Uber Eats

I've had drivers in the last 24 hours bring me the wrong order that's not even what I ordered and then this morning I was getting ready for work I ordered a hot chocolate and a breakfast wrap and this is not what I got and Uber Eats won't even refund me for the mistake that was made and I will show you a picture and you tell me if you see a breakfast wrap and they don't even have the audacity to call me and talk to me about their mistake

Customer service simple responds with stock platitudes and no actual resolution of any issue you discuss. They have no answers and no ability to make it right.

A 3 item for 28 doller turned into 46 doller bill. NOW HOW THEY EXPECT PEOPLE TO pay the price of a 5 star restaurant is absurd! They are ripping their customers off while the ship goes down. How fruadulant of them.

This was the first time I have used Uber Eats. Wrote to had deliver order. They delivered to the wrong address never text to confirm drop off. Called customer service they were rude and un willing to fix there mistake off delivery to wrong address with a refund. I WILL NEVER USE UBER EATS AGAIN AND WILL TELL FRIEND AND FAMILY OF THE HORRIBLE SERVICE... PISSED OFF CUSTOMER

I spent over $25 on food just for me not to receive my order OR a refund! The support team is NO help! I was unable to reach my driver, everything is upsetting and I was highly disappointed

I placed a order at 6:21pm and time changed for delivery 4 times and their help section states you could get a price adjustment if this happens but when mentioned in help o its DUMB NOW DOEST KNOW WHAT THEIR OWN POLICY IS

They gave it to the wrong apartment complex put it in front a door that wasn't mine. Then refused my refund. The photo below doesn't even remotely look like my door.

Uber eats customer service encourages drivers to steal customers food with not refunding to the customer. Please don't download the application,, worst customer service and classless policies.

I spend a lot of money with Uber eats. I pay monthly for eats pass.

Uber eats has a promotion Spend $30, save $20. My order came to $31.
They didn't have some items so removed from my order, which brought me below the $30 so I lost the promotion.
I cancelled the order within 5 minutes.

Uber eats do not tell you that you won't receive a refund until AFTER you cancel your order.
Under terms and conditions they will give you 1 lifetime refund.

I contacted Uber eats and they advised they will not refund me as the merchant started the order.

I responded back with my situation and Uber eats have chosen to completely ignore me, even though they were happy to advise me within 10 minutes that they are keeping my money for an order I did not agree to, or received.

Uber eats conveniently post a phone number to contact them, however when you call they advise they are not taking phone calls.

This is a massive SCAM to keep customers money and I will never support this company again. Absolutely disgusting way to treat your paying customers.

So half my order was missing the other half was inedible spilled dressing all over 1 meal of chicken tenders and French fries Salmon over cooked cookies I ordered salad and mushrooms all missing from my order contacted them thru app they refunded $1.06 and $5 Uber eats credit for $40 order and I called the restaurant because I could not find a number for Uber Eats the restaurant manager calls Uber eats they tell her I have to call so she gives me the number of course the person Layla I get at Customer service (haha) doesn't speak English well and definitely doesn't understand it I ended up hanging up and now I'm out $40 and have to go get dinner I once an issue with Door Dash I explained what happened guess what Door Dash did? Refunded my money Uber Eats is the worst!

Too many fees service fee delivery fee plus tips won't be using Uber eats anymore and I always have issues with drivers can't find my apartment if delivery or just regular Uber

I cancelled through this app with a food merchant a couple days ago and NEVER received my money back! I talked to a representative, Deepak who did not help at all. I was given the run around; first they don't process refunds after 48 hours. I don't want a refund, I never received an order, it was a cancellation. Second, I had too many attempts to get my money back on the order when it was my FIRST TIME EVER reaching out to them for help for anything UBER/UBER EATS related. Third, I had too many attempts on my account alone. That was just it for me at that point. I will NOT order from UBER EATS ever again. They give you crappy service while taking your money.

Uber Eats is the worst Delivery app ever. Everytime I place an order before 11 pm and it goes through fine but then only says "Order recieved, working on it now and everytime I call the place I order from and they say no order came through. And then it says "No Couriers nearby" so no one to pick up order. And then it will just go back and forth from "No Couriers neaby" to "Accepting Orders etc" I waited over an hour and ended up having to cancel the order. On top of that there is no Customer Service by phone and it's a miracle if You even get any help within 3 hours. You get charged for almost the entire amount of the order if You canc it while it says"*Preparing" even though You won't even get the order because of No Couriers available or the Store is closed. I will not be ordering again from that horrible app from Hell.

Everytime I use ubereats and I want to grab a drink like a sprite or pepsi... IT NEVER SHOWS UP WITH THE ORDER...

AS SOON AS THE DRIVER DROPS OFF THE FOOD... THEY LEAVE AND YOU CANT CONTACT THEM WHICH IS BULL$#*!.

