Uber Eats

I order from Buster American Kitchen. I didn't want a burger anymore an I figured the fries would be cold. I canceled the order 1-2 min after I submitted it. I try to contact someone but all they said was I can't get my money because the order was accepted. Mind u I ordered from Friday's instead. So they took $28 plus charges from them plus tip smfh. I don't think I will use this app anymore.

When a restaurant fails, Uber refuses to refund. When ordering from some merchants the prices jump from how they are listed to a much higher cost at checkout. They raise the price of the items from what they cost in-store. The support is rude and useless. Missing items are common. Some drivers cannot find an address. It is very hard to understand the call takers when calling support.

I have used Uber Eats frequently and 90 % of the time there is something missing from my order. I am finally done using them as so disgusted from the lack of service of my orders and by the company as a whole to work with me regarding screwed up orders.

I see why they are low rated, when an item is missing from your order and you report it they may give you a refund the first time but if you have the misfortune of ordering from restaurants that are careless often, they say they cannot give you any more refunds but they call it a price adjustment- as if it isn't fraudulent to charge for something that is not delivered… And the agents who will chat with you from God knows what country have nothing but a script that they can repeat over and over and over.

On 8/16/2023 I ordered from a BBQ restaurant in Topeka Kansas and told them that I wanted it delivered by 7:00 pm but we never received it. At 7:40 we called the restaurant and they told us that the food was ready and waiting but no one had come and picked it up, it was then that we were told that the order was scheduled for tomorrow, so we had to go get it. We were given a phone number for Uber eats customer service, we called but all we got was a message "an error has occurred" we also tried texting them but we're on a site called Howly and got a response from them that they would send the report to their "experts" and wanted us to sign up with Howly.com for $1 for the first month and $49 after that.we feel we have been ripped off. And we won't be. Using them again.

I have just gotten off the phone with your support staff. 3 times in one week, I was overcharged, not receiving the 2 for 1 discount advertised for Sunny Jims in Pittsburgh, PA. After finding this, I went back and found I have been overcharged TWELVE TIMES from Sunny Jims since August 2,2023, not once getting the 2 for 1 promotion price. If you look at my account you will see I use your service 7 days a week, sometimes twice in one day. Your rep tells me there will be no refund of the $120.00 stolen from me in little more than a month, as those transactions are more than 48 hours old. It appears that Uber may be doing this intentionally to steal from a loyal customer. Is this how you reward me for spending thousands of dollars with Uber? The last insult was the rep I chatted to refusing to send me higher up the chain of command.

Thoroughly disgusted

The worst app ever. The drivers rarely follow instructions. They don't want to deliver to your door. Newsflash, I order delivery because I can't, or don't want to leave my home. The laziest, worst drivers. Food is ALWAYS cold. Expect for your delivery to take forever, only to not arrive, and if it does, it's cold and left in your lobby or at the wrong address. HATE this app

Tonight I ordered a $60 order from Uber eats picking up at Wawa and this is the third time that they have forgotten almost half if not more than half than the order placed. Even after tipping the driver above 20% the full order has never been received every time I've used the app. Please do better Uber Eats.

Made the order for $116 and accidentally put a wrong address. Cancelled the order in 3 minutes but they already charged me and refused to return money to my credit card. They refused to deliver to new address either, so my husband had to pick up the order by himself not to lose money((( It was my first and last experience with Uber eats delivery. Not recommended to anyone!

I have been ordering from the restaurants that offer free delivery after 20$
Yet I have been charged delivery, regardless.
And they will not rectify.
All 'falsely advertised' and they will mot correct this gross level of theft.
I have a TON of additional evidence.
Do NOT use UBER eats

Uber eats essentially stole money from me - I put $30 credit on my account and then kept getting errors when trying to actually order any food. When I contacted customer support repeatedly, I got the same boilerplate response over and over without any resolution. Now I can't use that money and they won't refund me. Horrible!

I received an email from Uber giving me 50% off an order of $50 or more for groceries. Great! I placed an order at Safeway to be delivered the following day. Little did I know that I could not edit the order or chat with the person doing my shopping. Nor was I notified of any changes or substitutions. The order was scheduled for 5-6 pm. It got here almost an hour early, and I was not notified of that either. I ordered 2 of the 2 liter bottles of soda. They were out so I had put down to get a six pack of 16.9 oz bottles as a sub. Well, the shopper got me 2 of those, instead of the 1 I ordered. That cost an extra $6.58. I ordered 7 bananas. I received 7 pounds of HUGE bananas! Do you know how many bananas are in 7 pounds? 16! Look at the picture. I am so unhappy. I will never order groceries on Uber again. I can't even complain about this to them. There is no where to do that, so I am screwed!

