Uber Eats

Does not refund people for missing items. You will receive a message saying the order is not eligible for refunds (which, wth does that even mean sir? You didn't deliver a product and still took my money)! When you follow it up they tell you it was their mistake and they will refund you. Weeks go by and they only refund you 10% of what they said they would. It's a constant battle to talk to ACTUAL GAWDAMN HUMAN BEINGS. People are out here fighting for their lives over a £23 refund from a money hungry corporate batard company worth 20billion. Jeeeeezaz help me I don't want to live on this planet anymore

Uber eats consistently has on numerous occasions put 40% coupons in my promo tab to reel me in, then when i create an order it and attempt to checkout it disappears

I then call them about it and ask "hey why is this happening" there answer on both occasions was "we reserve the right to cancel any promotion at will"

Which I understand but wouldnt promoting it to me then taking it away repeatedly but somewhere on the lines of bait and switch though there policy allows it im not sure if law does, i have contacted an attorney my phone number is *******132 if there is anyone experiencing similar issues i urge you to contact me as california has some of the strictest consumer protection laws in the united states, and I believe there may be actions for a class action lawsuit in which i personally will be seeking exemplary damages. Businesses that target and willingly take advantage of customers are unacceptable in my opinion, it really bothers me when big corps do things like this just because they can so i am going to do everything my power to promote change and ultimately a better experience for the consumer, at the cost of uber eats bottom line. Law trumps policy, and this to my knowledge is illegal.

I have images and videos to share as well
Video wont upload but will gladly send to anyone in the same predicament or willing to help just text number in post

For the first time placed an order, at the order confirmation message saw the address was wrong, tried to chage, impossible so I canceled it to place a second order for my hungry kid. This time changed address and placed a new order. The first place order was canceled probably at the next minute I realized address was wrong. But they charged me for both order saying the restaurant did already made the food! HOW IN THE WORLD THIS CAN BE TRUE.
I paid 130 dollars for 2 rolls of sushi and one soupe.
There is no costumer service realy, AI computer that is just sorry for you. Avoid them.

Order Date 9/26/24.
~5:30pm, order placed, estimated receiving time 70 mins.
~ 6:55pm map showed driver 2 min away, waited at the door.
~7:00pm driver messaged,"I am here", but in fact, he was somewhere closed not the right street.
Between ~7:00pm to ~7:34pm, messaged many times with driver to tell the correct street but he
Stuck in the dead lane between two streets. First time, I asked him to stay, I would find him, he said yes but
Drove away. After fooled around for 30 mins with my correct address to ubereats and him, when I ran to
Looked for him because I could saw his car's location. I got the message "order canceled", thought I told
Him staying there and I would go to his car.
~7:34pm, I returned home after ran to next street to look for the driver.

My $188 order was not charged. Someone could have had a free dinner.

UberEats took care of no complain at all! Even gives no answer for correcting direction to the wrong place.

Overcharge on anything and everything. Starting from the free meal that it suppose its free, you pay like $8. Supermarket they add like 30% extra on every item.

Ubereats put money off my bankaccount. I didt not order food and have never order by ubereats. I live in France and not in the USA. In the meantime i try the get my money back. Takes long time.

I have no app before this situation. But you need the contact helpdesk. Payment without ordening. How bizar! And it happens a lot of poeple.

Sent my food to the wrong address and still charged me for it! They will not refund me. Bad service, no help at all! They keep parroting the same words

Uber Eats screws over their drivers continuously. There is no way for a driver to know how much they'll actually be paid for a job prior to taking it. Uber shows an amount that's higher than what it may actually be. Uber took most of the money from a drop-off I did recently as they said I didn't complete it. Their GPS tracking, phone records, and conversation with the customer all show otherwise. A system glitch on their end prevented the ride from being "completed" on screen, so it wouldn't close it out. A few dollars taken from a million drivers will add up to millions in extra revenue for Uber. Was their computer glitch accidental or intentional as an avenue to take what isn't theirs? Don't be naive; large companies operate like this. I deleted my account after they wouldn't release my funds. Theft is theft. I hope some AI societal wide change puts them out of business and bankrupts them in the future. I've noticed that when large corporations steal there is little to no recourse for the people who were stolen from. Luckily, I never supported their ride service and I never will. If you're thinking of using them as a side hustle, I'd say become their competitor instead. Start your own thing locally via social media and keep all the profits yourself.

UberEats is Unethical and overcharges people. I recently ordered groceries, in this case just Water, and they overcharged me by 30%. On top of that they charged $10 fee and then I had to leave a tip. I know the exact number because the delivery person left the receipt.

When I reached out to their Customer Service, they told me they purposely mark up prices - and said ' Thanks for understanding!" What exactly am I understanding? That they are scamming me!

DO NOT ORDER FROM THIS COMPANY. YOU ARE BETTER OFF PICKING UP THE FOOD YOURSELF.

