Uber Eats

I am so disappointed in Uber eats, evrytime I order there is some error well today was the cherry on top. When I am crying after trying to fix my order because I realized I was ordering to much food I hit the back button and it still ordered it then when I tried to fix it they charged me a 25 dollar fee to cancel and didn't say it till they did. Just very annoyed had to order different food from somewhere else won't be using uber eats any more 1 out of 10 do not recommend

Ordered, took over an hour for status to change. Then every five mins the status would remain the same but the arrival would be pushed out five more mins. Complete joke. I'll never try this service again.

I tried Uber Eats in Kirkland Wa, 2 times. The first order, the food was right on but I requested utensils and ended up eating my food with my hands when no utensils or napkins were included as requested. Ok gave it another try, the next meal did not arrive with the side sauces as requested but in this case the utensils did arrive with the meal. Very frustrating and probably won't give the service another try.

Can't even use the ordering app or browser without the security codes? Which security app?
I wasted a good time selecting first, which does not even allow a proper selection of options and then the signing process stopped everything!
Annoying!

If they make a mistake and drop your order off at someone else's house, you'll have to wait 5 days for a refund and they simply tell you to reorder on your own despite waiting almost an hour for your food. So now you got waste more time waiting on second order, oh and you have to wait on their refund process. So bad.

I think terrorists run this company. They are impossible to work for. I tried for weeks, kept uploading documents. They like want your soul. I heard the money isn't even that good too. I would not work for this company. All the workers are foreigners and you can barely understand.

I was given the wrong order by wingstop, they assured me of a refund. When I called back 2 days later I was told the refund would take 5 business days. And now Uber eats is saying that since I didn't contact them directly with in 48 hours there's nothing they can do. Don't use this app it's a complete ripoff. They just steal money from families

My card was stolen and used on Uber eats without my permission. Uber eats are refusing to refund me my money it's been almost two months and I'm still dealing with this. The customer service representative all lied to me when I requested to speak with managerr and still hasn't been contacted and I have the conversation recorded.

I am upset for the umpteenth time with Uber Eats. I requested an order and they continuously pushed my delivery time back. And then when I canceled the order after it's been pushed back numerous times, I was still charged. Who in the hell wants cold food? I am pissed and am officially deleting the app thus ending my relationship with Uber Eats.

We ordered from them and after 2 hours the driver shows up but stays in her car so my husband went out to find out what the problem was and she stated she had orders for the same name at 2 addresses and dropped my order of over a hundred dollars to the person with the same first name. She she was on her phone to get it straightened out but when I contacted them they stated they could not get with the driver and as far as they were concerned it was dropped off. Ask to speak to someone higher up and was told they were busy with other customers. I was on hold off and on for over a half hour with no resolution.

Terrible customer service and terrible ownership But I expect that from those people that work up there. I ordered on Uber eats and I got the 10 piece with extra crispy and all drum. Extra crispy and all drum cost about 75 cent each so I paid for it. When it came I didn't have the all drums or the extra crispy but of course you know they charged me. They obviously don't pay attention to what people order or they don't care. I think it's because they just don't care. And if you go up there and look at those type of people they actually look like the type of people they don't care about anything or anyone unless they look and talk like them. Uber eats didn't give me my money back because they said the store doesn't do refunds. So I would advise people to not order from Uber eats at the store and honestly I won't be going back at all.

UberEat Customer "service" is farce. I'm travelling, I ordered food that never showed up. They are charging me for the food I never received. They claim the food was 'left' somewhere 'Safe'. I walked all around the entry way to the building, no food. When I contact their online support, they cut and paste a legal sentence; basically, equivalent of 'Oh well' and 'too bad'! How far down the block do I need to walk to find their 'safe' place that they claim they've left the food? What is their definition of a safe place anyways. Police station? Fire Department? Simply under a streetlight?

0 stars. I just ordered food for me and my boys and they left off the 2 apple pies I had ordered for my trip in the morning. This isn't the first time something like this has happened. I have given them many chances.

