Uber Eats

Where do I start... First they never have drivers available and the food comes 1-2 hrs after you order it. The food comes cold and soggy and their customer service defiant agents then get upset or treat you like you just want money! No, is because your no good company assigns a driver 2hrs after the food is cooked. I was an Uber One member for years! I recently canceled because I could not deal with their bs anymore! Grubhub is much MUCH BETTER!

The first order I ever cancel. I cancel it literally seconds after issuing it since I saw that the adress was wrong. Then they charge me almost full price although their terms clearly says that they issue a full refund on the first order you cancel if you do it within 5 minutes of issuing it. So they are full of crap and not even upholding their own terms. After reaching out to them more then once they still don't uphold their own terms. I will never order with uber eats again.

Ordered from UberEats during our snowstorm (wasn't snowing at that moment) and after about 5 minutes I realized nothing was happening on their tracker, so I called the restaurant and found out it was closed due to the weather. In the meantime whoever was there or maybe the restaurant's system automatically accepted the order (even tho store was closed). Went to UberEats to cancel the order, really as a courtesy, and they said because the order was accepted (at a restaurant that was closed so also I blame the restaurant) they were going to charge me 13.27 to compensate the driver (who didn't exist) and themselves of course. That is actually more than the cost of the meal I ordered. I threatened a lawsuit and they gave me a $5.00 credit (big whoop). I'll use that credit once and then cancelling my subscription.

Ordered food for over £60. The driver called me when he was in my area and hang up after 5 seconds. I was calling back several times- he picks up, but the phone was quiet.
After a few minutes, instead of try to deliver my food and answer my calls, he just changed the status of delivery for a completed and uploaded the picture with some random doors somewhere in my area.
I never received my order.
I reported this to uber eats, but they refused to refund, because the driver was following all their guidance (he was in my area, hang around for 10 minutes, phoned me and answered my calls). I guess he enjoyed my meal.

Ordered food. Uber driver said it was delivered, it WAS NOT. Called driver and he said must have delivered to wrong address. By the time Uber driver came back I tracked my food down which was a totally different floor. Uber driver physically handed my order to someone else and they accepted order. Called customer service fir Uber, they were not helpful. Use Doordash, they are much better!

I ordered food using uber eats and when the food arrived i food it was completely under cooked and raw. I reported it the minute i saw the food and i received no response. They waited 2 days and then continue to tell me that the order is older than 48 hours... so they can't help after 48 hours! 75$. Gone! I'm done using uber eats and recommend anyone else to use doordash or something else!

They will have you work for them thinking you'll get paid, to hit you up after calling them 5 days back to back to say you have work over the limit so you don't get paid to the amount they promised. They are Big Scammers! Again, don't fall for it. Worse company to work for. Got my account stuck on 94% ratings for 4days while I only needed 95% to get Gold Premium. They are not sincere.

After waiting 45 mins for an order placed we get a notification that they were locating a new delivery person. 20 minutes later [over an hour total] got a text message that the order was canceled by ubereats support team. No explaination.
Called support, was placed on hold while they "checked into it" and was suddenly disconnected. Will never use their app or service again.

This is my 3rd time ordering with Uber eats. And also the 2nd time driver forget more than half of our meal for 7 most of them little kids. We got 2 items out of the 11 we order. Can't even call to have this resolved. Cracker barrel has the foot sittting there. So 2 horrible experiences out if 3...I'm done.

They have really bad business sense! I ordered a pizza from CPK, which I have ordered many times. It always comes from the same location in Pasadena where we live. For some reason my recent order went to another CPK location that is really far from us. The delivery time kept getting pushed, so I canceled the order as it had not even been picked up yet. They charged me anyway, and I got no pizza. I've been a regular customer, using the service at least twice a week. I contacted customer service and got nowhere.
They are stupid, for $20 they lost out on all future orders, which averaged close to $100 per week.
Bad business!

They have a dumb policy that if the store accepts your order, they won't refund you. Ofc chain restaurants auto accept orders immediately, so if you're like me and realize just after you placed an order that the wrong address is listed, you're screwed. I had cancelled the order withing seconds of placing it, but it didn't matter to their support robot lol. Their call support team was equally useless. If you can drive, go get the food yourself.

Ordered Taco Bell and sidelines two nights in a row. Delivery time was delayed multiple times each order. Called sidelines tonight they said our food is ready and been sitting there for over an hour not yet picked up. Just had a baby and I am unable to drive. The orders on both nights ended up never being delivered and cancelled without any warning. Restaurant explained to me if no drivers are in the area then your order will never be delivered despite the restaurant making our order right on time. This is unfair to costumers and also the establishment. On both ends we are left with food that wasn't picked up nor delivered. Uber eats does not need to lead people to believe food is coming that will never arrive. U have to wait days for a refund to return to your card and u have no meal after hours of waiting. Please make this right Thank u Allison Hudson Long

My order was delivered to the wrong address. When I reached out to my delivery person Juan he told me to go "f"myself and call uber/Postmates. Now I see why. I haven't reached anyone about my food or refund.

