Uber Eats

I ordered through Uber eats and canceled the order 10 seconds later because I decided to order something else. Except they still charged me because the resturaunt "already started making it." That part is fine. The part that is a scam is they refused to deliver the food that I had paid for because "I canceled the order" so basically I paid 15$ for breakfast that they never delivered and refused to refund. That's my last time using this scam company, it's something new every week with them.

Most of their drivers run on fake profiles. The customer service rep are terrible they clearly do not care to help. The delivery drivers are awful the service is awful overall everything is awful I would not recommend to anyone ever

When I had Postmates not one missed delivery, now with Uber eats I found out they have an outdated mapping system which is the worst no one can ever find my house ever. God bless the drivers and the coaching I can give them. Uber eats has always been the worst and still is get a clue IT and management get a clue with digital innovation you greedy you know what

I ordered McDonald's delivery around 3 months ago. I waited close to 2 hours when the food was delivered it was cold I ate it because I paid approximately 39 Dollars for the cold food that was delivered at 2 hours wait time. I will not use Uber eats again.

My order did not arrive and i did get any phone call from the delivery. I drove to the place to get my order, but i was still charged for the delivery tip. There is not way to complain, just a rating star which did not help me.

I just ordered at a Red lobster and did not receive my order and I was upset and they did not compensate me in any way. They totally disrespected me and I will soon not use their services. The only reason I'm still with them is because the drivers are A lot better than the other companies. But I wanted to write this review for bad customer service because I'm a loyal member and I deserve compensation for not receiving my order.

Just tried using Uber Eats for the first time. Only reason to try is because my company gave me a gift card (thanks :() . They were supposed to give a $15 credit because it was my first time, didn't happen. While trying to find why the credit didn't appear I placed the order without it giving me the opportunity to say no it wasn't correct yet. Instead they charged my credit card. I immediately tried to figure out how to cancel, took me a few minutes. By the time I did they said it was too late and charged me a cancellation fee. There is no way the restaurant even had time to start the order.

This company is a scam. I received a order for 23.32 and when I got there to pick up the order it was 9 orders. The customer rep told me that's the correct amount. Do not work for this company. They are scamming people.

I put in the same order TWICE AND...never got it! The first driver just took it. Never delivered it. The restaurant called me confused because they had just given my order to the driver & I told them I never got it so we put it in AGAIN. The 2nd driver messaged me in Spanish and did not know how to pick up our order and deliver it. I'm not kidding. I called the restaurant about this. I tried talking to Uber Eats about it. You can't get a hold of anyone. Basically, Uber Eats really does not care about customer service in any way shape or form. Run the other way as fast as you can!

Used for first time to order from mandarin or m2go, a 10 minute walk down street. 10mins past delivery I speak to him, relay detailed instructions again, still can't confirm where he is. He's lost, late, and not listening... offered 5 mins before canceling... got message almost 1min later that order cancelled. Driver name jinx, I think
Brian

Uber Eats seems to want my business. They keep on waving free food deals in my face, like $20 free food, $25 free food and $35 free food.
Those are currently in my mailbox.

Problem is, the uber eats system didn't seem to like my perfectly valid visa card. I get to checkout, and uber tells me to select another method of payment. Like bloody hell am I entering a second card into a system that can't distinguish the first card!

As for customer service and help, they're as useless as a bucket without a bottom!

Too bad the uber system is so screwed up. I'd scarf up every one of those free food offers!

Too bad uber doesn't care enough to use trained CSRs and instead uber help is just a useless link to useless formulaic query--response listed by general topics and yes, you guessed, useless $#*!e.

Try DoorDash instead. Ubereats is garbage. They never refund or help when orders are wrong. They send a scripted message and blame you. They screw up so many orders it's ridiculous. Try another food service. They are awful

Driver never came to my address I have a ring camera to prove she never came to my door to deliver my food. It is a lesson for me I will never use Uber eats again. I don't have to lie about food. She took a picture of the food not the door with the door letter on it. I piss cause that was my grandson dinner and I paid for it and they wouldn't issue me a refund.

