will be delivered within 5 minutes and they said they could not afford to do that LOL! Uber cannot afford to refund me a delivery charge of $2.99? Give me a break. When I tried to explain that this was not acceptable, she ended the chat.

In the same day, one order was canceled when it was a minute away (I do not live in a complex or anything that could be considered difficult to get around) and another order placed itself due to a glitch on the app. When I attempted to find a hotline or customer support I was first greeted by a chat robot and then a useless representative who when did not know what to say simply inserted the same pre-written response. That day I had to place another order with the money refunded (which should come with a free delivery as well) and my order which was 1 sandwich from a subway less than 2 miles away arrived 45 minutes later, cold and dripping from the bag. The order which I never placed ended up only refunding me 7 dollars from a total of 30 (cancellation fee?) even after cancelling less than 30 seconds after. Very dissatisfied and this is not the first time.

I received my pizza it was cold.uber says that they never guaranteed the temperature. It took forever, and there was a big black ant in my pizza box. Again no responsibility on ubers part. My food felt like it was last in line to be delivered, because I tipped less than 4 dollars. That's the only rational reason why I can think why it took over 40 minutes to deliver it. And I'm sure that was enough time for a bug to enter my pizza box from the driver's car. I mean there's no one making sure that it's sanitary food delivery. We'll I guess Mr ant was added protein. You lost me as a customer.

Everything that could have gone wrong, did.
- We never got our food. The delivery driver gave our food to someone else
- Customer service was robotic and unsympathetic, and took forever to process a refund (which still hasn't hit)
- Service promised a supervisor would call, which never happened
Try Door Dash or one of the other services. Not these guys.

The driver confirmed a grocery collection and then didn't move on the tracker for over an hour! It looks like the driver was outside their home, as it is residential street and not road that would have traffic on it for OVER AN HOUR!
Messaged the driver, no response! Called uber eats support, got passed round to 4 different people having to repeat my same problem only for them to put the phone down on me! They then called me back and hung up on me, as soon as answered. (Was in "great" signal area). The offer of a £5 credit is unsatisfactory for the service received today. Really unhappy and not what I expect. I want someone from the Uber eats team to contact me immediately.

A lot of the drivers are very rude. I had one driver drop my food off at the wrong house and she gave ME an attitude when I told her. Another time a delivery driver sent me a text saying "you want your food or what?" When the instructions clearly said to leave at the door. I never use them unless I have no other choice.

Terrible customer service. Overcharge a minimum of $10. No matter what you won't pay less than$20 with the fees and ridiculous taxes. They refund you only %20 of what you paid without letting you appeal. Sharess your credit card information to the driver. Uber one does nothing, it says it's saving you more but also increased the original amount of the product so you only save a few cents. Doesn't control how the driver handles your food, meaning it can be tampered with.

Today is my sons birthday so I made my FIRST order on Uber Eats for wings for the whole family. The total amount of the order was $65.00. My food was never delivered and when I called customer service I was told that it was my fault I put the restaurant as the delivery address. I am positive I put in my home address but even if I made a MISTAKE… common since would tell you that the food isn't suppose to be delivered at the restaurant it was ordered from.
Customer service was rude and didn't make any attempt to resolve this situation. They could care less. The last of my money just gone. No birthday dinner for my son… In fact… no dinner at all as that was the last of my money. Thanks Uber Eats! I will never use you again and I will make sure everyone I know and every social media platform is aware of how heartless you are.

We were not in town to receive an accidental placed order but order eats didn't cancel and Provide me a refund for it. The food just got delivered and stayed there two days before we can throw it as it is. This is so disappointing! Beyond frustrating!

Uber Eats review…

This company is a scam!
Most of the time the order is wrong, missing half of what you wanted, cold and disgusting after waiting over an hour, or simply just never shows up.
Want to talk to a supervisor? Calling customer service? Good luck on that. Useless! NO help whatsoever! They will NOT call you back. You can put in unlimited number of complaints until your black and blue in the face, they don't listen and will still charge you. Email? Again…. Useless! They continue to repeat how sorry they are and this order isn't eligible for a refund at this time.

This is the worst service in the US. Do NOT use them. You will end up like the rest of us. Upset!
I tried DoorDash. Had another hiccup. I couldn't find my food because the driver left my food in the bushes! I complained and received a full refund. Now that's great service! DoorDash is legit!

I wish I could give 0 stars. My food was ordered at 8:37; it was done around 8:50. The store is 10 minutes away. I got my food at 9:25 because the driver had several stops. My food was cold and soggy, but they can't refund me. Their service is horrible! The only reason I didn't add a picture is that I took the image on the Uber site and sent it to them, and by that time, I threw the food out.

