Uber Eats

Tried first order with UberEats tonight and I learned my lesson! Will never order again. Started an order using the app; got closer to checkout and saw $73 total for $59 worth of food with no explanation of the additional charges. Went to next screen, thinking the charges would be explained and I'd be given a chance to review, but instead the order submitted. I quickly hit the 'back' key in the app to go to the previous screens. Never got a text message order confirmation, nor any email receipt, and nothing showed up in the Activity tab of the app - so I naturally assumed somehow the order had not gone through. I ordered food from another place, picked it up, came home and started eating. 30 mins later, my UberEats order arrives and I see I was charged an additional $9 tip that I did NOT AUTHORIZE. Chatted with Uber support, no luck, refused to reimburse or even refund the 8.99 service fee. Well, lesson learned -- I'll never, ever use UberEats again.

I had a porno that was $25 off order with $1 minimum purchase. I ordered one chicken sandwich and two small orders of red beans and rice from Popeyes chicken... Total order was under $15. When I went to compete my order I was only charged $4 and some change. My order came on time it was fresh and hot. But something told me to check my transactions on my card. These guys charged me $21 and some change! Will never order from Uber Eats again! And of course there's nobody to call and speak to about the issue!

Do not use Uber eats for work or to get a meal. This company has been hacked! They shared my info which led to the theft of all my earnings and have done nothing to help me. I do not recommend them at all!

We ordered a lovely Easter brunch from Honey Baked Ham through Uber Eats. I received updates from Uber Eats reassuring me about the order, even one saying "the restaurant is preparing your order." I ordered weeks in advance, and then 10 minutes before it was to be delivered (the Sat before Easter brunch), Uber Ears sent a message saying the restaurant cancelled my order. I called the restaurant in a frenzy, and the lovely man working said Uber Eats forgot to send in all their orders, and there were many people in a pickle. Even though they're closed, he is letting us stop in to get some food. Uber Eats sucks. Honey Baked Ham is amazing. Give them all your business, just not through Uber Eats.

Order 1: Went to pick up the food, another driver took it already, order just disappeared, no comp.

Order 2: Went to the restaurant which apparently closed a few months ago.

Order 3: They lost the order, kept saying they were remaking it, never did.

Order 4: Restaurant is known for closing early and refusing to make anything after 7 P.M. This has been reported multiple times over the past 3 months.

The support is atrocious for drivers and customers.

It is my first and last time using the service. I got the address wrong from Avenue to Street. We contacted the driver. He responded and got the right address and said he was on his way. 20 minutes later (more than enough time) the driver no longer responds and I have to dig through sites to contact someone to find out they cancelled our order and were charging us and didn't even let us know! Very unimpressed.

Say spend over $30 and get a free mozzarella stick so much well sticks were never taking off I will stop jazz for them they weren't on there till after I hit pay and then they were added on afterwards

I had 2 orders coming with the same driver. 1 order from 7-eleven and the other order from dennys. Both orders had the same verification code. Driver shows up to my door with only 7-eleven order. I put in code on her phone and shut the door then opened bag to c only 7-eleven order so I rushed back out and stopped
Her at the elevator. She doesn't speak no English and I speak no Spanish so we use translation and she says she will bring order back but never does. I call customer service and they said because I put the pin in I will not receive a refund. So I'm out of $26 for food I never received. This is just crazy it's called legal robbery and something needs to b done about this asap. They don't even deserve 1 star

I am a diamond level uber eats driver and their support is absolutely horrible. You have to speak with multiple people, that do not have a clear understanding of the English language, and they do not solve any of the problems. Also, they do not pay consistently with their promotions. I have spent over 4 hours this week, spoke with 14 different people, and not a single CSR was able to help because you are calling a call center somewhere in India. I highly suggest that you do not work for uber eats.

Uber eat took tips money out from my card without my consent, I tip the driver cash when she met me at the door. After she left Uber eat send me e-mail recipe and show they add extra 20% tip without my approval. Ain't goin to order from them again

Uber eats sent me a 25$ coupon to place first order. I clicked on the promo code and placed an order. I looked at my bank account and they didn't give me a discount. Be careful when placing your first order they will screw you over, if you attempt to cancel the order they will charge you 80% of the total order. This initial order promo code is a scam.