Uber eats is the worst app ever they will not refund u anything even if it's not ur fault they made me wait forever to confirm my order and my kids were hungry about a whole hour then when I canceled it they still took my money.I called the support people and still no help they all where not helpful at all literally no one cared about me having to feed my kids and waiting.

Uber Eats has to be the worst company ever. Every time I order from uber eats they always change my driver. I placed an order from uber eats around 6pm. It is 7:11pm and I am still waiting for them to find me another driver because my first driver was driving like he didn't know where he was going. They are the worst when it comes to finding drivers. It should not take that long to find a driver. So if you're going to do takeout, do doordash. At this point, I am done with uber eats.

I can't think of any way to get worst food cold and incorrect to your house. From people on mopeds with cheeseburgers in between their feet to every taco in the order broken into pieces and cold. I will not use them again regardless of any promotions they are offering

The driver stated they could not find our house, and marked the order complete did not deliver never got our food and still charged us! Uber eats customer service would not refund our money! So very irritating! Will NEVER use them again! And I advise you to not use them as well.

Prices are overpriced... I paid 9 something without tip for a drink! The drink is 4 bucks plus uber eats charges two additional fees... thats bull $#*!. Also, I ordered a protein cookie and it wasnt instock... the least ubereats could do is exhange for a different flavor. Nope, the driver is lazy.

If I can give zero stars I would. I ordered food yesterday and we didn't get it. They sent a picture that we did but when we went to grab it it wasn't there. Nor did they follow instructions that I put for them to knock when they are there and leave the food. I put a tip as well with the order. But yet was told that I can not get a refund. Why is that.I didn't receive any thing and yet you just want to keep my money. That's just a waste. There is no replace nor refund are you kidding me. I am no longer going to us the app because this isn't the first time I didn't get a refund on missing items.

Does not honor vouchers. The app accepts the voucher and allows you to pay the balance. It even shows you a receipt after you order that shows it was used. But then they will charge the full amount and update the receipt after the fact.

When placing an order at a restaurant in Houston, Texas, the system processed the delivery to Florida. I tried to change the address or cancel the order, no one helped me. And they just charged the entire amount of the order. They said it was impossible to cancel or change. And return is not possible. And for this reason, it was generally possible to place an order at a Restaurant in one state with delivery in another state, despite the fact that my location is in the state of the restaurant. This is terrible service. I asked for a connection with a manager or supervisor. I just got cut off a few times. They just ignored my requests. I will close my account now as this is a terrible service.

I ordered an item from a convenience store. I was notified of an alternative choice being made by the shopper that I didn't want so I canceled. Cancellation resulted in nothing delivered and a non-refundable 18 dollar fee for the "preparation" which was nothing since this was a packaged item from a store. This treatment is after paying for Uber one for over a year and regularly using the service and tipping well. I will never support or suggest anything branded Uber to anyone. Poor treatment of honest customers is how a business is ruined.

I was driving for Uber eats for a very short time your payment for delivery is never accurate I decided to switch to to door dash a way better company but for one day I was working both apps I made 100.00 on Uber 75.00 on DD I transfered my pay for both Uber eats pay vanishes in thin air I call and chat with customer service explain my issues for 3 weeks no help they put me on hold hung up on me I still have yet to be paid...

I am appalled by the response from the customer service. Here's the situation: I placed an order with UberOne (the "premium" service) which was delivered late. They promised me a €5 compensation, but I never received it. I contacted customer service for information, and they assured me I would be fully refunded. However, after placing another order a few days later, I discovered that a product was missing from my order. I couldn't report it because I already had a refund in progress. In the end, I received neither compensation nor refund. I am very disappointed with how the customer service handled this situation.

I quote:
"We have reviewed your account and found that you have submitted multiple refund and adjustment requests for your orders.

For this reason, we are unable to adjust the price of this order.

Thank you for chatting with us today. Have a good day. Goodbye!"

This is false as I have never made any other request, and it is completely disrespectful.