Uber Eats

Idk how anyone can use such an unreliable company. I placed an order 4 whole hours in advance and they still managed to not be able to deliver the food when I spoke to the driver who said he was at the spot picking up the food…insane that this company is still in business. I'll keep my cash but thanks…deleted this account as well.

Don't use them
Ordered groceries £51.99 yesterday from Co-op Carlton parade Orpington, never arrived. They charged my pay pal. Showed in their app delivered, trying to call their customer service to my shock it is only for ongoing orders, and mine is not. Messaged them many times no reply. This is serious and frustrating. No reply for two days leaving customers with no feedback it is appalling. Not only waist of money but time and trust.

After waiting 1.5 hours my order was missing items. After spending $146 I expect some sort of explanation. The restaurant deferred to Uber Eats who then said they couldn't refund. No explanation and no reason. I continued inquiring as to "why" and they couldn't explain. Horrible customer service will not be using again.

I've used Uber a ton, recently I feel like they've gone down hill. My order was delivered to the wrong address, even tho I had the correct one on the app. I contacted Uber and they told me my meal was not eligible for a refund. Which makes no sense, your driver literally took it to the wrong place and I did not receive my order. They offered me a 5$ credit on my account for this inconvenience. After much going back and forth, they finally refunded me. But I 100% will never use Uber eats ever again.

I order from a particular restaurant that only provides delivery through Uber eats. The restaurant is fine, it's Uber eats that sucks. Biggest gripe is customer service. Uber eats is another one of these companies that makes it virtually impossible to contact a real human being. I had a problem with their web interface randomly switching the language on their website. I tried to contact them to see if we could solve the problem. Not a chance. No contact email, no phone number, no nothing.
Customer service is a big thing for me. If your company is not willing to provide me with some sort of contact method, then you don't need and won't get my money. PERIOD!

I have really tried to be a fan of Uber Eats. I have used this service 3-5 times a week and have defended their poor execution. I have reached my limit. I ordered and did not receive one of three meals I ordered. That's a 33% miss rate. That's terrible. I am sorry, but
It is not good at all. Refund, great. I still didn't get m meal. And if I want it, I have to order again and pay another driver a tip. How does that make sense? It doesn't. Good idea gone wrong.

What an incredible rip off. I got Chick-fil-a and thought it was pretty over priced so when I got home I pulled up their online menu to compare the price for pickup to the price I paid Uber.

First thing is notice it that the menu items are 30 percent more expensive on the Uber menu.

Then there is a 3.16 "Service Fee"

Then 1.99 Delivery fee.

Then a tip for the driver, 4.13

So ordering my food at the store or online for pickup for my Chicken sammich and chocolate milkshake would have cost 10.44. Final cost through Uber Eats, 24.78

Never again.

Not that I like any of the food delivery apps as they are ripping off customers with their myriad opaque fees. However, I have found that Uber Eats is worse. Not for opaque fees so much but in the delivery process itself. Since it's an Uber driver who will be delivering the food oftentimes the driver makes at least one stop before delivering our food. Thus, it's a pain if one is in a hurry to eat and worse the food is oftentimes lukewarm when it's delivered due to their additional stops.

A girl Rachel delivered my food yesterday, and I put it in my refrigerator because I had to leave unexpectedly. Later that night I got home starving and was so happy I have food at the house. I've worked over 70 hours and six days and I'm tired of eating sandwiches. And then found out that the girl stole my food. I was soooooo upset. And she got a good tip too. What a waste of my hard earned money going to another driver who doesn't meet the requirements. She should be fired.

Uber Eats is a joke. I only use it when I want a restaurant that's not in Door Dash! The hidden fees and up charges and delivery fees make your food cost twice as much! That's too much! Awful service if the order arrives too late or cold! They could care less!

Not only every single item was overcharged, they showed one total amount to pay at the time, but later I found that they have charged my card 25% more (by not honouring a promotion that showed when I ordered. On top of that they also had the cheek to add another £6.50 for various excuses. So, they charged my card over £40 for what would have cost half that in store. What a joke!