Disgusting service. I would not recommend anyone using it. These guys are a scammer. I ordered some groceries from Uber Eats. When I found that my prioritized item was not available, I told them to cancel the order and guess what they cancelled my order but refused to refund me. Zero refund. I wasted my money for free. So disappointed. No other delivery partner does like that. Never place an order from Uber Eats. Zero star

I'm extremely disappointed with my recent Uber Eats experience. I had to cancel my order because the delivery driver got lost and couldn't find my destination. Despite this being entirely the driver's fault, I was charged a cancellation fee. This is completely unacceptable. I shouldn't be penalized for a service failure on Uber Eats' part. I expect a refund for the cancellation fee and a review of this unfair policy. This experience has made me seriously reconsider using Uber Eats in the future.

Very hard to place an order with uber eats. I added 2 cards with enough funds to cover the order but still saying can't place an order. They need to improve their app

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Vee
0 reviews
US
Rated 1 out of 5 stars
Not trust worthy
Uber Eats told me they will not give me a refund, because in the past. They had given me a refund for also an order that wasn't delivered. The following is the email I sent them back. That is not my house! Look at the picture he took! Look on Google, Look at my WHOLE HOUSE, my whole house is brown, with double wooden door! This misogynistic man, yelled and screamed at me and admitted he delivered to the wrong house because his GPS told him that was the house and that I needed to be nice for him to go get my food back, even though I was already
Being nice and being patient because I was afraid of him spitting in my food. Look back at the call, Look back at the picture he took, he admitted it he delivered to wrong house and on the picture is clearly not my house.

I recently placed an order through Uber Eats from Target, and unfortunately, my experience was far from satisfactory. The driver, Yara, marked my order as delivered while she was still sitting in the Target parking lot, never actually bringing the food to my home address.

When I reached out to her via message to confirm my address, she did not respond. Frustrated, I called her, and she admitted that she hadn't delivered the order and was still in the parking lot. Instead of resolving the issue, she instructed me to contact Uber Eats and hung up.

I promptly reached out to Uber Eats customer service, expecting them to rectify the situation. To my dismay, they refused to refund my money and allowed Yara to keep my order. I was left without the items I purchased and out the money I spent. It felt like they were supporting the driver's actions rather than protecting their loyal customers.

As a customer of Uber Car Service for over 10 years, this experience has been incredibly disappointing. I have decided to change my tip for Yara to $0 and gave her a negative review. It's disheartening to feel like I was scammed by a service that should prioritize customer satisfaction. I will not be using Uber Eats again, as there are far more reliable delivery options available.

Overall, I would not recommend using Uber Eats based on this experience.

This company is a CRIMINAL ORGANIZATION…
This company is a CRIMINAL ORGANIZATION that takes money and they don't deliver. They sell items that are not available and when you report it to their CHAT AI...NOT EVEN A TEAL PERSON, they tell you that you are out of luck! FEMA just might be better that UBER EATS and they are F-up also as we learned with Hurricane HEL-ENE

Worst customer service in the industry! Who knew that Uber was so poor? Do yourself a favor and use Grubhub, DoorDash, or any other service!

Order messed up customer service horrible. Never again. I'm disabled treated terribly. I was on hold for an hour and then hung up on.

Gives you free 3 month UBER one membership, but charges you, SCAM, no customer services. All bots answering./ Terrible

On 11/1/24, I ordered food delivery through Ubereats. The quoted estimated wait time was an hour from the order being placed. The delivery driver picked up the food 30 minutes after the order was placed. I spoke with them and asked if they had any other deliveries to drop off before delivering mine, and he said yes, he had a "few". My food arrived 45 minutes later, and it was cold. Anyone who uses Ubereats knows that the quoted delivery window shown on the order status screen will update itself by extending the "latest delivery by" number as the order progresses and the first quoted "latest delivery by" time passes by. I attempted to seek recompense through the dystopian chat bot labyrinth, but each agent had the same script, the same copied and pasted chunks of text about how hard Uber is striving to address my concerns and how genuinely invested they personally are in my satisfaction. It will turn out that this is not factually correct! Shocking, I know! The agent assured me that since my order arrived on time (within their quoted timeframe, which kept lengthening as to become meaningless), they can't refund anything. That doesn't make sense, since they kept changing the timeframe they were using to justify their refusal! What's worse, they even said this multiple times: "we don't offer compensation for orders being the wrong temperature." In other words, they do not care if the food is hot or cold when it gets to me. That actually took this cynical soul by surprise. Oh my god [they] admit it. This is evil and they are a soulless company who have customer service in name only. What can be done other than a warning to avoid them at all costs? This is really dystopian and depressing.

Should be zero stars, once you order they will charge 99.99 for a subscription so my pizza was 150!
The pizza sucked NEVER going to use UBEREATS total scam. My bank did block the charge HAHAHA their fraud protection called me

Some other people got my food because they delivered to the wrong house after waiting for 2 hours they sent me the notice that it was delivered.

$#*! service and specially this $#*! driver SUNILKUMAR KALUBHAI and he delivered somewhere else then i chat with uber customer service they said we can't refund

First time using this service. Ordered food at 1130am. Said it would be here by 130 at latest. At 120 they canceled my order. Refuse to compensate me, refuse to deliver the food, refuse to do anything. Avoid at all costs. I will be closing my account asap.