Uber Eats

In my last 10 orders I think 9 were well past delivery time. Does Uber care? Now every order they stop 2 to 3 other places and then bring food 20 to 30 minutes late.

Ubber eats robs their costumers. Can u imagine how rich they r getting from stealing 30 plus dollars per customer all over the world smfh I've been robbed 3 times by them they are canceled and making sure all ny family and FEI ds cancel back to grunhub

I signed up a week or so ago. Website said I have 14 days to download documents.

I've made 3 deliveries, 2 or which didn't tip (customers fault). "Uber" won't take my license, and it's puppy chewed, yet... its good enough for US customs! No problems getting on cruise ships or going through customs with it!

Put a debit card in for payment, said I would be paid within 3 days, (today). Now I'm told I won't be paid unless I get a new license and download it! I mean, it's a whopping $11.? I spent more in gas then i "made". And was told I needed to put in my checking account info?!

Why in living HELL would I trust y'all with my bank info?! I mean, it's not like you're batting 100 here. You don't stand by ANYTHING your site says, you won't accept a d.l. That the government will accept with no problem, I have yet to speak to anyone who doesn't say opposite of your site!

So how about you give me my measly little 11 and change, on the card I provided, and I'll check out some of the other, more reputable delivery company!

I've never been so repulsed by a company in the way they handle customer service issues in my entire life. Every single time you speak to a support rep, they're transferring you abruptly in the middle of conversations and completely glossing over my explanations like robots giving responses in uniform. It truly does not feel like out of the last 5-10 times I've spoken with somebody (or something) over there who provides online support that I am speaking to a human. Everything is brushed off like nothing and chats are ended before I can even begin typing anything back to them. If that is going to be the only line of communication to Uber eats when assistance is required then it would be nice if they could actually help in any form whatsoever. It always feels like talking to a brick wall and I've never been so stressed out by the practices which I've continuously experienced with the Uber support team so I will not be interested in doing any further business with this God forsaken company. Cutting all ties as of now including with uber drivers out of my distaste for the company.

Every single time I order Uber eats grocery delivery, it's guaranteed to have items expired, incorrect or missing. I'm done and will use other reliable and cheaper delivery services

Please close them down such a horrible company. Rude and bad customer service.
They don't take your issues seriously they dismiss you straight away and no refunds ever given.

HORRENDOUS EXPERIENCE WITH UBEREATS,

Its taken them a couple of days to refund an $8 promo that was running on their platform.

Their agents ended chats abruptly and gave me wrong estimates of delivery times - basically devaluing their own platform for wait times (which turned out to be accurate).

I got a $3.80 compensation in cash for waiting for more than an hour and a half for my delivery. My poor driver then informs me that they added another delivery to her route when my delivery was already late!

WOULD NOT RECOMMEND! Going back to Skip.

I ordered at 7pm so I could get my small order of 10 pooris by at least 8pm, but the guy dared to have 2 more trips before me without prioritizing his time and delivered food past 10pm! I even called to reroute his trip as my guests were waiting for food but he never responded!

I was at home waiting for my delivery yesterday. Then received a phone call saying your delivery person is trying to reach you. There was no sound from him in the call so went into the messages, I described where I was living again. He could not find the place, then I heard a motorbike sound. After a couple of seconds I wrote I think I heard you. I looked through the balcony and saw a motorbike. It was pretty far from the building where I live. He said "Come down and get it" It was very rude but I did not care. ı said you seem like you are at the wrong place but I will come down anyway. I immediately went down and saw that it was not him again immediately. I have called him multiple times and he did not pick up. He has taken a photo of the order standing in the middle of a random street. I have searched for my order on the streets in cold for half an hour. I could not find it. It is acceptable? They have said that the delivery partner tried to contact you and waited long enough.?No he has not. He has not. This is exactly what happened. No this is not normal. I have done my best, I did nothing wrong. I am furious. I will never ever use Uber Eats or any Uber app again.

I tried using Uber eats two times to get items from a Store not a restaurant.I want to warn others not to use the app to do that unless you want them to add on pre -authorization charges and keep the funds.Im not angry about a "few" dollars as on one order they charged 25.60 and the second one 18.96.They have no phone number to handle issues so after opening numerous chats,being told something different by each new representative I talked to it came down to being told this.We are sorry for your bad experience but the authorization holds were credited and you will have to contact your bank as to when they will return it to your account.I cannot call my bank because I used a prepay Visa card that also does not have a phone to call to resolve issues. BTW I use it for Uber rides with no issues and the hold comes off the same day.Lesson learned dont use it as they consider it good business practices to keep your funds and pass the responsibility of the issue on to your bank and end the chat with were sorry.Sorry will not get my 45.00 back when I live paycheck to paycheck and 10 and 12 days have passed since the completed orders.Negative stars

They never give back a refund when there's order cancellation. People should be careful for company like Uber eat. It's totally a scam taking money from innocent people.