Appalling service. Charge you multiple times for multiple orders you never made and wrongly too with no chance of refunds if transactions more than 48hours. (e.g. Discovered one transaction that got charged 5 times on same time period. One of many transactions for last 3-4 months). Will not check on fraudulent transactions. No real way of getting a satisfactory result from them if you got a query. Have deleted all my info from the wallet in case of fraud and will not be using this fraudulent place again.

My partner ordered UberEats while she was at work, so I was waiting outside at the mailbox for the driver. Jasmine in her black Nissan Ultima zooms right by. I'm the only one standing on a suburban street. Goes out of sight. Comes back, goes right on by. I realize there's an issue, so I point at the number on my mailbox 7421 in 3" luminous numbers. She comes back, stops and says "Is this 7421?" I was astonished! I asked "Can you honestly not see these numbers?" The driver then threw my food on me. Uber promised to refund the cost of the meal, and send a replacement meal, but walked that back an hour later. Instead, I got no food and they charged me $8 for the privilege of being attacked. Police were involved, and incident report taken. Beware! If your Uber driver is a very large black woman named Jasmine, you're probably better off just cutting your losses and forgetting about the food. That thing is stone blind and on a steroid rage.

I would never recommend Uber eats to anyone ever again. 2 driver stole our order. My husband is on the phone with them now and they are no help. Trying to argue saying we got our order when we clearly didn't. One lady hung up on my husband and and the second one didn't want to let him talk to their supervisor and she also hung up in his face. They do not value their customer. Clearly if you drop off the food you will get a picture. I mean this from the bottom of my heart FORGET THEM!

Driver apparently got lost and tried to blame it on Uber even though the app had my address correct. He called at 10 after the hour and said he left the pizza on the porch. There was no pizza. At 40 minutes after the hour he delivered cold pizza. Not recommended. Especially since they raised the price of every item that you're buying and at a fee and ask for a tip

They refuse to refund me for product that was not delivered. Then they put a block refunds alert on my account regardless of the fact that the past 3 incidents were the fault of driver who didn't deliver. Their responses are automated and calling customer service is a waste of time. When you order with Uber, the customer is always wrong!

The worse customer service I've ever had to deal with! After receiving a completely incorrect order, I complained and even sent photo evidence they requested. I was then told I would receive a full refund. After several days had past and still no refund, I got in contact again, only to be told I can't receive a refund because the 48 hour window had past! Absolutely furious! I shall be deleting the app and NEVER order from them in the future!

About 90% of my orders have missing items, incorrect food, or it arrives cold. Uber Eats after a while for not refund you for these consistent mistakes made on there and the restaurants end. So you're paying for food you didn't receive or poor quality. I do not recommend Uber eats to anyone. They don't seem to care or be concerned with my experiences.

My food arrived completely burned down. Wanted to speak to a customer service requesting a refund but there is no one to call because the phone line isn't accepting calls from customers at this time…. What a shame … I have been always ordering from UberEats but this app became a trash that no longer cars about their clients.

This app was absolutely terrible the customer service isn't helpful at all there useless & don't care for helping a customer in need the ppl are so stupid it hurts it'll feel like ur loosing brain cells talking to them i absolutely hate uber eats they refuse to give back refunds they never make sense even if something happens on their end they don't help with it at all it's like a shrug for them bc there not going through it i don't know how many times there were incidents for me & my partner we're suppose to get our refund but they refuse i just regret ever getting this app i deleted it & won't ever use it again bad customer service back uber drivers & just a bad company in general don't waste ur time or money on uber eats or uber it's not worth it at all it gets u no were when ur in need for help $#*! uber eats & uber go to the underworld $#*!.

I am a small business owner where the service of Uber Eats is provided, they cancelled my account at the end of July 2022 and still owe me money, I have emailed them and even called their customer service number and no one gives you a straight answer. If you are a hard working person that wakes up to run your business be careful with them. They leave you hanging, no professionalism a lack of respect towards their customers.

Do not drive for Uber eats. Monday 4/17, I attempted to put in a new debit card and it has been nothing but hell. It is now Wednesday 4/19 and I still don't have access to my money. The investigation department has no number to call. That investigation department has lied saying they have contacted me. All they do is send you chats on how to enter financial information and I continue to get the same entry errors. Uber phone support does not care about staff. When they do chat with you, you never get a response. It's to mental and emotionally tiring. If you want headaches, stress, treated like $#*! and hung up on multiple times, then uber eats is for you. Don't drive for them.

Tells me food places can deliver still but when I finally do all the ordering and try to hit confirm it's now not available. Before this I've had problems too but gave it another try but honestly the worst app I've ever had. Total trash! Better off with accounts that will for-sure get your food and be straight up with you, not let you do all the work to then explain you can't place an order. Never had any trouble w other accounts thought this was better but I was terribly wrong