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Uber Eats has a rating of 1.1 stars from 1,311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uber Eats most frequently mention customer service, credit card, and wrong address problems. Uber Eats ranks 181st among Food Delivery sites.
The overall experience is prime as a driver. The GPS could be better. I want to change from bicycle to scooter class due to prop 22, but won't allow me too. Aside from the flaws, I enjoy driving for the service. Uber eats has great tips at times. We have to buy our own equipment as business owners tho
Absolutely worst food delivery service out there. Poorest customer service ever. Issues never get resolved. Tried via email, chat and phone! Nearly $50 on food that sat on a shelve in the restaurant ready for over two hours. This food is no longer safe to eat! Three different delivery people and it still took over two hours. Complaining was ZERO help and they refused to refund. Said I'd hear back from an escalation department. Never did! Money wasted. Will never use them again! Crooked company.
I received the wrong order delivered to my house. When I tried to call the driver, I had not way to contact them because they marked the order as complete. I submitted a claim to UberEats with a picture showing the receipt for the order with the name "Andrew" and only four items purchased (my name is Jennifer and we purchased six food items). Customer Service responded two days later stating that I was not eligible for a refund because I've submitted a large number of refund requests in the past. I have literally only ever used Uber Eats to order food four times ever and have never submitted a refund request through the platform before this. When I tried to challenge it, they just kept replying standard messages that I was not eligible after reviewing their policies. $25 worth of food plus tax, delivery fee, and tip down the drain ($33 total) because the order was freezing cold and completely different than what I had ordered. Needless to say, I won't be using Uber Eats in the future. At least GrubHub gives me a window where I can still call the driver and address the matter appropriately.
Tip for consumers:
Use literally any other delivery platform
Products used:
Uber Eats delivery
Date of experience: December 2, 2022
Don't bother to complain, they will simply hang up further frustrating the experience of awful service.
DoorDash is friendly and efficient and gets the order down to the most minute detail.
Date of experience: January 30, 2021
Uber eats accepts stolen credit card information. No one in customer service can help because their isn't anyone to contact. How ridiculous can this tech company be. Accepting stolen information
Date of experience: January 4, 2023
I ordered groceries on Uber eats because I have a broken arm and it is hard to shop on my own. The under eats driver took all my groceries out of the bag and left it on my WET porch FLOOR and then STOLE THE BAGS. (They were the blue Walmart bags) and I got it all on video. I went to complain on the app and they ENDED the chat on me without helping hey just said "rate the driver" and did not provide ANY help. I can't find anywhere to leave a complaint and I had to carry my groceries in my house one by one because of my broken arm, my groceries were all gross and wet.
Tip for consumers:
Don’t use it
Products used:
Groceries
Date of experience: September 24, 2023
I received the wrong order and when I asked for refund and sent pictures to verify they still wouldn't give refund. The restaurant even told me to go through them to give them a refund and they still wouldn't. On top of it food was cold as driver stood in driveway talking on phone to friend. UNPROFESSIONAL
Date of experience: June 27, 2023
Now theses apps were fine until people were found asking forntips,etc. Mad with tips, now in Atlanta it's like people have slowed down tipping and being honest, alot of customers mark food not delivered. I CAN SEE THIS MAKING A ISSUE FOR DRIVERS THAT ACTUALLY DELIVER CUSTOMERS THEIR FOODS.
Products used:
I'm was a driver
Date of experience: September 2, 2023
We've been very satisfied with Uber Eats since COVID but tonight we ordered through Uber Eats for IHOP and after 45 minutes we received a cancellation because of one of their support team, it's now 10pm! Why not notify us much sooner so we could make other arrangements? Not happy, former customer.
Date of experience: July 22, 2023
I've purchased from ubereats did not receive my order delivery driver went to the wrong address they informed me that the delivery person went to the wrong address however they don't want to give me all my money back they gave me a portion and expect me to be okay with that I called numerous of times left messages numerous of times however they're telling me that they already refunded me but they did not do it correctly it's a scam don't waste your time they wouldn't let me move on without putting in a rating I rather rate this a zero but I have to put in at least one
Date of experience: June 13, 2023
This app is RIDICULOUS now. You do not get your money's worth at all. Delivery drivers are not vetted very well. It use to be a convenient app, but now it's just trash!