I switched to Uber Eats because both Doordash and Grubhub have screwed me over before.
So far, things have been okay with them- but holy crap their customer service is full of morons.
I asked a simple website question- where is the option to choose tip amount?- because I had placed an order, wasn't given the option to input tip, and then charged and extra $10 on a $22 order.
They said they couldn't help me without logging into the email associated with the account. I just want to know if we can pick tips or if they changed that, and they will NOT answer me. The fact they can't answer a simple question is beyond ridiculous, especially one that involves more money for them. Shady as hell, the company sucks.

I ordered scheduled delivery yesterday and the delivery person came with order from wrong restaurant. I said this is not from where I ordered. He said he will check with customer service and after sometime the order was cancelled saying the Delivery person could not contact me. When I reached out customer service, they said order is getting delayed and will have to wait for some more time. When contacted a little later, I was told order is cancelled and I will not even get refund for that.
When I explained what happened, they were hesitant to listen and when asked to contact higher level, she said I will be contacted shortly after I disconnect and haven't received a call until this point of time.
I have experienced this issue several times and it is a lesson to be away from them.

ON December 22nd I placed and received an order from Walmart totalling $43. I Was charged twice. All efforts to rectify this have been stonewalled by customer service citing Policy and redirecting blame elsewhere. Disgusting and dishonest service.Use at great risk.

They took my money because my dasher mixed up my order (I didn't want the refund, just the food because it was the first night of football and a new job) and they said 5 days refund. Call the customer service number today after the required 5 days and they ended the call and said this matter better regarded for another party but nothing from their management. I am so distraught and frustrated. Why punish the consumer? I love the product in previous but now I have no faith in this service going further. Thank you.

Made an order. Got the wrong order. The driver then left with the order but i never got refunded. Uber's answer Per the terms and conditions, when you make an order you take full responsibility for your order. I called and after several times, apparently the driver just kept my order in her car without returning it. No photo of the delivery was posted, no items were delivered, and I still got charged.

I'm a driver and worked an 8 hr shift on Christmas Eve. We were super busy and I never sat idle. They are saying that I only received $7 in tips and I find that extremely hard to believe. Then to add insult, they are claiming some technical issues for not paying me the promotion pay I signed up for. Every day they have some ridiculous reason for their refusal to pay me. After looking online, they've been doing that since 2016 to the drivers. According to Forbes, the CEO made $20m last year (2021) and I'm sure there weren't any
Technical difficulties with his payments.

I honestly do not appreciate the fact that the drivers are constantly stating that they are picking up another order while they are in route to me just to make my food late and cold that makes no sense why not pick up one order and let someone else pick up the next order it's just irritating to continue to order food that is not hot and passing the time of my lunch breaks even if you're ordering an hour in advance we're paying and tipping let's make this make sense

I've ordered from Uber eats alot but this last time was a deal breaker; The driver actually ripped me off and never delivered my food.
After calling the driver several times he finally answered and said he dropped it at my door.Since I had been sitting at my front door in my wheelchair waiting,I knew he was a fat liar and he told me to contact Uber for issues.Of coarse he had no picture to prove he delivered food as I would have been in the pic.
His name was Gavin/drives a white Ford, 2 door truck.Beware! I wony use Uber Eats ever again.

I highly won't recommend and reconsider using this add there's frauds without reimbursement or refunded your money after cancelation from your orders on Uber Eats DISGUSTING CUSTOMER SERVICE SUPPORT IS USELESS PEOPLE! I highly recommend SKIP THE DISHES instead of these s.o.b's. From the way you'll be treated and steal your money without help to get your order in place.

What a rip off this company is. I was ordering food and I accidentally hit the order button instead of the leave button. I corrected the mistake within 20 seconds and canceled the order. The restaurant I was ordering from was not even open yet. However I was charged through my account when I contacted Uber and the vendor I was told by the vendor I would have a refund within 48 hours so I waited no refund, I called Uber and they told me pretty much too bad too sad you waited too long to contact us so therefore we're not giving you your money back. What kind of business would do that? Why are we subjected to pay money that we don't owe from a company who I have used numerous times, this policy sucks and I will never ever ever order through them again. Instacart here we come. Between myself and my family we have probably ordered thousands of dollars worth of groceries or food over the last four years and they're willing to give up a good customer for $14.70