I reached out to support I placed an order at corner bakery and waited for the food for almost an hour for it to just be cancelled. I just placed another order and want to know if it can be prioritized as I have already waited almost an hour just to have my other order cancelled. The agent didn't seem to be listening to my concern as the response was not regarding my issue. Furthermore the agent disconnected the chat with resolving my issue while I was still explaining. This service is horrible the wait times are super long and they charge you an arm and leg to get the food while dealing with the other issues. The support team isn't very much help either. I would recommend any other app than this one.

Tried them one time. I took my order at the door and walked about 20 feet to my kitchen and then realized they forgot half of my order. Tried to run outside, but he was gone. Went to the app and they removed the click to call driver option. I was able to find a number that sent me into voicemail. I explain the situation. I never received a call back or any ownership to make it right. Highly do not recommend.

I just ordered two curry goats from Wilson Caribbean Cuisine and it was extremely disappointing! I had instructed the store to tie it up securely. The time before this they had taped up the plastic bag in a perfect manner. This time it was like they were being too cheap and careless. Right after I wrote the review on them, they wrote back saying that they ALWAYS tape it up secure for UBER EATS etc. and how whatever happens when the driver picks up the food is NOT their responsibility! So now i am sure your company is going to say the same thing as their company said. Ugh. This is sooo dangerous! It is extremely bad to mess with restaurants, and UBER EATS etc. I now see that trust none is a great motto!

In Irvine, Uber eats are the worst. You are paying for services, which is the worst, frequent issue with order. Now one of my item is missing and they are saying I am not eligible for refund. Are they freaking kidding me? Is that uber eats or uber charity that I have to pay money to them for nothing.

I was offered a free trial and was immediately charged. Talked to two agents and they would not help me. It took over an hour and still no refund. I will not use that trial now or use Uber in the future ever! They are a dishonest company and lied and stole from me and they get away with it. I was even patient and respectful the whole time speaking with the agents, but still they repeat themselves like broken records, pretend they do not know what I'm taking about and keep saying sorry this is not the experience we want you to have, but still no refund and they keep saying I should "use my benefits" no! They will not get another cent from me, I'm canceling my card and getting a new one. Crazy times when I business can get away with something like this.

I paid for a delivery to my home just off a main road near hove town centre. The delivery driver turned up at the wrong address despite me providing additional delivery notes on my order (I could track their location on the app). I messaged the driver with directions from where they were to my place as it was only a street away. I called them and explained it clearly also. They travelling partway to my place then turned around again. When I called to find out what was going on they told me to meet them on the main road. I was on my own with a newborn baby so said that wasn't an option and that they'd have to deliver to the address on the order. They just marked the order as complete and I never received anything or was able to get through to them again. Contacted customer service and was told multiple times that the driver did all they could to deliver the order and I wouldn't be getting a refund. Absolute thieves.

I waited an hour and a half for a courier to pick up my order. I asked to cancel it or even pick it up myself and they gave me a $5. Two hours later, I got my food and it was cold, sitting out on my driver's passenger seat for two hours no container and they won't refund it.

After my first mishap with them of no one delivering my food after 2 hours I thought to stupidly give them another chance…well I was wrong to. I ordered Starbucks when I received my coffees and sandwiches my ice coffee was melted and there was no ice left, my sandwiches were cold and my grande hot coffee was cold and only half the cup was full. I reached out to Uber that half my coffee was missing and just like the first time they refused me a refund and it was pretty much a "not our problem" kind of thing. They told me to reach out for further assistance to which no one ever got back to me. I never have this problem with DoorDash and Grubhub. If there's an issue they refund you no problems but Uber eats ask for proof you show them proof and then it's like oh well. They are literally the worst I would of been fine with credits but they don't even bother.

I am appalled that this miserable service is still in business! I have spent thousands of dollars on them since covid which makes no difference to them. 9 times out of 10, something is wrong with my order from a food delivery service, so I complain and expect to get reimbursed for what was wrong or left out. I ordered from Dominics yesterday, spent $53.00 and an item for $3.75 was left out. After arguing with the imbeciles at costumer service for over an hour, they finally told me my account is restricted because of the refunds they had to give in the past. Even though they left food that I paid for out of this order-tough! My account was obviously not too restricted since they accepted the order and took my money. DoorDash is wonderful and I highly recommend them. They actually have common sense as one of their basics and don't penalize the customer for restaurant mistakes. I will never use Uber Eats again as long as I live. If I could give them a minus 0 rating, I would.

Ordered food and realized it wouldn't get here for an hour and a half.tried to cancel it ONE minute after ordering and even though their policy states that you can cancel the order until the delivery person is dispatched to the restaurant -- which they were not yet--they said If I canceled I'd be charged the full amount...which is just bull$#*!.won't be using the app again.