Date of experience: September 14, 2023
Be weary on what you order. I pay every month for the UberOne and just did an order last night after working a long shift. All I wanted was onion rings - ordered but upon waiting over an hour I finally got my order. They sent me cold, soggy French fries. After spending over an hour and a half arguing with customer service, I was pretty much told that I was $#*! out of luck. "Unfortunately your order isn't eligible for a refund at this time". They were real $#*!s about it making me wait literally 15-20 mins for a half $#*! computerized response. At this point when you place an order on UberEats - you're just playing Russian Roulette. You're a vegetarian? I'm sure they would send you meat and then refuse to help you at all. But, thanks for spending money on something you're not going to eat! Absolutely ridiculous. They need actual customer service individuals who will actually do their job. Upon wasting my time and money ordering - I also wasted a good chunk of the night when I should have been sleeping for work waiting for responses and getting even more angry over the whole situation. They don't care at all, all they want is your money.
Date of experience: June 13, 2023
They changed their promo at their own accord during checkout refuse 2 give monies back no live customer service. And mind you i spent 50bucks. Thieves
Date of experience: March 31, 2022
I canceled an order and they charged me a 60.00 fee. You can't even all anymore more. Time for them to be a thing of the past. So angry right now never again.
Date of experience: May 18, 2023
Placed order. Order on its way 1hr later order cancelled very poor! Refund was given but why take so long. Before not being able to deliver. Gone down hill big time. Haverfordwest
Date of experience: September 24, 2021
This is site that if you are wealthy it's good. Alot of fees go with it and they have gimmicks to waste your time. You need a Facebook account to order food.
Tip for consumers:
If you do not have a lot of patience do not use this site.
Date of experience: April 6, 2023
*******@email-support.uber.com
I placed an order towards end of March 2023 from Panera Bread. I received the wrong items. I immediately reached out to Urber to get a full refund. Approximately $29.00 was to be refunded to no avail. I kept following up by email every day again nothing has been resolved. I keep getting " we have your issue with another department" I called and since I am not a member my call ended. My only option is email. Over 2 weeks of delay tactics, still no refund. SO WHERE IS MY REFUND
Tip for consumers:
Will never use uber eats
Products used:
Placed an order from Panera Bread. Received wrong item. Almost 2 weeks with no refund which was approved by Urber eats
Date of experience: April 13, 2023
Ordered through Uber Eats Hungry Jacks (Annerley)
3 items for $57.64 • 17 July at 09:44 pm - The store Hungry Jacks (Annerley) supplied my triple whopper with cheese on a tiny top and bottom bun obviously for a much smaller burger missing lots of toppings normally on the burger but which wouldn't fit on the supplied bun - when i contacted Uber Eats & Hungry Jacks both declined any recompense due to Ubers Vague statement of "anti-gaming protocol and evidence protocols" - very poor customer service and who would have made this burger this way knowing that it was the wrong buns and sent it anyway - makes you wonder about the store - and Uber Eats takes your money and refuses to honour the product ordered. No more Hungry Jacks for me & now have requested my Uber account deleted - they give no guarantees they will give you what you paid for.
Date of experience: August 1, 2022
Ordered from a restaurant, uber was the delivery service. They screwed up again and took it to a different address then minad drivers that knew what they were doing. E. Would be nice if they h
Date of experience: March 23, 2023
I used to order pizza from Pizza Pizza directly. Pizza Pizza has Service guarantee to replace pizza if it is cold. Recently UberEats offered me free trial of UberOne which gives me good discounts and therefore I ordered from Pizza Pizza through UberEats for the first time. However, the ordered pizza arrived cold. I asked for replacement from UberEats and they denied. Therefore the lesson is: Never order pizza through UberEats or else you will forego the service guarantee as promised by the merchant. UberEats should honor the same service guarantee as offered by the respective merchant.