I ordered something from Uber Eats that was expected to arrive at 7:20 PM. It ended up arriving past 8:50 PM. When I told customer service, their only response was that they could cancel it. This was when the food had already been packaged and was in the Uber driver's car. So that meant the only thing that would be done is the food would be returned to the restaurant and ultimately thrown out. They would not provide any credit or sincerely apologize for this. They said the latest delivery time would be 7:55 so this was a significant difference, and I ended up buying another dinner by 8:00 PM, since I was hungry and wanted something to eat. They were not a good service, and not helpful at all.

Do not use this company and sure as hell don't give them any credit card data. They will steal you blind with made up food orders. Our bank just closed a fraud investigation and refunded as over $1000. Recap: Don't use them. Pick up your food yourself!

I had $5 in uber cash because they screwed up my order. I attempted to use it on an order and a message saying I owed them $5 and they just went ahead and took it out of my account without my permission. I now only have $4 in uber cash for an unknown reason and am trying to use it now? I do not seem to be able to apply it to my order. I don't know if uber cash is just for S&G or if it is something that can actually be used. I contacted them about this in their chat and was told someone would email me shortly but given my past experiences with their customer service I do not actually expect to hear back.

I will no longer be using uber eats as of two days ago. Most of my delivers are delivered problematic. Uber eats determined that did not matter to them even if most of my food order is missing. Uber eats put a refund lock on my account so I could not get a refund. I had argument with a few of them about that not being my fault. But at the end of all of that I ended up deleting my account. The policy is horrible because if I fully pay for my food I expect my full correct order to be delivered. So they definitely lost a customer.

We've ordered twice in the last week. Both from sonic. First time foot long was missing. Tonight the large tots we're 2/3 empty. Are the drivers taking the food? Uber eats offered $5 credit the first time which I didn't receive off this order and tonight, nothing. Time to switch to Door Dash.

I ordered 2 items from a local restaurant, one item was about $12.00 and the other was around $28.00. I was originally charged $45.69 and then the total charge changed twice - next one was $53.80 ans then another $8.11 charge was added so almost $64 for an app and an entre! I will NEVER use Uber Eats again, horrible rip off! And Not transparent about charges at all!

I cannot believe a company would stay in business operating the way they do. I had an issue and they delivered the wrong order via a rude delivery guy. Tried to get on customer service and they kept telling me oh it's a unique situation and I have to transfer you. Hours later still not resolved. Stay away from this company.

I contacted Uber Eats 2 days ago after I discovered my debit card was stolen and needed to get information about the order placed. I had to Google a number for customer service since none are posted on the website or on the app. And I had to create an account just to get through to customer service in the first place. And here we are 2 days later and no more information. There are no direct numbers for any department nor can they transfer me to a supervisor, but supposedly someone will call me back today. Absolutely ridiculous, I will never order through Uber Eats ever!

Half of my order came missing and when I came to call them they didn't answer.
No drinks knowing I ordered 4 (555ml) beverages nothing came with it and the food came tasteless, cold, and the yoghurt & Hot sauce were mixed together which made me vomit.
Never Order again!
$#*! you! You ruined my day.
Give me my money back!

Ubers "priority" service means your food waits for an hour whilst the courier sits outside the restaurant. Cold soggy food delivered over an hour after the order was placed. We paid extra for the priority service. Customer services useless. Do not use them unless you want inedible food and terrible service!
Photos show the time order was ready at the restaurant, time delivered, and state received in.

They ripped me off $24.21, first time and last time using them back to skip the dishes. They were way better. Uber sent me a receipt for full amount, did not show my $20 promo taking off c I canceled and the card

Beware of using Uber Eats! Customer service is terrible! They won't help you and will just end the chat when they don't like what you are telling them! I cancelled my order within 5 mins of ordering it but they still charged me saying the food is ready! How can be the food ready within 5 mins? If I could give this zero stars I would. Don't use this app.