Uber Eats just cancelled my order without notice after a 2 hour wait. No compensation or anything. Don't order from here. They are awful. Last time we used them they allowed a driver to steal my husband's sunglasses. We will never be using them again.

I ordered medicine from local walgreens for my sick child. I have no car and in a state I'm not originally from. Ordering was easy...10 min before the delivery was due the driver canceled my order... no explanation, and for any reason the driver can cancel. I literally had three items on order.

So I wasted almost an hour waiting for medicine that would never come. Contacted customer service and their resolution was to give the driver a bad rating. NOT RELIABLE

Never received my food. Customer service claimed he waited 10 minutes. Never even texted me! He didn't even come, I was on patio in front of house the whole time. Customer service is no help! Driver is eating my food and spending my tip! Do t waste your time or money!

I ordered food worth $20 and for some reason I cancelled it in next 5 mints but they charged me $15 as cancellation charges. Which was completely wrong as i was not told before that i was going to charge a cancellation fees and after that work when i get connected to customer support they were so rude and just cut the conversation in between. Overall i was charged $15 for absolutely nothing. Experienced terrible terms of conditions and worst customer service at all.

Placed an order through Uber Eats, paid entirely too much. Watching the driver circle the neighborhood, then the order is cancelled. Attempted to settle through customer service of Uber Eats. NO help at all! Poorest experience ever. I will never use or recommend uber eats to anyone.

I ordered some food there and less then a minute realized it was getting sent to the wrong address,so I cancelled it right away and they still want to charge me for the full order and tip for food I won't even get.I will never,ever order from them ever again...They are truly scammers.!They need to close them down.Please be aware of this business.

I'm sick and tired of Uber eats they overcharge people and there's no number for customer service listed they take you to mini hoops to get someone help. Today I ordered 40 some odd dollars worth of food from A restaurant and is soon as the driver pick it up not even five minutes later like three minutes later I get a message stores order canceled and the driver ran into a problem. This is the third time this is happened to someone in my household the drive is a picking up the food and then they Cancel the order and knowing that they can't take the food back to the restaurant. That's some $#*!ed up $#*! and I'm tired of it something needs to happen. Uber eats don't even offer to compensate the customer for not having their food this $#*! is crazy and I am no longer under any circumstances using the Uber platform.

Has terrible, terrible customer service. Seems like all they want out of you is your money. You need to spend more money to actually use Uber One benefits which baffles me. Half of the times I used Uber Eats I always had to report to customer service because of issues with timing. The agents don't really care they will feed you anything to get you off the line and the refund policy is a bit twisted. Don't recommend you're better off using doordash or grubhub

The delivery driver rang me 3x and i confirmed my address details. They could not speak or understand English properly. Uber Eats have refused to refund me. The are basically thieves. I don't know what the service is like outside London but inside London is is absolutely appalling

Tried to order take out from down the street, too busy at work to go myself, restaurant is maybe 1 minute drive, and app is saying they are busy and that's too far. I'm sorry, I thought this was a delivery service? Will never use this app again.

I complained to Uber Support, but no resolution to date. "Barbara" delivered a pizza with a piece missing out of the box. I discarded the entire pizza as who knows what else she did after getting into my food! Gutsy, rude and I will never order from them again. My advice, try a different food delivery app. I sure will!

I'd give this trash excuse of a food delivery zero stars if I could. One star is too generous. Uber driver shows up with half the order so instead of accepting it, I give it back and call the restaurant. I explain to them the situation, they suggest I reach out to Uber and cancel the order to receive a refund.

So I contact Uber support, explained the situation. This was a $30 order and all the representative wanted to refund me back was $3.99. Losing my patience I threatened to report them to the FTC and have my bank reverse the charge. After all was said and done I ended up getting at least $28 excluding the tip.

I did the right thing and gave the order back so I don't understand why I was given such a hard time. This happened on another occasion, order was screwed up but I just counted the loss. This company is trash and I'll never use them again. Btw, the name of the customer rep's name was Bev. Don't even know why she has a job. Awful customer service skills.