Date of experience: August 31, 2022
I placed a grocery order, and it wasn't delivered. Customer support will not help me as on their end it was delivered. Never using any Uber services ever again!
Date of experience: July 2, 2023
I just want to write this review about my terrible experiences with Uber eats from 2020 till now. In Miami my Uber eats was fire no problems hardly any complaining food was always fresh even fast foods. Once I moved to Ft Walton Beach FL. Uber Eats Sucks here. 1) They always forget an item on the order. 2) they always forget to bring STRAWS in the bags especially fast food joints, they forget to put STRAWS like who order a drink and doesn't get a straw? Help me out here. 3) they've been cancelling my order right when it's about to be delivered. They make me wait like 2 hrs for the food and then leaving a message saying they cancelled, it's so late I can't order again. 4) was the last straw because these people brought my steak with out my Brussels sprouts or my carrots. I got the money back but that didn't help me fill me hunger. What is wrong with UBER EATS in FT WALTON BEACH DESTIN SHALIMAR AREA.
Date of experience: August 25, 2022
First issue...I went on Uber Eats to order from Chipotle, I saw what the total would be (expensive) so I never completed it and closed the page. I then placed an order for Taco Bell it hadn't showed up so I called the driver/deliverer he said that he was not my driver. I searched for a # to call (impossible) I finally found the option for help and reported that I had not received my order. They replied by sending a picture of where they dropped off my food, behind my house! It had been sitting out there in the rain for 40 mins because I never even received a message that it was dropped off... So...on top of it being wet and cold the order was wrong. I called Taco Bell and they said I had to take it up with Uber Eats...Uber Eats messaged me back and said to write a review on Taco Bell's website. Then I decided to use Door Dash and ordered from Chipotle even tho they were more expensive, they delivered the food no problems but I noticed another wet bag of food from Chipotle that Uber Eats left (The order that I never actually placed) I ended up spending $80 for one burrito bowl that door dash delivered. Uber Eats said that I was not due a refund since the food was dropped off at the right address...even tho they left it behind my house in the rain and never notified me it was dropped off.
Date of experience: July 3, 2023
Ordered a McDelivery order which should have been delivered by Uber Eats. The order was never delivered. Contacted customer services and they won't help. Useless, dishonest and unhelpful company.
Tip for consumers:
Don’t use Uber Eats - they can not be trusted.
Products used:
Nothing was delivered.
Date of experience: June 3, 2022
They charged me for a cancelled order that the merchant had already given to the u er driver and I never received it, they cannot comprehend what happened, Ime dealing with a bunch of idiots
Date of experience: July 7, 2023
I had a horrible experience today with Uber Eats!
The woman driver didn't want to come up even though it was noted into my order which they agreed to!
She called me 3 times in my phone and I explained that I can't go down as I'm alone with a a baby and that I can't leave the baby alone!
She then started demanding my pin and I said I won't give until I get the food to my door.
She buzzed and I opened the door for her. She came to second floor where my flat is and knocked on the door so hard that she woke the baby up (purposely obviously).
Then she again demanded the pin where I said pls give me the food and I'll give u the code. She then spat on the delivery bag with my food and marched off with my food!
Then she marked as delivers coz obviously she knows that last 4 numbers of ur phone is the pin!
Nevertheless, among all the communication with Uber they said they will not refund me for food that I've ordered and have not received! I'm discussed and disappointed and this is so not fair! No justice!
Here is the picture of that crazy woman driver!
Products used:
Food
Date of experience: January 1, 2022
Disgusted... why bother giving a "latest delivery time" if your drivers are going to pick up other orders on the way and delay other's? Taxi's don't pick up extra passengers along the way! If your not able to meet your own delivery times when they are over an hour long HOW CAN YOU CALL YOURSELF A DELIVERY COMPANY!
Date of experience: April 27, 2022
Uber Eats provides you the food you want, when you want it. Open the app and order today!
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