Uber eats is very bad paying there drivers. They pay the $3 per trip not including trips and the customers sometime don't tip. They dont pay for mileage either. The worse food delivery company.

I ordered foods from the same restaurants that I used for many years through Uber eats this evening. The delivery was late by 30 minutes than what the app said initially, then the Uber driver showed up at my door only to say he didn't have my food. He was on the phone with a rep for 15 minutes while I was standing by him waiting for my concern to be resolved. The driver reassured me that he will go back and bring my food in 10 minutes, then rep said that he can leave and deliver the other orders as my order will be delivered by someone else. The delivery guy reassured me my food will be delivered in 20 minutes, then left. Shortly after, I received a notification that my order has been canceled, and will be reimbursed (excluding the tip). I called the customer service and only thing they could do is to cancel the order and refund. I escalated to their supervisor only to be told that they can't compensate me for 2 hours that I've wasted because they didn't know how to do their job properly and because I am not subscribed customer. Never using your service again.

Everything went wrong from my order delivery to the customer support chat.

Area: Calgary
Date: August 7,2023
Chat support person: Jii
Delivery Person: FANTAYE

Ordered food from a restaurant and the delivery person didnt come to house or cancel my order for 15 mins above the expected time. I called her and she talked about not delivering the order as she is at her home and asked me to order again.

Then i chatted with support and the lady"Jii" mentioned that she cannot do anything to reassign the delivery person unless the first person cancel the order. Then she also didnt give any link to rate this delivery person. She gave ONLY option to cancel the order from their system and when i asked her to tell me how i can rate this chat, she simply disconnected. Worst every experience with UBER EATS in alberta and beware of these kind of customer supports. Thanks

NEVER EVER again with I place a local McDonalds order to be DELIVERED by Uber f!@#$%^&*ing Eats! I SCHEDULED a delivery time from 12:30 PM to 1:00 PM. At 1:01 PM with NO delivery in sight, I started the irate cussing messages. He FINALLY showed up at 1:19 PM! And trying to complain and/or request a refund is USELESS!

Uber Eats customer service is horrible and the response to complaints about problems encountered are always the the merchant not the cause of their crummy driver

Uber eats has demonstrated that they are not a responsible service.
They do not take ownership of anything.
They hire drivers who STEAL PRODUCT and then do not reimburse you for it

DO NOT USE THEM - HUGE SCAM!

Wow I see that I am not the only one with a bad review I see a bunch of bad ones, shame on you!
A placed a Chick Fil A order like I do every week thru Uber Eat app, I was short on one sandwich, I called the restaurant and I was told to deal directly with Uber Eat which was a disaster, they were transferring me from one department to the other finally they said to call Chicken Fil A and on top of that I was told that I don't have an account with them when I ordered every week thru Uber Eat app. I was so frustrated with the customer service guy that I hang up and let the sandwich go but I WILL NEVER ORDER WITH UBER EAT AGAIN. Going to Fresh.

KAAN IS THE WORST DELIVERY DRIVER HE SENT MY $50 WORTH OF FOOD TO THE WRONG HOUSE AND DID NOT WANT TO PICK UP HIS PHONE WHEN I TRIED TO CONTACT HIM OVER 20 TIMES! NEXT TIME UBER EATS HIRES DRIVERS THEY SHOULD HIRE YOUNG PEOPLE WHO CAN SEE AND READ A BLOODY ADDRESS NOT SOME OLD $#*! WHO LOOKS LIKE A PEDO. DO BETTER DOG.

The company is total disrespect for the customer! Every time I have to use their services I am greatly disappointed. A glitchy app and website, useless customer support, nonsensical policies, scam. Complete trash.
Here's a couple of examples. I get two $25 vouchers. Uber Eats does not let me apply them both to one order (!). OK, I am placing one order for $24, and then another one for $24. Those crooks apply one $25 voucher to my first order, and then the remaining $1 - to the second order and charge my credit card for $23! The customer has no control over it when placing orders. What's even worse, when placing the second order, the website shows me that it would apply my voucher and my total would be $0... but then I eventually get charged for $23. Scam! I submit a ticket with their customer service demanding explanation and refund. After a long back-and-forth over email I am left with nothing. "It is how it works. No refund will be issued." Basically: suck it up.
Here's another one. I am trying to place a pickup order. It only shows me a delivery option (for $5) for that restaurant location. I don't want to pay for the delivery. The restaurant is on my way. I'd rather pick up my order. It is my choice. Out of curiosity, I go to the restaurant and talk to them. They are saying: "Of course, we do accept pickups. It is Uber Eats that does something so the option is not available. We don't know why." Scam #2!
The only reason I am still a customer is that my employer sends me free vouchers every now and then. A necessary evil. Shame!