The restaurant and the driver told me to cancel the order when the restaurant was out of the item I ordered. I did so and uber eats charged me anyway, saying that I should have contacted them first. Took my money and ran!

I spent $60 and half my food was missing. I was missing over $20 of my order. I told the driver my drink was missing. He said he could call it on for a refund. I declined trying to be nice. These things happen. I checked my bag, but he was already gone. Several missing items. I reported it on app and it said it was not eligible for a refund. The food was also cold even though Wendy's is just down the street.

First, I placed a order with a nearby restaurant and I guess they couldn't find a driver to accept the task. I waited for a hour and a half. Call them bout 45 minutes into that wait and they assured me that my driver was on the way. So the order was finally cancelled they gave me 10 off a purchase of 30 dollars so I unwittingly place a second order. Only to find out that 10 dollars off was just added to the fees... lol! Really not funny, and to sum it up no driver wouldn't accept that order and they charged my card twice for both orders. I wouldn't advise anyone to use their service!

I'm seriously not being racist but what point is there to give delivery instructions when the drivers don't understand English?!?
This happens EVERY TIME I order from my favorite restaurant. I'm choosing Postmates next because I'm tired this.

I never used to have an issue with Uber in the past, but in recent times, their drivers are either on something or never show. Numerous times, I made an order through Uber Eats, and numerous times, something was wrong. The final straw was when one of their drivers have decided to claim to deliver my food and IT NEVER ARRIVED! Ever! They weren't even that far from the restaurant when they claimed delivery made. Then I get an email, saying I'm blocked because of their screw up! I do NOT recommend using them. Drive to the restaurant yourself and get your food.

I ordered by Uber eats at 12:55 p.m. So, I canceled at 1:02 p.m. I was charged for cancellation. They don't want to pay back for cancellation. Also, I told them that "If you can't pay back me, I wanna keep the order. They replied to me, It's impossible. So, I am suffering both financially and psychologically. They should pay attention to their service policy. They don't care about their customers. They privileged one side to the detriment of the other. I don't have my money, I don't have my food.

I ordered food through UE in Jacksonville, FL. I paid the extra $1.99 for expedited service. When the food was finally on the way, I noticed that the driver was sitting in one spot on the app for at least 10 minutes. I tried contacting her and there was no response. I called the Customer Service. When the attendant finally picked up, the person offered my $2.20 for my trouble. I asked if they was serious. The reply was that they can only give 20% of the order. That was an insult and to top it off, I was told basically to wait for the cold food and take the $2.20 or cancel the order. There was no sorry, let's try to make it right, no let's check on the poor driver who is stuck somewhere out there for 30 minutes. DO NOT order from them. Try another alternative because you will end up going somewhere else any way.

Redeemed a $50 gift card to pay for an order. That $50 is now in a digital wallet that Uber Eats will not give me the option to pay with. Customer Service is now telling us that the gift cards we got for Christmas are entirely useless because we can only pay with gift cards if we tie another Actual Credit Card to our Uber Eats account.
Useless Scam Artists. Avoid Uber Eats at all costs.

We want to thank Honey Baked Ham and Uber Eats for helping us care for a family in a tragic situation. It's so wonderful to be able to get a delivery off to them even though we aren't in town. Lindsey was especially kind. Thank you.

I used to like ordering from UberEats until today. I ordered from Tender Shack in Columbus GA and received the wrong order. I paid $31 for 10 piece tenders, 2 sides of fries and honey mustard sauce. I contacted my dasher who ignored my call. I contacted support team with pictures of proof that what I ordered was on the correct receipt however what I received was not correct. They told me twice with ALL that PROOF that my order was not eligible for a refund. I am very upset and will not be using there services ever again. BEWARE! They are not professional