Uber eats should change the brand name to Uber cheats. They deducted the credit from my account for one reason, and on contacting them I heard no response.

Wow, my recent interaction makes so much sense after seeing the TERRIBLE reviews from customers. Uber eats has the WORST customer service I have EVER experienced and I will NEVER order from them again.

They cancelled my order without any warning. There was no explanation or any type of offer to make things right. I'm a long-term customer. I'll be taking my business to Grub-Hub in the future.

I received a $25 gift card with Uber Eats so thought I would try the service for the first time. I put in an order for a little over the $25 (expecting to pay the little bit difference) and paid extra $ for expedited delivery, and gave a 20% tip in advance to the driver. The in-app estimate before I placed the order said it would be 45 min. After waiting an hour and 45 minutes it was intolerable. Plus I realized I was being charged over $50. I went to check status and get help. In frustration I cancelled the order. Big mistake. The food order was cancelled but I still was being charged over $40. I called customer service. Customer service said no problem we'll keep the food order and give a full refund. I got a followup email saying "Issue Resolved". I waited another hour for the food that never arrived. I contacted customer service again -- this time through in-app chat -- and was told there was no way to avoid being charged the $40+ cancellation fee. End of story. Customer service rep would not respond to my other questions, or to my request to seek escalation. The charge appeared on my credit card days later. The only saving grace was that I was able to dispute the charge with my credit card so didn't have to pay. I'm still out the original $25 I started with. And hopefully the Uber Eats driver enjoyed the Thai satay I ordered, so maybe someone benefited from the whole horrific affair. Uber Eats is a nasty service and it goes without saying I will never try using the service again and I will passionately attempt to dissuade anyone else from patronizing them.

I never received my last 2 orders they most likely left it at the glass door to go up stairs but I don't live up there and I told them that they have taken over 50 dollars from me and I never got my food a
I will never order from them again

The worst service! Your order comes wrong or missing food, you not getting a refund. They're train to say they can't issue you a refund. Stay away and spend your money somewhere else.

I bought a meal and paid for two EXTRA sauces. What i got was exactly 2 sauces instead of 3. The receipt shows the meal as 14.99$ and sauce at 1$ yet the subtotal is16.99$ which clearly shows I paid for two extra(2$ additional).

I sent uber customer service pictures. The agent claims i was only charged for 1 sauce. Seriously? Tye customer service is attrocious. You can almost feel the disdain and negativity whenever they write a reply.

They basically stole money from me. I showed the receipt and the idiot doesnt do the math.

Heres proof. Look at the subtotao. 14.99 + 2 gived 16.99

If i were charged only once, it would be a subtotap of 15.99. How is a customer service rep not doing this correctly?

I ordered kfc from this trash site and they charged me twice and auttomatically ordered subway FOR ME? Which i did not charged me 3 times and the ORDER does not SHOW in their ORDER PAGE, Robbery? I talked to their REP which took me a while to figure out how to CAUSE of their $#*!TY AI CHATS. I had to talk to 2 REPS in chat and they ultimately redirected me to their EMAIL TEAM? 6-12 HOURS? M**F** I ordered FOOD if I knew I WAS gonna deal with problems like this i wouldnt order from your trash site. NOW I gotta LOOK for emails in an email which i barely use and talk with their trashy support again. NEVER AGAIN!

This place is shady. Especially when ordering late night with Uber eats. Found this place being open late so decided to order pizza using uber eats. After order was placed, 50 min, pizza still didnt leave the shop. Called Kennys BBQ and and found out that place is closed, so i moved forward with canceling my order via app.
Well here is something you all need to watch out for, totall scam and bad buisness. If the store accepts your order and for some reason you decide to cancel, you are out full amount with out any food. Called uber eats and they confirmed.

Oct 4,2023. I ordered McDonalds through their app and Uber Eats picked up the order. The driver flagged it as DELIVERED even though no delivery was made. I have cameras around the house plus a ring doorbell at my house. I called McDonalds and confirmed that UberEats picked up the food. Tried calling Uber Eats but unable. Tried calling the number of the Driver but unable to reach as well. This is a terrible delivery service! DO NOT TRUST THIS COMPANY!

Just HORRIFIC - constant bad experiences of food not being delivered. Then they have their 'customer' reps in the Philippines who make things worse with their very bad English and low intelligent quotient. WILL NEVER USE UBER EATS AGAIN.

HORRIFIC EXPERIENCE with Uber Eats AGAIN (UPDATED 2.9.24_

Wrong order. Uber Eats then says give it 48 hours to investigate. Then they say they need pictures? I already threw the wrong order away. GO TO DOOR DASH PEOPLE - So much better

Driver lied about dropping off my order and they are telling me I still have to pay for food I never received. Completely ridiculous policy and greedy.